1996 Ford Windstar Owner's Manual - Page 290

Customer Assistance To review your case properly, the Board needs the following information: s legible copies of all documents and maintenance or repair orders that relate to the case s the year, make, model, and Vehicle Identification Number s the date you bought your vehicle s the date of repair and the mileage at the time of repair s the current mileage s the name of the dealer who sold you the vehicle or who serviced your vehicle s a brief description of your unresolved complaint s a brief summary of actions that were taken with the dealer and Ford Motor Company s the names (if known) of all people you contacted at the dealership s a description of the action you want taken to resolve your concern Should your application NOT qualify for review, an explanation will be mailed to you. 289