Apple Macbook Pro Aluminum 13-Inch Black Laptop Keyb Technical Guide - Page 79

2010-06-15 Mass Storage Hard Drive Read/Write Issue Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check Symptom Hard Drive Read/Write Issue Bad Sector/Defective Drive Formatting Issue • Cannot save documents • Read/Write error message • Hang when accessing or saving data Quick Check 1. Boot from Install DVD. Verify S.M.A.R.T. status of drive using Disk Utility. 2. Repair disk using Disk Utility. 3. Erase disk and reinstall Mac OS using Installer. Deep Dive Check Result 1. Start up from Restore DVD Yes and launch Disk Utility. Is hard drive available for Disk Utility No to repair? 2. Did Disk Utility mount and Yes repair hard drive successfully? Reseat hard drive if necessary. No 3. Substitute a known-good Yes bootable hard drive, does system start up to desktop? No Action Go to step 2. Go to step 3. Code Restart computer. Go to step 6. If computer has not been verified with a known-good hard drive, go to step 3; otherwise, go to step 7. Reinstall user's drive, go to step 2. Continue to use knowngood bootable hard drive to determine root cause. Go to step 4. MacBook (13-inch, Aluminum, Late 2008) Symptom Charts - Mass Storage 79