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Brother International DCP-L5600DN Basic Users Guide - Page 56

A Troubleshooting, Identify the Problem

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A Troubleshooting Use this section to resolve problems you may encounter when using your Brother machine. Identify the Problem Even if there seems to be a problem with your machine, you can correct most problems yourself. First, check the following: • The machine's power cord is connected correctly and the machine's power is on. • All of the machine's orange protective parts have been removed. • (For network models) The access point (for wireless network), router, or hub is turned on and its link indicator is blinking. • Paper is inserted correctly in the paper tray. • The interface cables are securely connected to the machine and the computer. • Check the LCD or the machine's status in Brother Status Monitor on your computer. Find the Error Using the Status Monitor Find the Solution • A green icon indicates the normal stand-by condition. • A yellow icon indicates a warning. • A red icon indicates an error has occurred. • A gray icon indicates the machine is offline. • Double-click the icon in the task tray. • (Windows®) If you select the Load Status Monitor on Startup check box, the Status Monitor will launch automatically each time you start your computer. • Click the Troubleshooting button to access Brother's troubleshooting website. A Troubleshooting 43

Section	Page
Basic User's Guide DCP-L5500DN/DCP-L5600DN/DCP-L5650DN/MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW	1
Brother Numbers	3
FAQs (Frequently Asked Questions)	3
For Customer Service	3
Ordering Accessories and Supplies	4
Order Information	5
Notice - Disclaimer of Warranties (USA and Canada)	6
For the Latest Driver Updates	6
User's Guides and Where to Find Them	7
The Online User's Guide Helps You Get the Most Out of Your Machine	8
Questions or Problems? Take a Look at our FAQs, Solutions, and Videos Online.	9
Definitions of Notes	10
Compilation and Publication Notice	11
Important Note	11
Table of Contents	12
1 General Information	14
Control Panel Overview	14
Touchscreen LCD Overview	16
How to Navigate the Touchscreen LCD	18
Access Brother Utilities (Windows®)	19
Uninstall the Brother Software and Drivers (Windows®)	19
Initial Setup	20
Set the Date and Time	20
Adjust the Machine's Volume	20
2 Paper Handling	21
Load Paper	21
Load Paper in the Paper Tray	21
Load Paper in the Multi‑purpose Tray (MP Tray)	23
Change the Check Paper Size Setting	24
Change the Paper Size and Paper Type	25
Recommended Print Media	25
Using Special Paper	26
3 Print	27
Print from Your Computer	27
Print a Document (Macintosh)	27
Print a Document (Windows®)	27
Print on Both Sides of the Paper Automatically (Windows®)	27
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)	28
Print on Envelopes, Thick Paper or Labels	29
4 Copy	31
Copy a Document	31
Copy Settings	33
Copy Options	33
Copy Multiple Pages on Both Sides of the Paper	35
Copy a 2-sided Document Using the ADF	36
Copy a 2-sided Document Using the Scanner Glass	37
Copy an ID Card	37
5 Scan	39
Scan from Your Computer (Windows®)	39
Save Scanned Documents and Photos to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows®)	39
Scan Using the Scan Button on Your Brother Machine	40
Scan Using the Scan Button on the Machine	40
6 Fax	42
Before Faxing	42
Set Your Station ID	42
Set Telephone Line Compatibility for Interference and VoIP Systems	43
Receive Modes	43
Choose the Correct Receive Mode	45
Set the F/T Ring Time (Pseudo/Double-ring)	47
Set the Number of Rings Before the Machine Answers (Ring Delay)	47
Store Numbers	48
Store Address Book Numbers	48
Change or Delete Address Book Names or Numbers	48
Telephone Services and External Devices	50
Voice Mail	50
Distinctive Ring	50
Voice Over Internet Protocol (VoIP)	50
Connection of an External Telephone Answering Device (TAD)	50
External and Extension Telephones	51
Send and Receive a Fax Using Your Machine	52
Send a Fax	52
Fax Using Your Computer (PC-FAX)	54
Send Faxes from Your Computer	54
Receive Faxes on Your Computer (Windows® only)	54
A Troubleshooting	56
Identify the Problem	56
Error and Maintenance Messages	57
Fax and Telephone Problems	63
Troubleshooting for Other Fax Problems	64
Print or Scan Problems	66
Document and Paper Jams	68
Find the Jammed Document or Paper	68
Clear the Document Jam	68
Clear the Paper Jam	69
Paper is Jammed in the MP tray	70
Paper is Jammed in the Paper Tray	70
Paper is Jammed in the Back of the Machine	71
Paper is Jammed inside the Machine	72
Paper is Jammed in the 2-sided Tray	74
B Appendix	76
How to Enter Text on Your Brother Machine	76
Supplies	78