Ricoh 402054 Operating Instructions - Page 74

When in Installation and Other Problems, Condition, Possible Cause, Required Action

Page 74 highlights

Appendix When in Installation and Other Problems Condition Possible Cause The computer could not find the drivers even "Drivers and Utilities" CD-ROM is selected in the "Found New Hardware Wizard." • Wrong Installation of the hardware and the software. The computer cannot de- • SCSI synchronous tect the scanner when transmission is en- they are connected by abled. USB or IEEE1394. The computer with Win- • Windows failed to dows 2000/XP freezes update the USB when scanning with USB driver when the connection. Service Pack is in- stalled. Required Action • First, install the TWAIN Driver from "Scanner Driver(s), Utilities and Operating Instructions" CD-ROM. Then start the "Found New Hardware Wizard." See p.35 "Installing Software" for details. • Set the DIP Switch No 2 to the ON position. Then, press the Hard Reset Switch. See p.10 "DIP Switches" for details. • Open the Device Manager. Uninstall the USB Driver "Intel PCI to USB Enhanced Host Controller" and scan for hardware changes. "Intel PCI to USB Enhanced Host Controller" will be updated to the correct USB driver. 6 70

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Appendix
70
6
When in Installation and Other Problems
Condition
Possible Cause
Required Action
The computer could not
find the drivers even
"Drivers and Utilities"
CD-ROM is selected in
the "Found New Hard-
ware Wizard."
Wrong Installation
of the hardware
and the software.
First, install the TWAIN Driver from
"Scanner Driver(s), Utilities and Oper-
ating Instructions" CD-ROM. Then
start the "Found New Hardware Wiz-
ard." See p.35
Installing Software
for
details.
The computer cannot de-
tect the scanner when
they are connected by
USB or IEEE1394.
SCSI synchronous
transmission is en-
abled.
Set the DIP Switch No 2 to the ON po-
sition. Then, press the Hard Reset
Switch. See p.10
DIP Switches
for
details.
The computer with Win-
dows 2000/XP freezes
when scanning with USB
connection.
Windows failed to
update the USB
driver when the
Service Pack is in-
stalled.
Open the Device Manager. Uninstall
the USB Driver "Intel PCI to USB En-
hanced Host Controller" and scan for
hardware changes. "Intel PCI to USB
Enhanced Host Controller" will be up-
dated to the correct USB driver.