ZyXEL PLA-407 User Guide - Page 81

Chapter 9 LEDs and Troubleshooting

PLA-407 User’s Guide

81

9.3

Configuration Utility Problems

The PLA-4xx Series Configuration Utility displays an error during installation.

•

Make sure your computer is using Windows XP or Windows Vista (32-bit)

operating system. At the time of writing, this is the only compatible operating

system for the configuration utility.

The PLA-4xx Series Configuration Utility does not display all or any of my devices.

•

Inspect the LEDs on your PLA-407 and make sure that the ETHERNET and

HomePlug LEDs are on or blinking. See

Section 9.1 on page 77

for

troubleshooting LED related problems.

•

Check all ZyxEL HomePlug AV devices on your network have the latest firmware

installed. The latest utility cannot communicate with PLA-407s using earlier

versions of the firmware. Go to

Section 5.4 on page 41

for instructions on

installing the latest firmware.

•

Check you are using the latest version utility. Earlier version utilities cannot

communicate with PLA-407s using the latest firmware. If you do not have the

latest utility, download it from the ZyXEL website.

•

If the device is not a ZyXEL device, then the DAK and Network Name will be

greyed out.

•

If you are running another tool such as the

Firmware Detection Tool

or

Firmware Upgrade Tool

, the Utility will not detect your local device.

9.4

Powerline Problems

The signal on my Powerline network is weak.

1

Your Powerline adapters may be connected to electrical surge protectors. Connect

them to standard power outlets.

2

Your Powerline adapters may be located close to large appliances such as

refrigerators or air-conditioners that cause interference with the Powerline signal.

Move the adapters further away from such appliances to reduce interference.

Section	Page
PLA-407	1
About This User's Guide	3
Document Conventions	6
Safety Warnings	8
Table of Contents	9
Introduction	13
Introducing the PLA-407	15
1.1 Overview	15
1.1.1 Data Transfer	16
1.1.2 Pass-Through Design	16
1.1.3 Noise Filter	16
1.1.4 Quality of Service	17
1.1.5 Low Power Mode	18
1.2 Expand Your Network with the PLA-407	18
1.3 Ways to Manage the PLA-407	19
1.4 Security	19
1.4.1 Passwords	20
1.4.2 Setting Up Security	20
1.5 Multiple Networks	21
Installing the Utility	23
2.1 Overview	23
2.2 Installing the Utility	23
Managing the PLA- 407	27
Firmware Tool	29
3.1 Overview	29
3.2 Firmware Upgrade Tool	29
The ENCRYPT Button	31
4.1 ENCRYPT Button Overview	31
4.2 Set Up a HomePlug AV Network with ENCRYPT	31
4.2.1 Expanding the Network with ENCRYPT	33
4.3 Setting Up Multiple Networks	33
4.4 ENCRYPT Button Behavior	36
The Configuration Utility	37
5.1 Overview	37
5.1.1 Powerline Network Security	37
5.1.2 Device Access Key (DAK)	38
5.2 Starting the Configuration Utility	38
5.3 Configuration Screen	39
5.4 Firmware Screen	41
5.5 Network Info Screen	41
5.6 Advanced Screen	43
5.7 About Screen	46
The OS X Configuration Utility	47
6.1 Overview	47
6.1.1 System Requirements	47
6.1.2 Start the Configuration Utility	48
6.1.3 Add a Device	48
6.1.4 Change Network Name	48
6.1.5 Change Nickname	49
6.1.6 QoS Settings	49
6.1.7 Set HomePlug Light Color	51
6.1.8 Link Information	52
6.1.9 Download Firmware	54
6.2 Firmware Detection Tool	54
6.3 Firmware Upgrade Tool	56
6.3.1 Notes on Upgrading Firmware	56
6.3.2 Procedure to Upgrade Firmware	56
Powerline Network Setup Tutorial	61
7.0.1 Overview	61
7.0.2 Important Terms	62
7.0.3 Accessing Your Powerline Adapter	62
7.0.4 Adding a Powerline Adapter	63
7.0.5 Setting Up a New Network with a New Adapter	65
7.0.6 Splitting a Network into Two Networks	67
7.1 Troubleshooting	70
PLA Compatibility	71
8.1 Overview	71
8.2 Firmware and Utility Compatibility	71
8.3 Compatibility Diagrams	72
8.4 Chipset Compatibility	73
Appendices and Index	75
LEDs and Troubleshooting	77
9.1 LEDs	77
9.2 Power and Light Problems	79
9.3 Configuration Utility Problems	81
9.4 Powerline Problems	81
9.5 ENCRYPT Button Problems	82
Product Specifications	85
Legal Information	89

ZyXEL PLA-407 User Guide - Page 81

Configuration Utility Problems, 9.4 Powerline Problems

Page 81 highlights