1998 Pontiac Grand Am Owner's Manual - Page 352

GM Participation in an Alternative Dispute Resolution Program This program is available in 50 states and the District all of Columbia. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information onthe Canadian Motor Vehicle Arbitration Plan (CAMVAP). General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program. Both Pontiac and your Pontiac dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, situation a if arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier this section is in very successful. There may be instances wherean impartial third party can assist in arriving ata solution toa disagreement regarding vehicle repairs or interpretation the New of in Vehicle Limited Warranty. To assist resolving these disagreements, Pontiac voluntarily participates in BBB AUTO LINE. BBB AUTO LINEis an out-of-court program administered by the Better Business Bureau system to settle automotive disputes. program is available This a free of charge to customers who currently own or lease GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, may contact theBBB using you the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1804 Telephone: 1-800-955-5 100 To file a claim, you will be asked provide your name to and address, yourVehicle Identification Number (VIN) and a statement of the nature of your complaint. Eligibility is limited vehicle ageand mileage, and by other factors. 8-9 .