Ricoh 402054 Operating Instructions - Page 71

When an Error Message Appears

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Troubleshooting Condition Possible Cause and Required Action The scanned image is upside down. • The original was placed upside down. Place the original in the correct orientation, or set the [Orientation:] on the TWAIN driver to the correct setting. No image results from scanning. • The original was placed with the front and back reversed. • When the original is placed directly on the exposure glass, the side to be scanned must face down. When the original is fed via the ADF, the side to be scanned must face up. When the Background Panel is white, the scan- • Change the [Original Size:] to the standard ning size will be 0.1inch longer than the actual size from the automatic detection setting. original size. • When the original is a non-standard size, please specify the original size by use of the [Basic] tub • Change background color to black, and you can detect the same size of originals. Please use black background for the mixed-size in particular. 6 When an Error Message Appears Message Possible Cause Required Action Cannot find the • The TWAIN driver • Check the cables and connectors to scanner. cannot find the scan- see if it is connected correctly. Check if the ner. • Check the power source of the scan- scanner main pow- • When using SCSI, you ner. er is on. have the computer • When using SCSI, turn on the pow- started before turning er from the farthest device on the on the scanner. SCSI daisy chain. Start the computer • It is set to SCSI syn- last. chronous transfer mode. Use the scanner with SCSI asynchronous transmission mode • Set the DIP Switch No.2 to ON and push the Hard Reset Switch in the switch box when you use the USB or IEEE1394 connection. when you use the USB/IEEE1394 con- nection. Scanner is not ready. Check the scanner and the options. • The scanner is busy initializing, or etc. • The ADF cover is open. • The ADF is lifted. • Wait for a while after turning on the power of the scanner till it gets ready. • Check the ADF. Fatal error has • Hardware errors from • Note the error message and error occurred in the which recovery is im- number and call the service repre- scanner. possible have oc- sentative. curred in the scanner. 67

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Troubleshooting
67
6
When an Error Message Appears
The scanned image is upside down.
•
The original was placed upside down.
Place the original in the correct orientation,
or set the
[
Orientation:
]
on the TWAIN driv-
er to the correct setting.
No image results from scanning.
•
The original was placed with the front and
back reversed.
•
When the original is placed directly on the
exposure glass, the side to be scanned must
face down. When the original is fed via the
ADF, the side to be scanned must face up.
When the Background Panel is white, the scan-
ning size will be 0.1inch longer than the actual
original size.
•
Change the
[
Original Size:
]
to the standard
size from the automatic detection setting.
•
When the original is a non-standard size,
please specify the original size by use of the
[
Basic
]
tub
•
Change background color to black, and
you can detect the same size of originals.
Please use black background for the
mixed-size in particular.
Message
Possible Cause
Required Action
Cannot find the
scanner.
Check if the
scanner main pow-
er is on.
•
The TWAIN driver
cannot find the scan-
ner.
•
When using SCSI, you
have the computer
started before turning
on the scanner.
•
It is set to SCSI syn-
chronous transfer
mode. Use the scan-
ner with SCSI asyn-
chronous
transmission mode
when you use the
USB/IEEE1394 con-
nection.
•
Check the cables and connectors to
see if it is connected correctly.
•
Check the power source of the scan-
ner.
•
When using SCSI, turn on the pow-
er from the farthest device on the
SCSI daisy chain. Start the computer
last.
•
Set the DIP Switch No.2 to ON and
push the Hard Reset Switch in the
switch box when you use the USB or
IEEE1394 connection.
Scanner is not
ready.
Check the scanner
and the options.
•
The scanner is busy
initializing, or etc.
•
The ADF cover is
open.
•
The ADF is lifted.
•
Wait for a while after turning on the
power of the scanner till it gets
ready.
•
Check the ADF.
Fatal error has
occurred in the
scanner.
•
Hardware errors from
which recovery is im-
possible have oc-
curred in the scanner.
•
Note the error message and error
number and call the service repre-
sentative.
Condition
Possible Cause and Required Action