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Lexmark X8350 User's Guide for Windows - Page 109

Scan troubleshooting, Scanner does not respond, Scanning takes too long or freezes the computer - software for windows 7

UPC - 734646098717

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Page 109 highlights

Scan troubleshooting • "Scanner does not respond" on page 109 • "Scanning takes too long or freezes the computer" on page 109 • "Scan was not successful" on page 110 • "Partial document or photo scans" on page 110 • "Cannot scan to an application" on page 110 • "Cannot scan to a computer over a network" on page 110 Scanner does not respond If an error message is displayed, see "Error messages" on page 121. If the Power button light is not on, see "Power button is not lit" on page 102. Make sure the printer is set as the default printer and is not on hold or paused. 1 Click: • In Windows XP Pro: Start Œ Settings Œ Printers and Faxes. • In Windows XP Home: Start Œ Control Panel Œ Printers and Faxes. • In Windows 2000: Start Œ Settings Œ Printers. • In Windows 98/Me: Start Œ Settings Œ Printers. 2 Double-click the name of your printer. 3 Click Printer. • Make sure no check mark appears next to Pause Printing. • Make sure a check mark does appear next to Set As Default. If none of the previous options fixes the problem, uninstall the printer software, and reinstall it. For more information, see "Removing and reinstalling the software" on page 125. Scanning takes too long or freezes the computer Close all programs not being used. To change the scanning resolution to a lower value: 1 Click Start Œ Programs or All Programs Œ Lexmark 8300 Series. 2 Select All-In-One Center. 3 From the Scan area, click See More Scan Settings. 4 Click Display Advanced Scan Settings. 5 From the Select Scan Resolution menu, select a lower number. 109

Section	Page
Contents	3
Finding information about the printer	11
Finding information about the printer	11
Setting up the printer	13
Checking the box contents	13
Installing another language control panel	14
Getting the printer ready to fax	14
Connecting directly to a telephone wall jack	15
Connecting to a telephone	16
Connecting to an answering machine	17
Connecting to a computer with a modem	18
Learning about the printer	21
Understanding the parts of the printer	21
Using the control panel	23
Customizing copy settings using the control panel	26
Using the Copy Mode menu	26
Using the Copy menu	26
Customizing scan settings using the control panel	27
Using the Scan Destination menu	27
Using the Scan menu	27
Customizing fax settings using the control panel	28
Using the Fax Mode menu	28
Using the Fax menu	28
Customizing photo settings using the control panel	29
Using the Photo Card Mode menu	29
Using the Photo More Options menu	30
Using the Photo Edit menu	31
Using the Photo Print Settings menu	31
Learning about the software	33
Using the printer software	33
Using the Productivity Suite	33
Using the Productivity Suite buttons	33
Using the All-In-One Center	34
Using the Maintain/Troubleshoot link	35
Using the Scanning & Copying tab	35
Using the Saved Images tab	36
Using the Solution Center	37
Using Print Properties	38
Save Settings menu	39
I Want To menu	39
Options menu	39
Print Properties tabs	39
Using the Photo Editor	40
Using Fast Pics	40
Using the Fax Setup Utility	40
Loading paper and original documents	42
Loading paper	42
Loading various paper types	44
Loading original documents into the ADF	47
Loading original documents on the scanner glass	48
Printing	50
Printing a document	50
Printing collated copies	50
Printing cards	50
Printing envelopes	51
Printing multiple pages on one sheet	51
Printing the last page first (reverse page order)	52
Printing transparencies	52
Printing a banner	53
Getting ready to print photos using memory devices	54
Inserting a memory card	54
Inserting a flash drive	55
Browsing and selecting photos from a memory card or flash drive	56
Transferring digital photos from a memory card or flash drive	57
Transferring photos using the control panel	57
Transferring photos using the computer	57
Using a PictBridge-enabled digital camera to control printing photos	58
Printing photos using the control panel	59
Printing photos using the control panel	59
Printing a DPOF selection	60
Viewing a photo slide show on the control panel	60
Changing the default photo print settings	60
Adjusting brightness	61
Cropping photos using the control panel	61
Printing photos using the computer	63
Printing photos using the computer	63
Printing photos stored on the computer	63
Printing photos stored on a memory device	63
Printing borderless photos	63
Browsing and selecting photos stored on the computer	64
Creating and printing a scrapbook or album page	64
Adding text captions to a photo page	65
Copying	66
Making a copy	66
Making a copy using the control panel	66
Making a copy using the software	66
Repeating an image on one page using the control panel	67
Collating copies	67
Collating copies using the control panel	67
Collating copies using the software	68
Making borderless copies	68
Making borderless copies using the control panel	69
Making borderless copies using the software	69
Enlarging or reducing an image	70
Enlarging or reducing an image using the control panel	70
Enlarging or reducing an image using the software	70
Scanning	71
Scanning multiple pages	71
Scanning multiple pages using the ADF	71
Scanning multiple pages using the scanner glass	71
Scanning to an application	72
Scanning to an application using the control panel	72
Scanning to an application using the computer	72
Scanning a one-page document using the control panel	73
Scanning documents or images for e-mailing	73
Scanning documents or images for e-mailing using the control panel	73
Scanning documents or images for e-mailing using the computer	74
Scanning documents to edit text	74
Scanning clear images from magazines or newspapers	75
Editing scanned images using a graphics program	75
Scanning to a computer over a network	75
Faxing	77
Sending a fax	77
Faxing a document using the control panel	77
Faxing a document using the software	78
Faxing a document using an application	78
Receiving a fax	78
Receiving a fax automatically	78
Receiving a fax with an answering machine	79
Receiving a fax manually	79
Setting the number of rings before receiving a fax automatically	79
Setting up Speed Dial	80
Setting up Speed Dial using the control panel	80
Setting up Speed Dial using the computer	81
Using Speed Dial	81
Sending a fax to a group (broadcast fax)	82
Sending a broadcast fax immediately	82
Sending a broadcast fax at a scheduled time	82
Using the Quick Dial buttons	83
Using the Phone Book	84
Faxing while listening to a call (On Hook Dial)	84
Dialing a fax number while behind a PBX	85
Setting the distinctive ring using the control panel	85
Forwarding faxes	85
Using Caller ID	86
Blocking junk faxes	86
Customizing settings using the Fax Setup Utility	87
Printing fax activity reports	88
Blocking unwanted changes to fax settings	89
Networking the printer	90
Installing network printers	90
Shared printing	90
Direct IP printing	91
Tips for installing a network printer	92
Assigning an IP address	92
Finding your MAC address	92
Configuring a network printer manually	92
Finding a printer/print server located on remote subnets	92
Network troubleshooting tips	92
Maintaining the printer	94
Removing a used print cartridge	94
Installing print cartridges	95
Aligning print cartridges	96
Aligning print cartridges using the control panel	96
Aligning the print cartridges using the Productivity Suite	96
Cleaning the print cartridge nozzles	97
Cleaning the print cartridge nozzles using the control panel	97
Cleaning the print cartridge nozzles using the Productivity Suite	97
Wiping the print cartridge nozzles and contacts	98
Improving print quality	98
Preserving the print cartridges	99
Cleaning the scanner glass	99
Ordering supplies	100
Recycling Lexmark products	100
Troubleshooting	101
Setup troubleshooting	101
Incorrect language appears on the display	101
Power button is not lit	102
Software does not install	102
Page does not print	103
Cannot print from digital camera using PictBridge	104
Print troubleshooting	104
Improving print quality	104
Poor text and graphic quality	105
Poor quality at the edges of the page	106
Printer does not print or respond	106
Print speed is slow	106
Partial document or photo prints	107
Copy troubleshooting	107
Copier does not respond	107
Scanner unit does not close	107
Poor copy quality	108
Partial document or photo copies	108
Scan troubleshooting	109
Scanner does not respond	109
Scanning takes too long or freezes the computer	109
Scan was not successful	110
Partial document or photo scans	110
Cannot scan to an application	110
Cannot scan to a computer over a network	110
Fax troubleshooting	110
Cannot send or receive a fax	110
Can send but not receive faxes	112
Can receive but not send faxes	113
Printer receives a blank fax	114
Received fax has poor print quality	114
Error message: Fax error	115
Error message: Fax mode unsupported	115
Network troubleshooting	116
The printer to be configured does not appear in the list of printers found on your network	116
You cannot print to the network printer	117
Network name does not appear in the list	117
Jams and misfeeds troubleshooting	117
Paper jam in the printer	117
Paper jam in the ADF	118
Paper or specialty media misfeeds	118
Printer does not feed paper, envelopes, or specialty media	119
Banner paper jams	119
Memory card troubleshooting	120
Memory card cannot be inserted	120
Nothing happens when a memory card is inserted	120
Error messages on display	121
Error messages	121
Low Ink	121
Paper Jam	121
Cartridge Error	121
Carrier Jam	122
Error: 2200	122
Paper Out	123
Cartridge Missing	123
Alignment Error	123
Photo Mode: problem reading memory card	124
Photo Mode: second memory card detected	124
Photo Mode: no images found	124
~filename .jpg file appears	124
Card format	124
DPOF Error: no images found	124
DPOF Error: photo larger than paper size	125
Sepia Warning	125
No Computer	125
Removing and reinstalling the software	125
Notices	126
Trademarks	126
Conventions	126
Copyright advisory	126
Electronic emission notices	126
Federal Communications Commission (FCC) compliance information statement	126
Industry Canada compliance statement	127
Avis de conformité aux normes de l’industrie du Canada	127
European Community (EC) directives conformity	127
Japanese VCCI notice	127
Korean MIC statement	127
Noise emission levels	128
Waste from Electrical and Electronic Equipment (WEEE) directive	128
USB flash drives	128
Other telecommunications notices	128
Notice to users of the Canadian telephone network	128
Notice to users of the New Zealand telephone network	129
South Africa telecommunications notice	129
Using this product in Germany	129
Using this product in Switzerland	130
Power consumption	130
ENERGY STAR	130
Product power consumption	130
Power Saver	131
Off mode	131
Total energy usage	131
Mercury statement	131