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Brother International DCP-8085DN Users Manual - English - Page 94

Error and maintenance messages - drum error

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Troubleshooting and routine maintenance Error and maintenance messages C As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below. You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Error Message Cause Action Access Error The device is removed from the USB direct interface while the data is processing. Press Stop/Exit. Reinsert the device and try to print with Direct Print. Cartridge Error The toner cartridge is not installed Pull out the drum unit, take out the toner properly. cartridge that is indicated on the LCD, and put it back into the drum unit again. Cooling Down The temperature of the drum unit Make sure that you can hear the fan in the Wait for a while or toner cartridge is too hot. The machine spinning and that the exhaust outlet machine will pause its current is not blocked by something. print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down, and If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes. Wait for a while. If the fan is not spinning, disconnect the machine from the power for several minutes, then reconnect it. C Cover is Open The front cover is not closed completely. Close the front cover of the machine. Cover is Open The fuser cover is not closed completely or paper was jammed in the back of the machine when you turned on the power. „ Close the fuser cover of the machine. „ Make sure paper is not jammed inside the back of the machine, and then close the fuser cover and press Start. Document Jam The document was not inserted or fed properly, or the document scanned from the ADF was too long. See Document jams on page 85 or Using the automatic document feeder (ADF) on page 20. Drum Error The corona wire on the drum unit Clean the corona wire on the drum unit. (See needs to be cleaned. Cleaning the corona wire on page 96.) The drum unit has reached the end of its life. Replace the drum unit. (See Replacing the drum unit on page 103.) Duplex Disabled The duplex tray is not installed properly. Remove the duplex tray and install it again. 81

Section	Page
USER’S GUIDE DCP-8080DN/DCP-8085DN	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® Three-Year Limited Warranty and Replacement Service (USA Only)	6
BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only)	9
Table of Contents	10
Section I: General	14
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing the Software User’s Guide and Network User’s Guide	16
Viewing documentation	16
Viewing documentation (Windows®)	16
How to find scanning instructions	17
Software User's Guide:	17
ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides:	17
Viewing documentation (Macintosh®)	17
How to find scanning instructions	18
Software User's Guide:	18
Presto! PageManager User's Guide:	18
Accessing Brother support (Windows®)	18
Control panel overview	19
Status LED indications	21
2 Loading paper and documents	23
Loading paper and print media	23
Loading paper in the standard paper tray	23
Printing on plain paper, thin paper, recycled paper or transparencies from the paper tray	23
Loading paper in the multi-purpose tray (MP tray)	25
Printing on thick paper, bond paper, envelopes, labels and transparencies	25
Unprintable area	26
Unprintable area for copies	26
Unprintable area when printing from a computer	26
Acceptable paper and other print media	27
Recommended paper and print media	27
Type and size of paper	28
Standard paper tray	28
Multi-purpose tray (MP tray)	28
Optional lower tray (LT-5300)	28
The name for the paper trays in the printer driver in this Guide are as follows:	28
Paper capacity of the paper trays	29
Recommended paper specifications	29
Handling and using special paper	30
Types of paper to avoid	30
Envelopes	31
Types of envelopes to avoid	31
Labels	32
Types of labels to avoid	32
Loading documents	33
Using the automatic document feeder (ADF)	33
Recommended environment	33
Using the scanner glass	34
3 General Setup	35
Paper settings	35
Paper Type	35
Paper Size	35
Tray Use in copy mode	36
Tray Use in print mode	36
Volume settings	37
Beeper volume	37
Automatic daylight savings time	37
Ecology features	37
Toner Save	37
Sleep Time	38
Turning off the scanner lamp	38
LCD Contrast	38
User Settings List	39
Network Configuration List	39
4 Security features	40
Secure Function Lock 2.0	40
Setting the password for the administrator	40
Changing the password for the administrator	41
Setting up public user mode	41
Setting up restricted users	42
Turning Secure Function Lock on/off	42
Switching Users	43
Section II: Copy	44
5 Making copies	45
How to copy	45
Entering copy mode	45
Making a single copy	45
Making multiple copies	45
Stop copying	45
Copy options (temporary settings)	46
Enlarging or reducing the image copied	46
Improving copy quality	47
Sorting copies using the ADF	47
Changing text copy resolution	47
Adjusting Contrast and Brightness	48
Contrast	48
Brightness	48
Making N in 1 copies (page layout)	49
If you are copying from the ADF:	49
If you are copying from the scanner glass:	49
Duplex (2-sided) copying	50
Duplex Copy (long edge flip)	50
Advanced Duplex Copy (short edge)	51
Tray selection	53
Out of memory message	53
Section III: Direct printing	54
6 Printing data from a USB Flash memory drive or a digital camera supporting mass storage	55
Supported file formats	55
Creating a PRN or PostScript® 3™ file for direct printing	55
Printing data directly from the USB Flash memory drive or a digital camera supporting mass storage	56
Understanding the error messages	58
Section IV: Software	60
7 Software and Network features	61
How to read the HTML User’s Guide	61
Windows®	61
Macintosh®	62
Section V: Appendixes	64
A Safety and legal	65
Choosing a location	65
To use the machine safely	67
Important safety instructions	70
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	72
Industry Canada Compliance Statement (Canada only)	72
Laser safety	73
FDA regulations	73
Disconnect device	74
LAN connection	74
International ENERGY STAR® Compliance Statement	74
Libtiff Copyright and License	75
Trademarks	76
B Options	77
Options	77
Optional paper tray (LT-5300)	78
Memory board	78
Installing extra memory	79
C Troubleshooting and routine maintenance	80
Troubleshooting	80
If you are having difficulty with your machine	80
Improving the print quality	87
Error and maintenance messages	94
Document jams	98
Document is jammed in the top of the ADF unit	98
Document is jammed under the document cover	98
Document is jammed at the output tray	98
Document is jammed in the duplex slot	99
Paper jams	99
Paper is jammed in the MP tray	100
Paper is jammed in Paper Tray 1 or Tray 2	101
Paper is jammed inside the machine	101
Paper is jammed inside the drum unit and toner cartridge assembly	102
Paper is jammed at the back of the machine	104
Paper is jammed in the duplex tray	105
Routine maintenance	105
Cleaning the outside of the machine	106
Cleaning the scanner	107
Cleaning the laser scanner window	108
Cleaning the corona wire	109
Cleaning the drum unit	111
Replacing the consumable items	113
Replacing a toner cartridge	114
Replacing the drum unit	116
Replacing periodic maintenance parts	119
Machine Information	119
Checking the Serial Number	119
Checking the Page Counters	119
Checking the remaining life of parts	120
Reset	120
How to reset	121
Packing and shipping the machine	121
D Menu and features	123
On-screen programming	123
Menu table	123
Memory storage	123
Menu keys	123
How to access the menu mode	124
Menu table	125
Entering text	135
E Specifications	137
General	137
Print media	139
Copy	141
Scan	142
Print	143
Interfaces	144
Direct Print feature	145
Computer requirements	146
Consumable items	148
Ethernet wired network	149
F Glossary	151
Index	152

Match case Limit results 1 per page

Troubleshooting and routine maintenance

Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be

replaced. If this happens, your machine identifies the error or required routine maintenance and

shows the appropriate message. The most common error and maintenance messages are shown

below.

You can correct most errors and perform routine maintenance by yourself. If you need more help,

the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/

Error Message

Cause

Action

Access Error

The device is removed from the

USB direct interface while the

data is processing.

Press

Stop/Exit

. Reinsert the device and try

to print with Direct Print.

Cartridge Error

The toner cartridge is not installed

properly.

Pull out the drum unit, take out the toner

cartridge that is indicated on the LCD, and

put it back into the drum unit again.

Cooling Down

Wait for a while

The temperature of the drum unit

or toner cartridge is too hot. The

machine will pause its current

print job and go into cooling down

mode. During the cooling down

mode, you will hear the cooling

fan running while the LCD shows

Cooling Down

, and

Wait for a while

Make sure that you can hear the fan in the

machine spinning and that the exhaust outlet

is not blocked by something.

If the fan is spinning, remove any obstacles

that surround the exhaust outlet, and then

leave the machine turned on but do not use

it for several minutes.

If the fan is not spinning, disconnect the

machine from the power for several minutes,

then reconnect it.

Cover is Open

The front cover is not closed

completely.

Close the front cover of the machine.

Cover is Open

The fuser cover is not closed

completely or paper was jammed

in the back of the machine when

you turned on the power.

Close the fuser cover of the machine.

Make sure paper is not jammed inside

the back of the machine, and then close

the fuser cover and press

Start

Document Jam

The document was not inserted

or fed properly, or the document

scanned from the ADF was too

long.

See

Document jams

page

85 or

Using the

automatic document feeder (ADF)

on page 20.

Drum Error

The corona wire on the drum unit

needs to be cleaned.

Clean the corona wire on the drum unit. (See

Cleaning the corona wire

on page 96.)

The drum unit has reached the

end of its life.

Replace the drum unit. (See

Replacing the

drum unit

on page 103.)

Duplex Disabled

The duplex tray is not installed

properly.

Remove the duplex tray and install it again.