Sony DSC-U30 Operating Instructions - Page 63

Symptom Cause Solution Your computer does not recognize your camera. • You are not using the supplied USB cable. • The USB cable is not connected firmly. • [USB] is set to [PTP] under [ ] in the menu settings. • The USB connectors on your computer are connected to other equipment besides the keyboard, the mouse, and your camera. • The camera is not connected directly to your computer. • The USB driver is not installed. • The camera was connected to a computer with the USB cable before installing the USB driver, so the device was not recognized by the computer. p Use the supplied USB cable (page 51). p Disconnect the USB cable, and connect it again firmly. Make sure that "USB MODE" is displayed on the LCD screen (pages 51 and 57). p Set it to [NORMAL] (page 71). p Disconnect the USB cables except for the ones connected to the keyboard, the mouse, and your camera. p Connect the camera directly to your computer without passing through a hub or other device. p Install the USB driver (pages 48 and 57). p Delete the device which is not recognized, then install the USB driver (pages 48, 53 and 57). You cannot turn on the camera during USB connection. • The camera is not connected directly to your computer. • No "Memory Stick" is inserted. p Connect the camera directly to your computer without passing through a hub or other device. p Insert a "Memory Stick" (page 17). You cannot copy images. • The camera is not correctly connected to your computer. • You are not using the correct copy procedure for your OS. - - p Connect the camera and your computer correctly using the supplied USB cable (page 51). p Follow the designated copy procedure for your OS (pages 52, 53 and 57). p If you are using the "Image Transfer" software, see page 52. p If you are using the "ImageMixer Ver.1.5 for Sony" application software, click on HELP. After making a USB - connection, "Image Transfer" does not - automatically start. p Select [Launch Image Transfer automatically when the camera, etc., is connected.] at [Basic] setting (page 53). p Make a USB connection when the computer is turned on (page 51). The image cannot be played - back on a computer. - p If you are using the "ImageMixer Ver.1.5 for Sony" application software, click on HELP. p Consult the computer or software manufacturer. Troubleshooting 63