1995 Oldsmobile 88 Owner's Manual - Page 331

II I I rn Section 8 Customer Assistance Information Here you will find out how to contact Oldsmobile if you need assistance. This section also tells you how to obtain service publications and how to report any safety defects. This section includes information on: The Customer Satisfaction Procedure, Customer Assistance for Hearing or Speech Impaired, BBB Auto Line Alternative Dispute Resolution Program, Reporting Safety Defects, Roadside Assistance, and Service and Owner Publications. STEP ONE -- Discuss your concern with a member of retailer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the ownerof the retailer or the General Manager. STEP TWO -- If after contacting a member retailer of management, it appears your concern cannot resolved be by the retailer without further help, contact the Oldsmobile Customer Assistance Network by calling 1-800-442-6537. In Canada, contact GM Canada of Customer Assistance Center Oshawa by calling in 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800-496-9992 (English) or 1-800-496-9993 (Spanish). In theU.S. Virgin Islands, call 1-800-496-9994. In other overseas locations, contact GM North American Export Sales Canada by calling in 1-905-644-41 12. Customer Satisfaction Procedure Your satisfaction and goodwill are important to your retailer and Oldsmobile. Normally, any concern with the sales transaction or the operation of your vehicle will be resolved by your retailer's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved your to satisfaction, the following steps should taken: be 8-1