Panasonic KX-TGP551T04 KXTGP551 User Guide - Page 51

STATUS indicator, Problem, Cause/solution, Handset, Base unit

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Useful Information STATUS indicator Problem The STATUS indicator continues flashing in amber. The STATUS indicator flashes in amber rapidly although the IP address was acquired. The STATUS indicator lights in amber although the Ethernet cable is connected properly. The STATUS indicator is off. Cause/solution L An IP address may not have been acquired or the static IP address is not appropriate. Check the base unit's IP address: Handset: {MENU} (center of joystick) i {#}{5}{0}{1} Base unit: {MENU} (middle soft key) i {#}{5}{0}{1} We recommend to perform the following with your administrator. Contact your administrator for further information. - If necessary, change the base unit's static IP address. - If an IP address was not acquired, check your network devices' (router, modem, etc.) connections. If the connections are made properly but the problem persists, check your network devices' (router, modem, etc.) settings. L Many installation issues can be resolved by resetting all the equipment. First, shut down your modem, router, hub, base unit, and computer. Then turn the devices back on one at a time in this order: modem, router, hub, base unit, computer. L If you cannot access Internet Web pages using your computer, check to see if your phone system is having connection issues in your area. L For more troubleshooting help, contact your administrator. L Unplug the base unit's AC adaptor to reset the unit, then reconnect the AC adaptor. If the STATUS indicator is still flashing in amber rapidly, there may be a problem with the base unit hardware. Contact customer support. L The base unit's IP address may conflict with the IP addresses of other devices on your local network. Check the base unit's static IP address: Handset: {MENU} (center of joystick) i {#}{5}{0}{1} Base unit: {MENU} (middle soft key) i {#}{5}{0}{1} Then check the IP addresses of the other devices on your local network. If necessary, change the base unit's static IP address. L The base unit power is off. L The Ethernet cable is not connected properly. Connect it. L Your network devices (hub, router, etc.) are turned off. Check the LEDs for the link status of the devices. L The base unit power is booting up. Document Version 2011-03 51

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Useful Information
51
Document Version
2011-03
STATUS indicator
Problem
Cause/solution
The STATUS indicator continues
flashing in amber.
L
An IP address may not have been acquired or the static IP
address is not appropriate. Check the base unit’s IP address:
Handset:
{
MENU
}
(center of joystick)
i
{#}{
5
}{
0
}{
1
}
Base unit:
{
MENU
}
(middle soft key)
i
{#}{
5
}{
0
}{
1
}
We recommend to perform the following with your
administrator. Contact your administrator for further
information.
–
If necessary, change the base unit’s static IP address.
–
If an IP address was not acquired, check your network
devices’ (router, modem, etc.) connections. If the
connections are made properly but the problem persists,
check your network devices’ (router, modem, etc.) settings.
L
Many installation issues can be resolved by resetting all the
equipment. First, shut down your modem, router, hub, base
unit, and computer. Then turn the devices back on one at a time
in this order: modem, router, hub, base unit, computer.
L
If you cannot access Internet Web pages using your computer,
check to see if your phone system is having connection issues
in your area.
L
For more troubleshooting help, contact your administrator.
The STATUS indicator flashes in
amber rapidly although the IP
address was acquired.
L
Unplug the base unit’s AC adaptor to reset the unit, then
reconnect the AC adaptor. If the STATUS indicator is still
flashing in amber rapidly, there may be a problem with the base
unit hardware. Contact customer support.
The STATUS indicator lights in
amber although the Ethernet
cable is connected properly.
L
The base unit’s IP address may conflict with the IP addresses
of other devices on your local network. Check the base unit’s
static IP address:
Handset:
{
MENU
}
(center of joystick)
i
{#}{
5
}{
0
}{
1
}
Base unit:
{
MENU
}
(middle soft key)
i
{#}{
5
}{
0
}{
1
}
Then check the IP addresses of the other devices on your local
network. If necessary, change the base unit’s static IP address.
The STATUS indicator is off.
L
The base unit power is off.
L
The Ethernet cable is not connected properly. Connect it.
L
Your network devices (hub, router, etc.) are turned off. Check
the LEDs for the link status of the devices.
L
The base unit power is booting up.