Apple Macbook Pro Aluminum 13-Inch Black Laptop Keyb Technical Guide - Page 33

Use Disk Utility to partition, Use Disk Utility loaded

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8. Use Disk Utility loaded from Yes OS install disc to verify if hard drive is available on device list. Is customer hard drive listed in Disk Utility? No 9. Troubleshoot hard drive and Yes hard drive SATA cable with cable reseat and known-good part substitutions. If customer hard drive, is there a defective hard drive component to replace? No 10. Boot system with Shift key Yes down. Does it work? No 11. Use Disk Utility to repair Yes customer hard drive and repair permissions if system OS found on hard drive. Is hard drive bootable after software No repairs? 12. Use Disk Utility to partition Yes customer hard drive with one GUID partition then restore Mac OS from product OS install disc. Is hard drive bootable after OS install? No Customer hard drive available for inspections and repair. Go to step 10. Hard drive not present, troubleshoot hard drive and cable. Go to step 9. Reseat of SATA cable now has customer hard drive visible in Disk Utility, go to step 10 Defective hard drive SATA X03 cable found and replaced, now has customer hard drive visible in Disk Utility, go to step 10 Suspect customer hard drive defective, attempt OS restore, go to step 10 Known-good hard drive and M19 known-good hard drive SATA cable used, still no hard drive present. Replace logic board Go to software troubleshooting article Go to step 11 OS on customer hard drive repaired, issue resolved. Hard drive not bootable, perhaps missing OS, go to step 12 Customer hard drive now starts up from new OS image, issue resolved Replace hard drive. H02 2010-06-15 MacBook (13-inch, Aluminum, Late 2008) Symptom Charts - Startup and Power Issues 33

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MacBook (13-inch, Aluminum, Late 2008) Symptom Charts — Startup and Power Issues
33
2010-06-15
8.
Use Disk Utility loaded from
OS install disc to verify if hard
drive is available on device list.
Is customer hard drive listed in
Disk Utility?
Yes
Customer hard drive available
for inspections and repair.
Go
to step 10.
No
Hard drive not present,
troubleshoot hard drive and
cable. Go to step 9.
9.
Troubleshoot hard drive and
hard drive SATA cable with
cable reseat and known-good
part substitutions. If customer
hard drive, is there a defective
hard drive component to
replace?
Yes
Reseat of SATA cable now has
customer hard drive visible in
Disk Utility, go to step 10
Defective hard drive SATA
cable found and replaced,
now has customer hard drive
visible in Disk Utility, go to
step 10
X03
Suspect customer hard drive
defective, attempt OS restore,
go to step 10
No
Known-good hard drive and
known-good hard drive SATA
cable used, still no hard drive
present. Replace logic board
M19
10.
Boot system with Shift key
down. Does it work?
Yes
Go to software
troubleshooting article
No
Go to step 11
11.
Use Disk Utility to repair
customer hard drive
and
repair permissions if system OS
found on hard drive.
Is hard
drive bootable after software
repairs?
Yes
OS on customer hard drive
repaired, issue resolved.
No
Hard drive not bootable,
perhaps missing OS, go to
step 12
12.
Use Disk Utility to partition
customer hard drive with one
GUID partition then restore
Mac OS from product OS install
disc.
Is hard drive bootable
after OS install?
Yes
Customer hard drive now
starts up from new OS image,
issue resolved
No
Replace hard drive.
H02