ZyXEL PLA-407 User Guide - Page 79

Power and Light Problems - quick start guide

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Chapter 9 LEDs and Troubleshooting 9.2 Power and Light Problems The PLA-407 does not turn on. None of the lights turn on. 1 Make sure you are using the power cord included with the PLA-407. 2 Make sure the power cord is connected to the PLA-407 and plugged in to an appropriate power source. Make sure the power source is turned on. 3 Disconnect and re-connect the power cord to the PLA-407. 4 Remove the Powerline adapter from the outlet. Then connect an electrical device that you know works into the same power outlet. This checks the status of the power outlet. 5 If the problem continues, contact the vendor. The ETHERNET light does not turn on. 1 Check the hardware connections. See the Quick Start Guide. 2 Inspect your cables for damage. Contact the vendor to replace any damaged cables. 3 Check the Ethernet adapter on your computer and make sure it's enabled and working properly. 4 If the PLA-407 is connected to an Ethernet switch or router, make sure the device is working correctly, and that the LAN network is working and configured correctly as well. The HomePlug light does not turn on. 1 Check all PLA-407s on your network have the latest firmware installed. PLA-407s with the latest firmware cannot communicate with PLA-407s using earlier versions of the firmware. Go to Section 5.4 on page 41 for instructions on installing the latest firmware. PLA-407 User's Guide 79

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Chapter 9 LEDs and Troubleshooting
PLA-407 User’s Guide
79
9.2
Power and Light Problems
The PLA-407 does not turn on. None of the lights turn on.
1
Make sure you are using the power cord included with the PLA-407.
2
Make sure the power cord is connected to the PLA-407 and plugged in to an
appropriate power source. Make sure the power source is turned on.
3
Disconnect and re-connect the power cord to the PLA-407.
4
Remove the Powerline adapter from the outlet. Then connect an electrical device
that you know works into the same power outlet. This checks the status of the
power outlet.
5
If the problem continues, contact the vendor.
The ETHERNET light does not turn on.
1
Check the hardware connections. See the Quick Start Guide.
2
Inspect your cables for damage. Contact the vendor to replace any damaged
cables.
3
Check the Ethernet adapter on your computer and make sure it’s enabled and
working properly.
4
If the PLA-407 is connected to an Ethernet switch or router, make sure the device
is working correctly, and that the LAN network is working and configured correctly
as well.
The HomePlug light does not turn on.
1
Check all PLA-407s on your network have the latest firmware installed. PLA-407s
with the latest firmware cannot communicate with PLA-407s using earlier versions
of the firmware. Go to
Section 5.4 on page 41
for instructions on installing the
latest firmware.