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Ricoh CL3500N Quick Installation Guide - Page 78

Troubleshooting, Error & Status Messages on the Control Panel, Messages in alphabetical order - service mode

UPC - 026649024344

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Troubleshooting Error & Status Messages on the Control Panel This section explains what the messages that appear on the control panel mean and what to do when a particular message appears. ❖ Messages (in alphabetical order) Messages Add Toner Black Add Toner Cyan Add Toner Magenta Add Toner Yellow Add Toner XXX/XXX Calibrating... Call Service: EC Power Off On / Call Service if error reoccurs Cannot check Signal in Ad hoc Description Recommended Action The printer is out of toner (Black). Replace the toner cartridge (Black). See p.28 "Replacing the Toner Cartridge". The printer is out of toner (Cy- Replace the toner cartridge an). (Cyan). See p.28 "Replacing the Toner Cartridge". The printer is out of toner (Ma- Replace the toner cartridge genta). (Magenta). See p.28 "Replacing the Toner Cartridge". The printer is out of toner (Yel- Replace the toner cartridge low). (Yellow). See p.28 "Replacing the Toner Cartridge". The printer is out of the indicat- Replace the toner cartridge of ed toner(s). the indicated color(s). XXX: Yellow/Magenta/Cyan/Black See p.28 "Replacing the Toner Cartridge". The printer is calibrating the Wait a while. color. A communication error sent A communication error sent from the engine to the control- from the engine to the control- ler. ler. An attempt to check the radio signal was made while the communication mode was set to [Ad hoc] in the interface settings. To check the radio signal , select Infrastructure in the communication mode settings. G1398504_1.00 Copyright © 2005 74

Section	Page
Quick Installation Guide	1
Maintenance Guide	5
Read This First	7
Trademarks	7
How to Read This Manual	8
Paper and Other Media	9
Paper and Other Media Supported by This Printer	9
Paper Recommendations	13
Loading Paper	13
Storing Paper	13
Types of Paper and Other Media	13
Paper not supported by this printer	16
Print Area	17
Loading Paper	19
Loading Paper in Tray 1 and the optional paper feed unit	19
Loading Paper in the Bypass Tray	24
Switching between Paper Trays	30
Replacing Consumables and Maintenance Kit	32
Replacing the Toner Cartridge	32
Replacing the Waste Toner Bottle	36
Replacing the Photo Conductor Unit	39
Replacing the Fusing Unit	48
When “Replace Fusing Unit” Appears on the Display	53
When “Replace Fusing Unit soon” Appears on the Display	53
Replacing the Intermediate Transfer Unit	55
When “Replace Transfer Belt” Appears on the Display	61
When “Replace Transfer Belt soon” Appears on the Display	62
Cleaning and Adjusting the Printer	63
Cautions to Take When Cleaning	63
Adjusting the Color Registration	64
Correcting the Color Gradation	66
Set the Gradation Correction Value	66
Viewing the Color Calibration Sample Sheet and Gradation Correction Sheet	69
Resetting the gradation correction value to the initial value	71
Adjusting the Image Density	73
Adjusting Tray Registration	75
Troubleshooting	78
Error & Status Messages on the Control Panel	78
Printer Does Not Print	87
Checking the port connection	88
Other Printing Problems	91
Additional Troubleshooting	97
Removing Misfed Paper	99
Removing Misfed Paper	99
When “Remove Misfeed A: Internal Path” Appears	100
When “Remove Misfeed B: Fusing Unit” Appears	103
When “Remove Misfeed Y: Paper Tray” Appears	106
When “Remove Misfeed Z: Duplex Unit” Appears	108
Appendix	110
Moving and Transporting the Printer	110
Moving the Printer	110
Transporting the Printer	111
Consumables	112
Toner Cartridge	112
Waste Toner Bottle	113
Photo Conductor Unit	113
Intermediate Transfer Unit (Transfer Unit)	113
Specifications	115
Mainframe	115
Options	117
Safety Information	121
Positions of Warning and Caution labels	125
Setup Guide	129
Read This First	131
Trademarks	131
Safety Information	132
Positions of Warning and Caution labels	136
ENERGY STAR Program	137
How to Read This Manual	138
Guide to the Printer	139
Exterior: Front View	139
Exterior: Rear View	140
Inside	142
Control Panel	143
Setting Up	145
Where to Put the Printer	145
Checking the Contents of the Box	148
Unpacking	150
Installing the Waste Toner Bottle and Photo Conductor Unit	151
Installing the Toner Cartridge	157
Loading Paper	161
Turning the Power On	164
Selecting the Display Language	166
Test Printing	168
Adjusting the Image Density	170
Installing Options	172
Available Options	172
Option Installation Flow Chart	172
Installing Options	173
Attaching Paper Feed Unit Type 3000	175
Attaching AD440 (Duplex Unit)	180
Attaching Memory Unit Type D 128MB, Memory Unit Type E 256MB ( SDRAM Module)	183
Attaching Printer Hard Disk Type 3000	188
Formatting the Printer Hard Disk	192
Attaching User Account Enhance Unit Type E	194
Attaching IEEE 1394 Interface Board Type B	198
Attaching IEEE 802.11b Interface Unit Type H	201
Attaching Bluetooth Interface Unit Type 3245	205
Attaching IEEE 1284 Interface Board Type A	209
Attaching Network Data Protection Unit Type C	211
Connecting the Printer	213
Network Connection	213
USB Connection	215
Parallel Connection	216
IEEE 1394 Connection	217
Ethernet Configuration	218
Configuration	223
IEEE 802.11b (Wireless LAN) Configuration	223
IEEE 1394 Configuration	229
IP over 1394	229
SCSI print	231
Installing the Printer Driver	233
Quick Install	233
Install the Operating Instructions	235
Note to Administrator	237
Password	237
Addendum for Menu function	237
Software Guide	241
Read This First	248
Manuals for This Printer	248
Preparing for Printing	249
Quick Install	249
Confirming the Connection Method	251
Network Connection	251
Local Connection	253
Using the SmartDeviceMonitor for Client Port	255
Installing SmartDeviceMonitor for Client	255
Installing the PCL or RPCS Printer Driver (TCP/IP)	256
Installing the PCL or RPCS Printer Driver (IPP)	257
Installing the PostScript 3 Printer Driver (Windows 95/98/Me - TCP/ IP)	259
Installing the PostScript 3 Printer Driver (Windows 95/98/Me - IPP)	261
Installing the PostScript 3 Printer Driver (Windows 2000 - TCP/IP)	262
Installing the PostScript 3 Printer Driver (Windows 2000 - IPP)	264
Installing the PostScript 3 Printer Driver (Windows XP, Windows Server 2003 - TCP/ IP)	265
Installing the PostScript 3 Printer Driver (Windows XP, Windows Server 2003 - IPP)	266
Installing the PostScript 3 Printer Driver (Windows NT 4.0 - TCP/ IP)	268
Installing the PostScript 3 Printer Driver (Windows NT 4.0 - IPP)	269
Changing the Port Settings for SmartDeviceMonitor for Client	270
Using the Standard TCP/IP Port	272
Installing the PCL or RPCS Printer Driver	272
Installing the PostScript 3 Printer Driver (Windows 2000)	273
Installing the PostScript 3 Printer Driver (Windows XP, Windows Server 2003)	274
Using the LPR Port	277
Installing the PCL or RPCS Printer Driver	277
Installing the PostScript 3 Printer Driver (Windows 2000)	278
Installing the PostScript 3 Printer Driver (Windows XP, Windows Server 2003)	279
Installing the PostScript 3 Printer Driver (Windows NT 4.0)	280
Using as the Windows Network Printer	282
Installing the PCL or RPCS Printer Driver	282
Installing the PostScript 3 Printer Driver (Windows 95/98/Me)	283
Installing the PostScript 3 Printer Driver (Windows 2000)	284
Installing the PostScript 3 Printer Driver (Windows XP, Windows Server 2003)	285
Installing the PostScript 3 Printer Driver (Windows NT 4.0)	287
Using as the NetWare Print Server/Remote Printer	289
When using the PostScript 3 Printer Driver	290
Form Feed	291
Banner Page	291
Printing after Resetting the Printer	291
Installing the Printer Driver Using USB	292
Windows 98 SE/Me - USB	292
Windows 2000 - USB	294
Windows XP, Windows Server 2003 - USB	295
Troubleshooting USB	296
Printing with Parallel Connection	298
Installing the PCL or RPCS Printer Driver	298
Installing the PostScript 3 Printer Driver (Windows 95/98/Me)	299
Installing the PostScript 3 Printer Driver (Windows 2000)	300
Installing the PostScript 3 Printer Driver (Windows XP, Windows Server 2003)	301
Installing the PostScript 3 Printer Driver (Windows NT 4.0)	302
Installing the Printer Driver Using IEEE 1394 ( SCSI print)	303
Windows 2000	303
Windows XP, Windows Server 2003	305
Printing with Bluetooth Connection	307
Supported Profiles	307
Printing with Bluetooth Connection	307
If a Message Appears during Installation	310
Making Option Settings for the Printer	311
Conditions for Bidirectional Communication	311
If Bidirectional Communication is Disabled	312
Setting Up the Printer Driver	314
PCL - Accessing the Printer Properties	314
Windows 95/98/Me - Accessing the Printer Properties	314
Windows 2000 - Accessing the Printer Properties	315
Windows XP, Windows Server 2003 - Accessing the Printer Properties	317
Windows NT 4.0 - Accessing the Printer Properties	318
RPCS - Accessing the Printer Properties	321
Windows 95/98/Me - Accessing the Printer Properties	321
Windows 2000 - Accessing the Printer Properties	322
Windows XP, Windows Server 2003 - Accessing the Printer Properties	324
Windows NT 4.0 - Accessing the Printer Properties	326
PostScript 3 - Setting Up for Printing	329
Windows 95/98/Me - Accessing the Printer Properties	329
Windows 2000 - Accessing the Printer Properties	330
Windows XP, Windows Server 2003 - Accessing the Printer Properties	332
Windows NT 4.0 - Accessing the Printer Properties	333
Mac OS - Setting Up for Printing	335
Other Print Operations	337
Printing a PDF File Directly	337
Using DeskTopBinder Lite	337
Installing DeskTopBinder Lite	337
PDF Direct Printing	338
Printing PDF Password-Protected Documents	339
Using Commands	341
Sample Print	342
Printing the First Set	342
Printing the Remaining Sets	343
Deleting a Sample Print File	344
Checking the Error Log	344
Locked Print	346
Sending Print Job to the Printer	346
Entering a Password	347
Deleting a Locked Print File	348
Checking the Error Log	349
Form Feed	351
Canceling a Print Job	352
Windows - Canceling a Print Job	352
Mac OS - Canceling a Print Job	353
Caution During Printing	355
Collate	355
Spool Printing	355
Cover	357
Memory Capacity and Paper Size	357
Making Printer Settings Using the Control Panel	360
Menu Chart	360
Paper Input Menu	364
Changing the paper input menu	364
Paper input menu parameters	365
List/Test Print Menu	368
Printing a Configuration Page	368
Interpreting the configuration page	368
List/Test Print menu parameters	370
Maintenance Menu	372
Changing the maintenance menu	372
Maintenance menu parameters	374
System Menu	378
Changing the system menu	378
System menu parameters	378
Host Interface Menu	385
Changing the Host Interface menu	385
Host Interface menu parameters	385
PCL Menu	392
Changing the PCL menu	392
PCL menu parameters	392
PS Menu	395
Changing the PS menu	395
PS menu parameters	395
PDF Menu	397
Changing the PDF menu	397
PDF menu parameters	397
Language Menu	400
Changing the language menu	400
Language menu parameters	400
Monitoring and Configuring the Printer	401
Using Web Image Monitor	401
Displaying Top Page	402
About Menu and Mode	403
Access in the Administrator Mode	404
Displaying Web Image Monitor Help	405
Using SmartDeviceMonitor for Admin	407
Installing SmartDeviceMonitor for Admin	408
Changing the Network Interface Board Configuration	409
Locking the Menus on the Printer's Control Panel	409
Changing the Paper Type	410
Managing User Information	411
Configuring the Energy Saver Mode	414
Setting a Password	414
Checking the Printer Status	415
Changing Names and Comments	415
Using SmartDeviceMonitor for Client	417
Monitoring Printers	417
Checking the Printer Status	417
When Using IPP with SmartDeviceMonitor for Client	418
Printer Status Notification by E-Mail	419
Auto E-mail Notification	420
On-demand E-mail Notification	420
Remote Maintenance by telnet	421
Using telnet	421
access	422
appletalk	422
autonet	423
btconfig	423
devicename	424
dhcp	424
diprint	425
dns	426
domainname	427
help	428
hostname	428
ifconfig	429
info	430
ipp	430
netware	431
passwd	432
prnlog	433
rendezvous	433
route	435
set	436
show	437
slp	438
smb	438
snmp	439
sntp	442
spoolsw	442
sprint	443
status	443
syslog	444
upnp	444
web	444
wiconfig	445
wins	447
SNMP	449
Getting Printer Information over the Network	450
Current Printer Status	450
Printer configuration	456
Understanding the Displayed Information	458
Print Job Information	458
Print Log Information	458
Configuring the Network Interface Board	459
Message List	465
System Log Information	465
Using a Printer Server	471
Preparing Printer Server	471
Printing notification via SmartDeviceMonitor for Client	471
Using NetWare	473
Setting Up as a Print Server (NetWare 3.x)	474
Setting Up as a Print Server (NetWare 4.x, 5/5.1, 6/6.5)	475
Using Pure IP in the NetWare 5/5.1 or 6/6.5 Environment	476
Setting Up as a Remote Printer (NetWare 3.x)	479
Setting Up as a Remote Printer (NetWare 4.x, 5/5.1, 6/6.5)	481
Special Operations under Windows	485
Printing Files Directly from Windows	485
Setup	485
Using a Host Name Instead of an IP Address	485
Printing Commands	487
Mac OS Configuration	490
Mac OS	490
Installing the PostScript 3 Printer Driver and PPD File	490
Setting Up PPD Files	491
Creating a Desktop Printer Icon	491
Setting Up Options	492
Installing the ColorSync Profiles	492
Installing Adobe Type Manager	493
Installing Screen fonts	494
Changing to EtherTalk	494
Mac OS X	496
Installing the PPD Files	496
Setting Up the PPD File	496
Setting Up Options	497
Using USB Interface	497
Using Rendezvous	497
Changing to EtherTalk	498
Configuring the Printer	499
Using PostScript 3	500
Job Type	500
Duplex Printing	502
Color Mode	503
Gradation	503
Color Profile	503
Color Setting	504
CMYK Simulation Profile	505
Dithering	505
Gray Reproduction	505
Color Matching	505
Printer Utility for Mac	506
Installing Printer Utility for Mac	506
Starting Printer Utility for Mac	507
Printer Utility for Mac Functions	507
Appendix	514
Software and Utilities Included on the CD-ROM	514
Printer Drivers for This Printer	514
SmartDeviceMonitor for Admin	515
SmartDeviceMonitor for Client	516
Cautions to Take When Using in a network	519
Connecting a Dial-up Router to a Network	519
Using DHCP	519
Configuring the WINS Server	521
Using the Dynamic DNS Function	523
Configuring SSL Encryption	525
SSL (Secure Sockets Layer) Encryption	525
User Settings for SSL (Secure Sockets Layer)	529
Installing the Certificate Using SmartDeviceMonitor for Client	530
Installing Font Manager 2000	532
Using Adobe PageMaker Version 6.0, 6.5, or 7.0	533
When Using Windows Terminal Service/ MetaFrame	534
Operating Environment	534
Supported Printer Drivers	534
Limitations	534
Cautions When Using Bluetooth Interface Unit	537
Information about Installed Applications	538
expat	538
JPEG LIBRARY	538
NetBSD	538
Samba(Ver 2.2.2-1.1)	540

Match case Limit results 1 per page

G1398504_1.00

2005

Troubleshooting

Error & Status Messages on the Control

Panel

This section explains what the messages that appear on the control panel mean

and what to do when a particular message appears.

❖

Messages (in alphabetical order)

Messages

Description

Recommended Action

Add Toner

Black

The printer is out of toner

(Black).

Replace the toner cartridge

(Black).

See

p.28 “

Replacing the Ton-

er Cartridge

”

Add Toner

Cyan

The printer is out of toner (Cy-

an).

Replace the toner cartridge

(Cyan).

See

p.28 “

Replacing the Ton-

er Cartridge

”

Add Toner

Magenta

The printer is out of toner (Ma-

genta).

Replace the toner cartridge

(Magenta).

See

p.28 “

Replacing the Ton-

er Cartridge

”

Add Toner

Yellow

The printer is out of toner (Yel-

low).

Replace the toner cartridge

(Yellow).

See

p.28 “

Replacing the Ton-

er Cartridge

”

Add Toner

XXX/XXX

The printer is out of the indicat-

ed toner(s).

XXX: Yellow/Magenta/Cy-

an/Black

Replace the toner cartridge of

the indicated color(s).

See

p.28 “

Replacing the Ton-

er Cartridge

”

Calibrating...

The printer is calibrating the

color.

Wait a while.

Call Service: EC

Power Off On

/ Call Service if

error reoccurs

A communication error sent

from the engine to the control-

ler.

A communication error sent

from the engine to the control-

ler.

Cannot check

Signal in Ad hoc

An attempt to check the radio

signal was made while the

communication mode was set

[

Ad hoc

]

in the interface set-

tings.

To check the radio signal , se-

lect Infrastructure in the com-

munication mode settings.