1998 Pontiac Grand Am Owner's Manual - Page 353

We prefer you utilize the Customer Satisfaction REPORTING SAFETY DEFECTS Procedure before resort to AUTO LINE,but you you TO THE UNITED STATES may contact the BBB at any time. BBB will attempt The to resolve the complaint serving an intermediary. If as GOVERNMENT this mediation is unsuccessful, an informal hearing will If you believe that your vehicle has a defect which could be scheduled where eligible customers may present their you cause a crash or could cause injury or death, should case toan impartial third-party arbitrator. immediately inform the National Highway Traffic The arbitrator will make decision which you may a accept or reject. you accept the decision, will be If GM bound by that decision. The entire dispute resolution 40 procedure should ordinarily take about days from the time you file aclaim until a decision made. is Some state laws require you to use this program may program before filinga claim with a state-run arbitration or in the courts. For further information, contact the BBB at 1-800-955-5100 or the Pontiac Customer Assistance Center at 1-800-PM-CARES. Safety Administration(NHTSA), in additionto notifying General Motors. Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information. If NHTSA receives similar complaints, may openan it investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, dealer or your General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington,D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from Hotline. the 8-10