Apple Macbook Pro Aluminum 13-Inch Black Laptop Keyb Technical Guide - Page 73

Defective Camera / Built-in iSight Not Operating Correctly Quick Check Symptom Defective Camera • Camera not detected • No green LED for camera • Excessive blooming • Poor white balance • Poor focus • Green image • Image distortion Quick Check 1. Check for Software Updates. 2. Verify camera lens and glass panel are clear of contaminants. 3. Ask customer about their lighting. Foggy image can be due to off-axis lighting. Low lighting results in poor image quality. 4. Moire patterns in image can be caused by stripes or mesh texture in subject. Deep Dive Check 1. Launch System Profiler and confirm that "Built-in iSight" is listed under USB High-Speed Bus. 2. Run Clamshell Service Diagnostic utility and check for all devices presence. If not found, inspect and reseat camera cable on logic board. Is iSight listed in System Profiler? Result Yes No Yes No Action Camera recognized. Go to step 3 Go to step 2. Camera recognized. Go to step 3. Go to step 4. Code 3. Launch PhotoBooth. Verify Yes that camera's green LED is on and image appears normal. No Issue resolved.. Go to step 4. 4. Substitute a known-good Yes Replace display assembly. X11 display assembly to test logic board camera connection. Is iSight camera operating properly? No Replace logic board. M13 2010-06-15 MacBook (13-inch, Aluminum, Late 2008) Symptom Charts - Display 73