1995 Oldsmobile 88 Owner's Manual - Page 333

GM Participation in BBB AUTO LINE - Alternative Dispute Resolution Program* *This program may notbe available in all states, depending on state law. Canadian owners refer to your Warranty andOwner Assistance Information booklet. General Motors reservesthe right to change eligibility limitations and/or to discontinue participation in this its program. Both Oldsmobile and yourOldsmobile retailer are committed to making sure you completely satisfied are with your new vehicle. Our experience has shown that, if a situation ariseswhere you feel your concern has not been adequately addressed, theCustomer Satisfaction Procedure described earlierin this sectionis very successful. There may be instances where an impartial third-party can assist in arriving at a solution todisagreement a of regarding vehicle repairs or interpretation the New Vehicle Limited Warranty. To assist resolving these in disagreements, Oldsmobile voluntarily participatesin BBB AUTO LINE. BBB AUTOLINE is an out-of-courtprogram administered by the Better Business Bureau system to settle disputes between customers and automobile manufacturers. This program is available free of charge to customers who currently ownor lease a GM vehicle. I you are not satisfied after f following the Customer Satisfaction Procedure,you may contactthe BBB using the toll-free telephone number, or write them at the following address: BBB AUTOLINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5100 To file a claim, you will asked toprovide your name be (VIN), and address, your Vehicle Identification Number and a statement the nature of your complaint. of Eligibility is limited by vehicleage and mileage, and other factors.