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Brother International MFC-9460CDN Users Manual - English - Page 154

Scanning difficulties, Software difficulties, Paper handling difficulties - driver download

UPC - 012502625117

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Troubleshooting Printing difficulties (continued) Difficulties The machine does not print on both sides of the paper even though the printer driver setting is Duplex. The machine is not printing or has stopped printing. The machine does not change to Direct Print mode when a USB flash memory drive is connected to the USB direct interface. Suggestions Check the paper size setting in the printer driver. You need to choose Letter, Legal or Folio [16 to 28 lb (60 to 105 g/m2)]. Press Job Cancel. As the machine cancels the job and clears it from the memory it may produce an incomplete printout. When the machine is in Deep Sleep mode, the machine does not wake up when a USB flash memory drive is connected to the USB direct interface. Press Direct to wake up the machine and light up the Direct key, and then press Direct again to view the Direct Print menu. Scanning difficulties Difficulties TWAIN errors appear while scanning. OCR does not work. Network scanning does not work. Cannot scan. Suggestions Make sure that the Brother TWAIN driver is chosen as the primary source. In PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN driver. Try increasing the scanning resolution. (Macintosh users) Make sure you have downloaded and installed Presto! PageManager from http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg See Network difficulties on page 118. Contact your administrator to check your Secure Function Lock Settings. Software difficulties Difficulties Cannot install software or print. Cannot perform '2 in 1' or '4 in 1' printing. The machine does not print from Adobe® Illustrator®. Suggestions Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. Check that the paper size setting in the application and in the printer driver are the same. Try to reduce the print resolution. (See Advanced tab in the Software User's Guide.) Paper handling difficulties B Difficulties The machine does not feed paper. The LCD shows No Paper or a Paper Jam message. Suggestions  If there is no paper, load a new stack of paper into the paper tray.  If there is paper in the paper tray, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray.  Reduce the amount of paper in the paper tray, and then try again.  Make sure that manual feed mode is not chosen in the printer driver.  Clean the paper pick-up roller. See Cleaning the paper pick-up rollers in Appendix A of the Advanced User's Guide.  If the LCD shows the Paper Jam message and you still have a problem, see Error and maintenance messages on page 92. 117

Section	Page
Top	1
Safety and Legal	2
Symbols and conventions used in the documentation	2
Compilation and Publication	3
Choosing a location	3
To use the product safely	5
Important safety instructions	12
Regulation	13
Standard telephone and FCC notices (MFC only)	13
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	14
Industry Canada Compliance Statement (Canada only)	15
EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) (MFC only)	15
Laser safety (For 110-120V Models Only)	16
FDA regulations (For 110-120V Models Only)	16
For use in the USA or Canada only	17
Disconnect device	17
LAN connection (Network models only)	17
International ENERGY STAR® Qualification Statement	17
Trademarks	18
Open Source Licensing Remarks	19
Copyright and License	19
Other Information	19
Legal limitations for copying (MFC only)	20
brother USA/CAN	21
BASIC USER’S GUIDE	22
Brother numbers	24
Register your product	24
FAQs (frequently asked questions)	24
For Customer Service	24
Ordering accessories and supplies	25
Notice - Disclaimer of Warranties (USA and Canada)	27
Compilation and Publication Notice	27
Brother® Color Laser One-Year On-Site Limited Warranty(USA only)	29
BROTHER LASER PRINTER / MULTIFUNCTION CENTER® / FAXON-SITE LIMITED WARRANTY (Canada Only)	30
User's Guides and where do I find it?	31
Table of Contents	32
1 General information	38
Using the documentation	38
Symbols and conventions used in the documentation	38
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	39
Viewing Documentation	39
How to find Scanning instructions	40
Accessing Brother Support (Windows®)	41
Accessing Brother Support (Macintosh)	42
Control panel overview	43
Data LED indications	46
2 Loading paper	47
Loading paper and print media	47
Loading paper in the standard paper tray	47
Printing on plain paper, thin paper or recycled paper from the standard paper tray	47
Loading paper in the multi-purpose tray (MP tray)	49
Printing on plain paper, bond paper, labels or glossy paper from the MP tray	49
Printing on envelopes and thick paper from the MP tray	51
Unscannable area	54
Unprintable area when printing from a computer	54
Paper settings	55
Paper Type	55
Paper Size	55
Tray Use in copy mode	56
Tray Use in fax mode	57
Tray Use in print mode	57
Acceptable paper and other print media	58
Recommended paper and print media	58
Type and size of paper	58
The name for the paper trays in the printer driver in this Guide are as follows:	58
Paper capacity of the paper trays	59
Recommended paper specifications	59
Handling and using special paper	60
Types of paper to avoid	60
Envelopes	61
Types of envelopes to avoid	61
Labels	62
Types of labels to avoid	62
3 Loading documents	63
How to load documents	63
Using the automatic document feeder (ADF)	63
Document Sizes Supported	63
How to load documents	63
Using the scanner glass	64
Document Sizes Supported	64
How to load documents	64
4 Sending a fax	65
How to send a fax	65
Faxing A4 size documents from the scanner glass	66
Color fax transmission	67
Canceling a fax in progress	67
Transmission verification report	67
5 Receiving a fax	69
Receive modes	69
Choose the correct Receive Mode	69
Using receive modes	71
Fax Only	71
Fax/Tel	71
Manual	71
External TAD	71
Receive Mode settings	72
Ring Delay	72
F/T Ring Time (Fax/Tel mode only)	72
Easy Receive	73
If Easy Receive is On:	73
If Easy Receive is Off:	73
6 Telephone services and external devices	74
Telephone line services	74
Voice Mail	74
Distinctive Ring	75
What does your telephone company’s ‘Distinctive Ring’ do?	75
What does Brother’s ‘distinctive ring’ do?	75
Do you have Voice Mail?	75
Before you choose the ring pattern to register	76
Registering the distinctive ring pattern Very important!	76
Turning off distinctive ring	77
Connecting an external TAD (telephone answering device)	77
Connections	78
Recording an outgoing message (OGM)	79
Multi-line connections (PBX)	79
External and extension telephones	79
Connecting an external or extension telephone	79
Using external and extension telephones	80
Using extension telephones	80
Using an external telephone (Connected to the EXT. jack of the machine)	80
If you answer a call and no one is on the line:	80
Using a non-Brother cordless external handset	80
Using Remote Codes	80
Fax Receive Code	80
Telephone Answer Code	80
Changing the Remote Codes	81
7 Dialing and storing numbers	82
How to dial	82
Manual dialing	82
One touch dialing	82
Speed dialing	82
Search	83
Fax redial	83
Storing numbers	84
Storing a pause	84
Storing One Touch Dial numbers	84
Storing Speed Dial numbers	85
Changing One Touch and Speed Dial numbers	85
Deleting One Touch and Speed Dial numbers	86
8 Making copies	88
How to copy	88
Stop copying	88
Copy settings	88
9 Printing data from a USB Flash memory drive or digital camera supporting mass storage	89
Creating a PRN or PostScript® 3™ file for direct printing	89
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage	90
10 How to print from a computer	92
Printing a document	92
11 How to scan to a computer	93
Scanning a document	93
Scanning using the scan key	93
Scanning using a scanner driver	94
A Routine maintenance	95
Replacing the consumable items	95
Replacing a Toner cartridge	99
Toner Low	99
Replace Toner	99
Replacing the toner cartridges	100
Cleaning the corona wires	105
Replacing the drum unit	109
Drum Error	109
Replace Drum	110
Drum Stop	110
Replacing the drum unit	110
Resetting the drum counter	116
Replacing the belt unit	116
Replace Belt	116
Resetting the belt unit counter	121
Replacing the waste toner box	122
WT Box End Soon	122
Replace WT Box	122
B Troubleshooting	129
Error and maintenance messages	129
Transferring your faxes or Fax Journal report	137
Transferring faxes to another fax machine	137
Transferring faxes to your PC	137
Transferring Fax Journal report to another fax machine	137
Document Jams and Paper Jams	138
Document is jammed in the top of the ADF unit	138
Document is jammed under the document cover	138
Removing small documents jammed in the ADF	139
Document is jammed at the output tray	139
Paper is jammed in the MP tray	140
Paper is jammed in paper tray 1 or tray 2	141
Paper is jammed at the back of the machine	142
Paper is jammed inside the machine	144
Paper is jammed underneath paper tray 1	148
If you are having difficulty with your machine	149
Setting Dial Tone detection	157
Telephone line interference	157
Improving the print quality	158
Machine Information	165
Checking the Serial Number	165
Reset functions	165
How to reset the machine	166
C Menu and features	167
On-screen programming	167
How to access the menu mode	167
Menu table	168
Entering text	192
D Specifications	194
General	194
Document Size	196
Print media	197
Fax	199
Copy	200
Scanner	201
Printer	202
Interfaces	203
Direct Print feature	204
Computer requirements	205
Consumable items	207
Network (LAN)	208
Index	209
brother USA/CAN	214
ADVANCED USER’S GUIDE	215
User's Guides and where do I find it?	216
Table of Contents	217
1 General Setup	221
Memory storage	221
Volume settings	221
Ring volume	221
Beeper volume	222
Speaker volume	222
Automatic daylight savings time	223
Ecology features	223
Toner Save	223
Sleep Mode	224
Deep Sleep mode	224
LCD Contrast	224
Dial Prefix	225
Setting up the prefix number	225
Changing the prefix number	225
Mode Timer	226
2 Security features	227
Secure Function Lock 2.0	227
Setting the password for the administrator	228
Changing the password for the administrator	228
Setting up the public user mode	229
Setting up restricted users	229
Turning Secure Function Lock on/off	230
Switching Users	230
Setting Lock	231
Setting up the password	232
Changing your Setting Lock password	232
Turning Setting Lock on/off	233
Restricting dialing	233
Dial pad restriction	233
One Touch restriction	234
Speed Dial restriction	234
3 Sending a fax	235
Additional sending options	235
Changing a 2-sided fax layout	235
Sending faxes using multiple settings	235
Contrast	236
Changing Fax Resolution	236
To change the Fax Resolution setting for the next fax	236
To change the default Fax Resolution setting	236
Additional sending operations	237
Sending a fax manually	237
Manual transmission	237
Sending a fax at the end of a conversation	238
Dual access (black & white only)	238
Broadcasting (black & white only)	239
Before you begin the broadcast	239
How to broadcast a fax	239
Canceling a Broadcast in progress	240
Real Time Transmission	240
Sending in real time for all faxes	240
Sending in real time for the next fax only	241
Overseas Mode	241
Delayed Fax (black & white only)	241
Delayed batch transmission (black & white only)	242
Checking and canceling waiting jobs	242
Electronic cover page (black & white only)	243
Composing your own comments	243
Send a cover page for the next fax	244
Send a cover page for all faxes	244
Using a printed cover page	244
Polling overview	245
Polled transmit (black & white only)	245
Setup for polled transmit	245
4 Receiving a fax	246
Remote Fax Options (black & white only)	246
Receiving faxes into memory when the paper tray is empty	246
Fax Forwarding	246
Paging	247
Fax Storage	247
PC-Fax Receive	248
Changing Remote Fax Options	249
Turning off Remote Fax Options	250
Remote retrieval	250
Setting a Remote Access Code	250
Using your Remote Access Code	251
Retrieving fax messages	251
Changing the Fax Forwarding number	252
Remote fax commands	253
Additional receiving operations	254
Printing a reduced incoming fax	254
Duplex (2-sided) printing for Fax mode	254
Setting the Fax Receive Stamp (black & white only)	255
Receiving a fax at the end of a conversation	255
Setting the Print Density	255
Printing a fax from the memory	255
Polling overview	256
Polling receive	256
Sequential polling	256
Stop polling	256
5 Dialing and storing numbers	257
Telephone line services	257
Tone or Pulse (Canada only)	257
For Fax/Tel mode only	257
Special line considerations	257
Roll over telephone lines	257
Two-line telephone system	257
Converting telephone wall outlets	257
Installing machine, external two-line TAD and two-line telephone	258
Additional dialing operations	259
Dialing access codes and credit card numbers	259
Additional ways to store numbers	259
Setting up Groups for Broadcasting	259
Changing Group numbers	260
Deleting Group numbers	261
6 Printing reports	262
Fax reports	262
Transmission verification report	262
Fax Journal	262
Reports	263
How to print a report	263
7 Making copies	264
Copy settings	264
Stop copying	264
Enlarging or reducing the image copied	264
Improving copy quality	265
Using the Options key	266
Sorting copies using the ADF	267
Adjusting Contrast, Color and Brightness	267
Contrast	267
Brightness	268
Color Adjust (Saturation)	268
Making N in 1 copies (page layout)	269
If you are copying from the ADF:	269
If you are copying from the scanner glass:	270
2 in 1 ID Copy	270
Tray selection	271
Duplex (2-sided) copying	271
Duplex Copy (long edge flip)	271
Advanced Duplex Copy (short edge flip)	273
A Routine maintenance	275
Cleaning and checking the machine	275
Cleaning the outside of the machine	275
Cleaning the scanner	276
Cleaning the laser scanner windows	277
Cleaning the corona wires	281
Cleaning the drum unit	285
Cleaning the paper pick-up rollers	291
Calibration	292
Auto Registration	293
Registration	293
Manual Registration	293
Frequency (Color Correction)	294
Checking the Page Counters	294
Checking the remaining life of parts	294
Replacing periodic maintenance parts	295
Packing and shipping the machine	296
B Options	304
Options	304
Optional paper tray (LT-300CL)	305
Memory board	305
SO-DIMM Types	305
Installing extra memory	306
C Glossary	308
Index	312

Match case Limit results 1 per page

Troubleshooting

117

The machine does not print on both

sides of the paper even though the

printer driver setting is Duplex.

Check the paper size setting in the printer driver. You need to choose Letter, Legal

or Folio [16 to 28 lb (60 to 105 g/m

)].

The machine is not printing or has

stopped printing.

Press

Job Cancel

As the machine cancels the job and clears it from the memory it may produce an

incomplete printout.

The machine does not change to

Direct Print mode when a USB

flash memory drive is connected to

the USB direct interface.

When the machine is in Deep Sleep mode, the machine does not wake up when

a USB flash memory drive is connected to the USB direct interface. Press

Direct

to wake up the machine and light up the Direct key, and then press

Direct

again

to view the Direct Print menu.

Scanning difficulties

Difficulties

Suggestions

TWAIN errors appear while

scanning.

Make sure that the Brother TWAIN driver is chosen as the primary source. In

PaperPort™ 12SE, click

File

Scan or Get Photo

and choose the Brother TWAIN

driver.

OCR does not work.

Try increasing the scanning resolution.

(Macintosh users)

Make sure you have downloaded and installed Presto! PageManager from

http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg

Network scanning does not work.

See

Network difficulties

on page 118.

Cannot scan.

Contact your administrator to check your Secure Function Lock Settings.

Software difficulties

Difficulties

Suggestions

Cannot install software or print.

Run the

Repair MFL-Pro Suite

program on the CD-ROM. This program will repair

and reinstall the software.

Cannot perform ‘2 in 1’ or ‘4 in 1’

printing.

Check that the paper size setting in the application and in the printer driver are the

same.

The machine does not print from

Adobe

Illustrator

Try to reduce the print resolution. (See

Advanced tab

in the

Software User's

Guide

Paper handling difficulties

Difficulties

Suggestions

The machine does not feed paper.

The LCD shows

No Paper

or a

Paper Jam message.



If there is no paper, load a new stack of paper into the paper tray.



If there is paper in the paper tray, make sure it is straight. If the paper is curled,

you should straighten it. Sometimes it is helpful to remove the paper, turn the

stack over and put it back into the paper tray.



Reduce the amount of paper in the paper tray, and then try again.



Make sure that manual feed mode is not chosen in the printer driver.



Clean the paper pick-up roller. See

Cleaning the paper pick-up rollers

Appendix A

of the

Advanced User's Guide



If the LCD shows the Paper Jam message and you still have a problem, see

Error and maintenance messages

on page 92.

Printing difficulties (continued)

Difficulties

Suggestions