Home » Samsung Manuals » Mobile Phones » Samsung SM-G925P » Manual Viewer

Samsung SM-G925P User Manual - Page 293

Contact Sprint for Assistance withInternational Service, Status Messages, Message Description - sim unlock

Add to My Manuals
Save this manual to your list of manuals

Page 293 highlights

Status Messages Wrong PIN PIN Blocked. Call Your Provider Insert SIM Check SIM Card Message Description You have entered an incorrect SIM PIN number. You have only three attempts to enter your PIN. After a third unsuccessful attempt, your phone will be locked and you will have to call Sprint Customer Service to have it unlocked. Sprint sets the default to PIN off; if you elect to enable the PIN then you will need to contact Sprint for the default PIN and PUK. An incorrect SIM PIN was entered three consecutive times. You will be unable to send or receive calls on your phone. Contact Sprint Customer Service to obtain the PIN Unblocked Key (PUK) code. Sprint sets the default to PIN off; if you elect to enable the PIN then you will need to contact Sprint for the default PIN and PUK. Your SIM Card is not being detected. Please check to ensure that you have inserted the SIM Card. Please check your SIM card to make sure it is properly inserted. Contact Sprint for Assistance with International Service If you experience any issues with voice or data services while outside of the United States, Sprint offers customer support 24 hours a day. In the event that you do experience an issue, try the following actions: ● First try powering your phone off and then back on; this will force your phone to reregister with the network. ● Try manually selecting another network. Information for selecting networks can be found in the phone guide. If neither of these actions resolves your issue, you will need to contact customer service (see below). When calling to report an issue, the following information will be beneficial in trying to resolve your issue as quickly as possible: ● Your wireless phone number. ● The city and country you are travelling in. ● Any error message that displays on your phone or that you heard when trying to place a call. ● If the issue is with data, were you able to place voice calls? ● If the issue is with voice service, were you able to access data? Sprint Worldwide Wireless Service 283

Section	Page
Samsung Galaxy S 6 edge User Guide	1
Table of Contents	2
Introduction	11
About the User Guide	11
Get Started	14
Parts and Functions	14
Phone Layout	14
Charge the Battery	16
Battery Cautions	16
Turn Your Phone On and Off	17
Use the Touchscreen	19
Activate Your Phone	22
Complete the Setup Screens	23
Basic Operations	25
Basics	25
Home Screen and Applications (Apps) List	25
Select Options and Navigate Screens	25
Recent Applications	26
Phone Settings Menu	26
Portrait and Landscape Screen Orientation	27
Capture Screenshots	27
Edge Screen	28
Edge Screen Notification Options	28
Other Edge Screen Features	35
Applications	39
Launch Applications	39
Apps List	40
Phone Number	45
Airplane Mode	47
Enter Text	48
Samsung Keyboard	48
Google Voice Typing	50
Tips for Editing Text	50
Google Account	51
Create a Google Account	51
Sign In to Your Google Account	58
Google Play Store	62
Find and Install an App	63
Request a Refund for a Paid App	64
Update an App	65
Uninstall an App	68
Get Help with Google Play	69
Lock and Unlock Your Screen	70
Update Your Phone	72
Update Your Profile	75
Update Your PRL	76
Your Phone Interface	77
Home Screen Basics	77
Home Screen Layout	77
Extended Home Screens	79
Status Bar	80
Notification Panel	82
S Finder	85
Quick Connect	86
Customize the Home Screen	87
Change the Wallpaper	87
Add Shortcuts to the Home Screen	89
Add Widgets to the Home Screen	90
Add Folders to the Home Screen	91
Phone App	92
Wi-Fi Calling	92
Place and Answer Calls	93
Call Using the Phone Dialer	94
Call Emergency Numbers	95
Answer Phone Calls	96
In-Call Screen Layout and Operations	99
Place Calls from Contacts/Call Logs	101
Place a Call from Contacts	101
Call from Call Logs	103
Optional Services	105
Voicemail Setup	105
Visual Voicemail	106
Set Up Visual Voicemail	106
Review Visual Voicemail	108
Listen to Multiple Voicemail Messages	109
Visual Voicemail Options	110
Configure Visual Voicemail Settings	111
Caller ID Blocking	114
Call Waiting	115
Conference Calling	116
Call Forwarding	118
Call Settings	120
Contacts	122
Add a Contact	122
Check Contacts	127
Contacts Screen Layout	128
Edit a Contact	129
Delete a Contact	130
Share a Contact	132
Profile Sharing	134
Import Contacts	136
Back Up Contacts	137
Messaging and Internet	139
Text and Multimedia Messaging	139
Send a Text Message	139
Send a Multimedia Message (MMS)	141
Send an Enhanced Message	143
Save and Resume a Draft Message	147
New Messages Notification	148
Manage Message Conversations	148
Create and Send Gmail	151
Create and Send a Gmail Message	151
Check Received Gmail Messages	153
Open New Gmail Messages	153
Open Gmail Messages	154
Manage Gmail Messages	155
Use Gmail Labels	155
Archive Gmail Threads	156
Mute Gmail Threads	157
Delete Gmail Threads	158
Search Gmail Messages	159
Report Spam or Phishing Gmail	161
Add Another Google (Gmail) Account	162
Switching Between Gmail Accounts	163
Email	165
Set Up an Email Account	165
Add an Email Account	166
Add an Exchange ActiveSync Account	170
Compose and Send Email	172
Open New Email Messages	174
Open Email Messages	175
Delete an Email Account	176
Manage Your Email Inbox	178
Exchange ActiveSync Email Features	179
Data Services General Information(LTE and 3G Networks)	182
Sprint Spark LTE	182
Data Connection Status and Indicators	186
Browser	186
Use the Browser	187
Add a Bookmark	188
View Browser History	189
Open New Browser Tab	191
Browser Settings	192
Chrome Browser	192
Camera and Video	194
Take Pictures and Record Videos	195
Take a Picture	196
Viewfinder Screen	197
Record Videos	198
View Pictures and Videos Using Gallery	200
Edit Pictures	204
Share Pictures and Videos	210
Send Pictures or Videos by Email or Gmail	210
Send a Picture or Video by Multimedia Message	212
Send Pictures or Videos Using Bluetooth	213
Share Videos on YouTube	216
Camera Options and Settings	218
Switch Cameras	218
Set Camera Options	218
Useful Apps and Features	221
Sprint Zone	221
Sprint Family Locator	221
Sprint Fun & Games	221
Sprint TV & Movies	221
Calculator	222
Calendar	224
Add an Event to the Calendar	224
View Calendar Events	227
Share Calendar Events	228
Sync Calendars	230
Synchronize an Exchange ActiveSync Calendar	232
Clock	232
Set Alarms	234
World Clock	236
Stopwatch	236
Timer	237
Galaxy Apps	237
Gallery	238
Google Hangouts	239
Google Maps	241
Google Play Books	243
Google Play Games	243
Google Play Movies & TV	243
Google Play Music	244
Google Play Newsstand	247
Google Search	247
Use Google Search	247
Use Google Voice Search	249
Lookout Security	249
Memo	250
Milk	251
Music	251
My Files	254
OneDrive	255
OneNote	255
Peel Smart Remote	255
S Voice	255
Video	256
Voice Recorder	257
YouTube	260
1Weather	262
App Pass	262
eBay	262
Messaging Plus	262
NASCAR Mobile 2014	263
NBA Game Time	263
NextRadio	263
Scout	263
Spotify	264
Facebook	264
Uber	265
Connectivity	266
Transfer Files Between Your Phone and a Computer	266
Wi-Fi	268
Turn Wi-Fi On and Connect to a Wireless Network	268
Wi-Fi Settings	271
Disconnect Wi-Fi	273
Wi-Fi Direct	274
Bluetooth	277
Bluetooth Information	277
Enable Bluetooth	277
Pair Bluetooth Devices	279
Connect to a Paired Bluetooth Device	282
Share Information Using Bluetooth	283
Receiving Data via Bluetooth	285
Sprint Worldwide Wireless Service	287
Activate Sprint Worldwide Service onYour Account	287
Your Phone’s SIM Card for International Roaming	287
Set Network Mode Options	288
Make and Receive Worldwide Calls	288
Sprint International Voicemail Service	289
Set Up Your Voicemail Access Number forInternational Use	290
Access Your Voicemail Internationally	290
International Data Roaming	291
International Roaming Status Messages	292
Contact Sprint for Assistance withInternational Service	293
Settings	295
Basic Settings	295
Wi-Fi Calling Settings	299
Wi-Fi Settings Menu	301
Bluetooth Settings	304
Hotspot Settings	306
Airplane Mode	310
Data Usage Settings	312
Mobile Networks Settings	314
NFC and Payment	316
More Connection Settings	320
Tethering Settings	322
Printing	323
Virtual Private Networks (VPN)	324
Default Messaging App Settings	332
Sounds and Notifications Settings	334
Sounds and Notifications Settings Overview	334
Sound Mode	335
Volume	336
Ringtones and Sounds	337
Vibrations	338
Sound Quality and Effects	339
Notifications	340
Display Settings	341
Applications Settings	346
Application Manager	347
Default Applications	349
Calendar Settings	350
Camera Settings	351
Contacts Settings	352
Email Settings	354
Internet Settings	358
Messages Settings	359
Music Settings	361
Phone Settings	363
S Voice Settings	365
Weather Settings	367
Wallpaper	368
Themes	369
Lock Screen and Security Settings	370
Lock Screen and Security Overview	370
Screen Lock	372
Disable the Screen Lock	378
Privacy and Safety	380
Private Mode	381
Report Diagnostic Info	382
Send SOS Message	383
Location Settings	384
Accessibility Settings	387
Vision Accessibility Settings	388
Hearing Accessibility Settings	390
Dexterity and Interaction Settings	391
Configure Other Accessibility Settings	393
Add Accounts	394
Backup and Reset	396
Language and Input Settings	401
Battery Settings	403
Power Saving Mode	405
Ultra Power Saving Mode	406
Storage Settings	407
Date and Time Settings	409
Help	410
Activate This Device	411
System Update	412
About Device	413
Copyright Information	415
For Assistance	416
Sprint Account Information and Help	416
Sprint Account Passwords	416
Manage Your Account	416
Sprint Support Services	417

Match case Limit results 1 per page

Sprint Worldwide Wireless Service

283

Status Messages

Message Description

Wrong PIN

You have entered an incorrect SIM PIN number. You have only

three attempts to enter your PIN. After a third unsuccessful

attempt, your phone will be locked and you will have to call

Sprint Customer Service to have it unlocked. Sprint sets the

default to PIN off; if you elect to enable the PIN then you will

need to contact Sprint for the default PIN and PUK.

PIN Blocked

Call Your

Provider

An incorrect SIM PIN was entered three consecutive times.

You will be unable to send or receive calls on your phone.

Contact Sprint Customer Service to obtain the PIN Unblocked

Key (PUK) code. Sprint sets the default to PIN off; if you elect

to enable the PIN then you will need to contact Sprint for the

default PIN and PUK.

Insert SIM

Your SIM Card is not being detected. Please check to ensure

that you have inserted the SIM Card.

Check SIM Card

Please check your SIM card to make sure it is properly

inserted.

Contact Sprint for Assistance with

International Service

If you experience any issues with voice or data services while outside of the United States, Sprint offers

customer support 24 hours a day. In the event that you do experience an issue, try the following actions:

●

First try powering your phone off and then back on; this will force your phone to reregister with the

network.

●

Try manually selecting another network. Information for selecting networks can be found in the

phone guide.

If neither of these actions resolves your issue, you will need to contact customer service (see below).

When calling to report an issue, the following information will be beneficial in trying to resolve your issue

as quickly as possible:

●

Your wireless phone number.

●

The city and country you are travelling in.

●

Any error message that displays on your phone or that you heard when trying to place a call.

●

If the issue is with data, were you able to place voice calls?

●

If the issue is with voice service, were you able to access data?