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Netgear R8300 User Manual - Page 180

Troubleshoot Internet Browsing, Troubleshoot PPPoE, To troubleshoot a PPPoE connection

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Nighthawk X8 AC5000 Tri-Band WiFi Router If your computer obtains its information from the router by DHCP, reboot the computer and verify the gateway address. • You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select Never dial a connection. Other browsers provide similar options. Troubleshoot Internet Browsing If your router can obtain an IP address but your computer is unable to load any web pages from the Internet, it might be for one of the following reasons: • The traffic meter is enabled, and the limit was reached. By configuring the traffic meter not to block Internet access when the traffic limit is reached, you can resume Internet access. If your ISP sets a usage limit, they might charge you for the overage. • Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router's configuration, restart your computer. Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation for your computer. • The router might not be configured as the default gateway on your computer. Reboot the computer and verify that the router address (www.routerlogin.net) is listed by your computer as the default gateway address. • You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select the Never dial a connection. Other browsers provide similar options. Troubleshoot PPPoE If you are using PPPoE, try troubleshooting your Internet connection. To troubleshoot a PPPoE connection: 1. Launch a web browser from a computer or WiFi device that is connected to the network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Troubleshooting 180

Section	Page
Contents	3
1. Hardware Setup	8
Unpack Your Router	9
Front View	9
USB Port on the Right Panel	11
Rear Panel	12
Position Your Router	13
Cable Your Router	14
How Active Antennas Improve WiFi Performance	14
Position the Active Antennas	15
2. Connect to the Network and Access the Router	17
Connect to the Network	18
Wired Connection	18
WiFi Connection	18
WiFi Connection Using WPS	19
Label	19
Types of Logins	19
Use a Web Browser to Access the Router	20
Log In to the Router	20
Automatic Internet Setup	20
Automatic Internet Setup With Two Routers	22
Change the Language	23
Access the Router With NETGEAR genie Apps	24
3. Specify Your Internet Settings	25
Use the Internet Setup Wizard	26
Manually Set Up the Internet Connection	26
Specify an Internet Connection Without a Login	27
Specify an Internet Connection That Uses a Login	28
Specify IPv6 Internet Connections	30
Requirements for Entering IPv6 Addresses	31
Use Auto Config for an IPv6 Internet Connection	31
Use Auto Detect for an IPv6 Internet Connection	33
Set Up an IPv6 6to4 Tunnel Internet Connection	34
Set Up an IPv6 DHCP Internet Connection	36
Set Up an IPv6 Fixed Internet Connection	37
Set Up an IPv6 Pass Through Internet Connection	39
Set Up an IPv6 PPPoE Internet Connection	39
Set Up an IPv6 6rd Internet Connection	41
Change the MTU Size	43
4. Control Access to the Internet	45
Set Up Parental Controls	46
Allow or Block Access to Your Network	47
Use Keywords to Block Internet Sites	49
Block Services From the Internet	50
Delete Keywords From the Blocked List	51
Avoid Blocking on a Trusted Computer	52
Manage Network Access Control Lists	53
Schedule When to Block Internet Sites and Services	54
Set Up Security Event Email Notifications	55
5. Tri-Band WiFi Connections	58
Tri-Band WiFi	59
How Tri-Band WiFi Improves Speed and Performance	59
Load Balancing	61
Benefits of Tri-Band WiFi	62
Smart Connect	62
Enable or Disable Smart Connect	63
Beamforming	64
Enable or Disable Implicit Beamforming	64
6. Network Settings	65
View or Change WAN Settings	66
Set Up a Default DMZ Server	67
Ethernet Port Aggregation	68
Set Up Ethernet Port Aggregation	70
View Ethernet Port Aggregation Status	70
Change the LAN TCP/IP Settings	71
Change the Router’s Device Name	73
Specify the IP Addresses That the Router Assigns	73
Manage Reserved LAN IP Addresses	75
Reserve an IP Address	75
Edit a Reserved IP Address	76
Delete a Reserved IP Address Entry	76
Custom Static Routes	77
Set Up a Static Route	77
Edit a Static Route	79
Delete a Static Route	79
Set Up a Bridge for a Port Group or VLAN Tag Group	80
Set Up a Bridge for a Port Group	80
Set Up a Bridge for a VLAN Tag Group	81
Use the WPS Wizard for WiFi Connections	83
Specify Basic WiFi Settings	84
Change the WiFi Password or Security Level	86
Change the WiFi Mbps Settings	87
Set Up a Guest WiFi Network	88
Control the WiFi Radios	89
Use the WIFI Button	89
Enable or Disable the WiFi Radios	89
Set Up a WiFi Schedule	90
Specify WPS Settings	91
Disable the DHCP Server Feature in the Router	92
Use the Router as a WiFi Access Point	93
Use the Router in Bridge Mode	95
7. Optimize Performance	98
Use Dynamic QoS to Optimize Internet Traffic Management	99
Enable Dynamic QoS	99
Enable or Disable the Automatic QoS Database Update	100
Manually Update the Dynamic QoS Database	101
Participate in Dynamic QoS Analytics	102
Improve Network Connections With Universal Plug and Play	102
Wi-Fi Multimedia Quality of Service	103
8. Manage Your Network	105
Update the Router Firmware	106
Change the admin Password	106
Set Up Password Recovery	107
Recover the admin Password	108
View Router Status	109
Display Internet Port Statistics	110
Check the Internet Connection Status	111
View and Manage Logs of Router Activity	112
View Devices Currently on the Network	113
Monitor Internet Traffictraffic metering	114
Manage the Router Configuration File	115
Back Up Settings	115
Erase the Current Configuration Settings	116
Restore Configuration Settings	117
Set Up Remote Management	117
Use Remote Access	119
Access the Router With NETGEAR genie Apps	119
Remotely Access Your Router Using the genie App	119
9. Share USB Storage Devices Attached to the Router	121
USB Device Requirements	122
Connect a USB Device to the Router	122
Access a USB Storage Device Connected to the Router From a Windows Computer	123
Map a USB Device to a Windows Network Drive	123
Access a USB Storage Device That Is Connected to the Router From a Mac	124
Back Up Windows Computers With ReadySHARE Vault	125
Back Up Mac Computers With Time Machine	125
Set Up a USB Hard Drive on a Mac	125
Prepare to Back Up a Large Amount of Data	126
Use Time Machine to Back Up Onto a USB Hard Disk	126
Use FTP Within the Network	128
View or Change Network Folders on a USB Storage Device	128
Add a Network Folder on a USB Storage Device	129
Edit a Network Folder on a USB Storage Device	130
Remotely Access a USB Device Using ReadyCLOUD	131
Create a ReadyCLOUD Account	131
Register Your Router With ReadyCLOUD	132
Safely Remove a USB Device	134
10. Use Dynamic DNS to Access USB Storage Devices Through the Internet	135
Your Personal FTP Server	136
Set Up FTP Access Through the Internet	136
Dynamic DNS	137
Set Up a New Dynamic DNS Account	137
Specify a DNS Account That You Already Created	138
Change the Dynamic DNS Settings	139
Set Up Your Personal FTP Server	140
Access USB Storage Devices Through the Internet	141
11. Use the Router as a Media Server	142
Specify ReadyDLNA Media Server Settings	143
Play Music From a USB Storage Device With iTunes Server	143
Set Up the Router's iTunes Server With iTunes	144
Set Up the Router's iTunes Server With the Remote app	145
Play Music or View Photos on TiVo	147
Set Up the Router to Work With TiVo	148
Play Videos on TiVo	148
Play Media From a USB Device on TiVo	149
12. Share a USB Printer	150
Install the Printer Driver and Cable the Printer	151
Download the ReadySHARE Printer Utility	151
Install the ReadySHARE Printer Utility	151
Print Using the NETGEAR USB Control Center	153
View or Change the Status of a Printer	153
Use the Scan Feature of a Multifunction USB Printer	154
Change NETGEAR USB Control Center Settings	154
Turn Off Automatic Startup for NETGEAR USB Control Center	154
Change the Language for the NETGEAR USB Control Center	155
Specify the USB Control Center Time-Out	155
13. Use VPN to Access Your Network	157
Set Up a VPN Connection	158
Specify VPN Service in the Router	158
Install OpenVPN Software on Your Computer	159
Use a VPN Tunnel	162
Use VPN to Access the Router’s USB Device and Media	163
Use VPN to Access Your Internet Service at Home	163
Set Up VPN Client Internet Access in the Router	163
Block VPN Client Internet Access in the Router	164
Use a VPN Tunnel to Access Your Internet Service at Home	165
14. Customize Internet Traffic Rules for Ports	166
Set Up Port Forwarding to a Local Server	167
Add a Custom Port Forwarding Service	168
Edit a Port Forwarding Service	169
Delete a Port Forwarding Entry	169
Application Example: Make a Local Web Server Public	170
How the Router Implements the Port Forwarding Rule	170
Port Triggering	171
Add a Port Triggering Service	171
Enable Port Triggering	173
Application Example: Port Triggering for Internet Relay Chat port triggering	173
15. Troubleshooting	175
Quick Tips	176
Sequence to Restart Your Network	176
Check Ethernet Cable Connections	176
Network Settings	176
WiFi Settings	176
Troubleshoot With the LEDs	176
Standard LED Behavior When the Router Is Powered On	176
Power LED Is Off or Blinking	177
Power LED Stays Amber	177
LEDs Never Turn Off	177
2.4 GHz, 5 GHz-1, and 5 GHz-2 WiFi LEDs Are Off	178
Internet or Ethernet Port LEDs Are Off	178
Cannot Log In to the Router	178
Cannot Access the Internet	178
Troubleshoot Internet Browsing	180
Troubleshoot PPPoE	180
Changes Not Saved	181
WiFi Connectivity	181
Troubleshoot Your Network Using the Ping Utility	182
Test the LAN Path to Your Router	182
Test the Path From Your Computer to a Remote Device	183
16. Supplemental Information	184
Factory Settings	185

Match case Limit results 1 per page

If your computer obtains its information from the router by DHCP, reboot the computer and verify the gateway

address.

•

You might be running login software that is no longer needed.

If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that

software after installing your router.You might need to go to Internet Explorer and select

Tools > Internet Options

click the

Connections

tab, and select

Never dial a connection

. Other browsers provide similar options.

Troubleshoot Internet Browsing

If your router can obtain an IP address but your computer is unable to load any web pages from the Internet, it might

be for one of the following reasons:

•

The traffic meter is enabled, and the limit was reached.

By configuring the traffic meter not to block Internet access when the traffic limit is reached, you can resume

Internet access. If your ISP sets a usage limit, they might charge you for the overage.

•

Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that

translates Internet names (such as www addresses) to numeric IP addresses.

Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address

during the router’s configuration, restart your computer.

Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation

for your computer.

•

The router might not be configured as the default gateway on your computer.

Reboot the computer and verify that the router address (www.routerlogin.net) is listed by your computer as the

default gateway address.

•

You might be running login software that is no longer needed. If your ISP provided a program to log you in to

the Internet (such as WinPoET), you no longer need to run that software after installing your router.You might

need to go to Internet Explorer and select

Tools > Internet Options

, click the

Connections

tab, and select the

Never dial a connection

. Other browsers provide similar options.

Troubleshoot PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.

To troubleshoot a PPPoE connection:

Launch a web browser from a computer or WiFi device that is connected to the network.

Enter

http://www.routerlogin.net

A login window opens.

Enter the router user name and password.

The user name is

admin

. The default password is

password

.The user name and password are case-sensitive.

The BASIC Home page displays.

Troubleshooting

180

Nighthawk X8 AC5000 Tri-Band WiFi Router