Xerox 4118X User Guide - Page 177

Troubleshooting PROBLEM Faded graphics PROBABLE CAUSE Toner may be low. SUGGESTED SOLUTION Remove the Toner Cartridge and shake it gently to distribute the toner evenly. Then reinstall the Toner Cartridge. Ensure that a spare Toner Cartridge is available. Faxing Problems Solution Chart PROBLEM SUGGESTED SOLUTION Originals are fed diagonally (skewed) Ensure the Document Guides are adjusted to the width of the original being fed. Check the original meets the conditions established for use with this device. The original is not being printed Ensure the originals were placed face-up in the Document Feeder on the paper of the remote Fax or face-down on the Document Glass. even though it is being sent Originals are not sent even if operations are carried out normally Check that the remote Fax is compatible with the machine. This machine supports G3 communications but not G4 communications. Originals cannot be received even if [Start] is pressed Ensure the bell rings before picking up the handset. Ensure the handset is not replaced before pressing [Start]. When answering a call using the handset and a Fax is being received, do not replace the handset until [Start] is pressed and the phone line switches to the machine. Check the telephone cord has not been disconnected. Check the power plug has not been unplugged from the power outlet. Check with the party trying to send the original that there are no problems with the remote fax. Paper is not collated Ensure the machine has paper loaded. Check if a paper jam has occurred. Xerox WorkCentre 4118 User Guide Page 10-17