Samsung NX10 User Manual (user Manual) (ver.1.3) (English) - Page 115

Before contacting a service center

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115 Before contacting a service center If you are having trouble with your camera, try these troubleshooting procedures before contacting a service center. If you have attempted the troubleshooting solution and are still having problems with your device, contact your local dealer or authorized Samsung service center. Situation Cannot turn on the camera The power turns off suddenly The camera is losing battery power quickly Cannot take photos The camera freezes The flash does not work The flash fires unexpectedly Suggested remedies • Make sure that the battery is inserted. • Make sure that the battery is inserted correctly. • Charge the battery. • Charge the battery. • Your camera may be in Power save mode. (p. 106) • The power automatically turns off to preven the camera from malfunctoning in the case that the unit overheats. • The battery may lose power more quickly in low temperatures (below 0° C). Keep the battery warm by putting it into your pocket. • Using the flash or recording videos depletes the battery quickly. Recharge if needed. • The ability of a Lithium battery to hold a charge dimishes over time. If your battery looses its charge rapidly on a regular basis, purchase a new battery. • There is no space on the memory card. Delete unnecessary files or insert a new card. • Format the memory card. (p. 105) • The memory card is defective. Get a new memory card. • The memory card is locked. Unlock the card. (p. 112) • Make sure that the camera is switched on. • Charge the battery. • Make sure that the battery is inserted correctly. • When you use the AF Priority function, you cannot take a picture without adjusting the focus on the subject correctly. Disable the AF Priority function, or set the focus accurately. Remove the battery, and then insert it again. • The flash option may be set to Off. (p. 55) • You cannot use the flash in the mode, or some modes. The flash may fire due to static electricity. This is not a malfunction of the camera.

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115
Before contacting a service center
If you are having trouble with your camera, try these troubleshooting procedures before contacting a service
center. If you have attempted the troubleshooting solution and are still having problems with your device, contact
your local dealer or authorized Samsung service center.
Situation
Suggested remedies
Cannot turn on the camera
Make sure that the battery is inserted.
Make sure that the battery is inserted correctly.
Charge the battery.
•
•
•
The power turns off suddenly
Charge the battery.
Your camera may be in Power save mode. (p. 106)
The power automatically turns off to preven the camera from malfunctoning in the case
that the unit overheats.
•
•
•
The camera is losing battery
power quickly
The battery may lose power more quickly in low temperatures (below 0° C). Keep the
battery warm by putting it into your pocket.
Using the flash or recording videos depletes the battery quickly. Recharge if needed.
The ability of a Lithium battery to hold a charge dimishes over time. If your battery
looses its charge rapidly on a regular basis, purchase a new battery.
•
•
•
Cannot take photos
There is no space on the memory card. Delete unnecessary files or insert a new card.
Format the memory card. (p. 105)
The memory card is defective. Get a new memory card.
The memory card is locked. Unlock the card. (p. 112)
Make sure that the camera is switched on.
Charge the battery.
Make sure that the battery is inserted correctly.
When you use the
AF Priority
function, you cannot take a picture without adjusting
the focus on the subject correctly. Disable the
AF Priority
function, or set the focus
accurately.
•
•
•
•
•
•
•
•
The camera freezes
Remove the battery, and then insert it again.
The flash does not work
The flash option may be set to
Off
. (p. 55)
You cannot use the flash in the
mode, or some
modes.
•
•
The flash fires unexpectedly
The flash may fire due to static electricity.
This is not a malfunction of the camera.