1996 Ford Windstar Owner's Manual - Page 293

Ford of Canada Customer Assistance Ford Motor Company of Canada, Limited Owners who wish to telephone the Company may contact the Customer Assistance Centre using the following telephone number or may write to the following address: Please have your 17-digit vehicle identification number available. Canadian Motor Vehicle Arbitration Plan (CAMVAP) If a specific item of concern arises, where a solution cannot be reached between a vehicle owner, Ford of Canada, and/or one of its dealers (that all parties can agree upon), the owner may wish to use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling and preparing for their arbitration hearings. However, before you can proceed with CAMVAP you must follow your manufacturer's dispute resolution process as outlined under "Service/Maintenance Concerns (U.S. or Canada)" earlier in this chapter. 292