Canon MX310 MX310 series Quick Start Guide - Page 102

Machine Does Not Switch Automatically between Voice and Fax Calls, Quality of Received Fax is Poor - scanning guide

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Page 102 highlights

Cause Action A paper size other than A4, Letter or Legal* is loaded. If a paper size other than A4, Letter or Legal* is loaded, incoming faxes are not printed and are stored in memory. Change the paper to A4, Letter or Legal* size, then press the OK button on the machine. The machine is not set to the appropriate receive mode. Check the receive mode setting, and change it to a mode suited to your connection if necessary. FAX ONLY MODE See "If You Want to Receive Only Faxes Automatically with the Machine, or Have a Dedicated Telephone Line for Fax Use Only:" on page 48. TEL PRIORITY MODE See "If You Are Using a Single Telephone Line for Faxes and Voice Calls and Use Voice Calls More Frequently:" on page 48. FAX PRIORITY MODE See "If You Are Using a Single Telephone Line for Faxes and Voice Calls and Want to Receive Faxes Automatically:" on page 49. DRPD See "If You Subscribe to a Distinctive Ring Pattern Detection (DRPD) Service with Your Telephone Company (US and Canada only):" on page 50. NETWORK SWITCH See "If You Want the Machine to Automatically Switch between Fax and Voice Calls by the Call Ring Patterns (Network Switch):" on page 50. * Legal may not be available depending on the country or region of purchase. „ Machine Does Not Switch Automatically between Voice and Fax Calls Cause Action The receive mode displayed on the bottom left of the LCD is FAXONLY. If the receive mode is set to FAX ONLY MODE, there will be no automatic switching between voice and fax calls. Set the receive mode to TEL PRIORITY MODE, FAX PRIORITY MODE, DRPD*1, or NETWORK SWITCH*2. If the receive mode is TEL PRIORITY MODE, connect an answering machine to the machine and check that a message plays back when the answering machine answers. *1 This setting is only available in US and Canada. *2 This setting may not be available depending on the country or region of purchase. „ Quality of Received Fax is Poor Cause ECM RX is set to OFF. The sender's original document or fax machine is dirty. ECM sending/receiving is not enabled although the line/connection is poor. Action Set ECM RX to ON. Refer to "ECM RX" in "FAX SETTINGS" of the User's Guide on-screen manual. The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and check whether the scanning area of his/her fax machine is not dirty. z On the machine, set ECM RX to ON. Refer to "ECM RX" in "FAX SETTINGS" of the User's Guide on-screen manual. z Contact the sender and check that his/her machine is set to enable ECM sending. z If the sender's or receiver's fax is not ECM-compatible, the fax will be sent/ received in the standard mode. z Reduce the reception start speed. Refer to "RX START SPEED" in "FAX SETTINGS" of the User's Guide on-screen manual. 98 Troubleshooting

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98
Troubleshooting
*
Legal may not be available depending on the country or region of purchase.
Machine Does Not Switch Automatically between Voice and Fax Calls
*1
This setting is only available in US and Canada.
*2
This setting may not be available depending on the country or region of purchase.
Quality of Received Fax is Poor
A paper size other than A4, Letter or
Legal* is loaded.
If a paper size other than A4, Letter or Legal* is loaded, incoming faxes are not
printed and are stored in memory. Change the paper to A4, Letter or Legal* size,
then press the
OK
button on the machine.
The machine is not set to the
appropriate receive mode.
Check the receive mode setting, and change it to a mode suited to your
connection if necessary.
FAX ONLY MODE
See “If You Want to Receive Only Faxes Automatically with the Machine, or
Have a Dedicated Telephone Line for Fax Use Only:” on page 48.
TEL PRIORITY MODE
See “If You Are Using a Single Telephone Line for Faxes and Voice Calls and
Use Voice Calls More Frequently:” on page 48.
FAX PRIORITY MODE
See “If You Are Using a Single Telephone Line for Faxes and Voice Calls and
Want to Receive Faxes Automatically:” on page 49.
DRPD
See “If You Subscribe to a Distinctive Ring Pattern Detection (DRPD) Service
with Your Telephone Company (US and Canada only):” on page 50.
NETWORK SWITCH
See “If You Want the Machine to Automatically Switch between Fax and Voice
Calls by the Call Ring Patterns (Network Switch):” on page 50.
Cause
Action
The receive mode displayed on the
bottom left of the LCD is
FAXONLY
.
If the receive mode is set to
FAX ONLY MODE
, there will be no automatic
switching between voice and fax calls. Set the receive mode to
TEL PRIORITY
MODE
,
FAX PRIORITY MODE
,
DRPD
*1
, or
NETWORK SWITCH
*2
.
If the receive mode is
TEL PRIORITY MODE
, connect an answering machine to
the machine and check that a message plays back when the answering
machine answers.
Cause
Action
ECM RX
is set to
OFF
.
Set
ECM RX
to
ON
. Refer to “ECM RX” in “FAX SETTINGS” of the
User’s Guide
on-screen manual.
The sender’s original document or fax
machine is dirty.
The image quality of the fax is mainly determined by the sender’s fax machine.
Contact the sender and check whether the scanning area of his/her fax machine
is not dirty.
ECM sending/receiving is not enabled
although the line/connection is poor.
On the machine, set
ECM RX
to
ON
. Refer to “ECM RX” in “FAX SETTINGS”
of the
User’s Guide
on-screen manual.
Contact the sender and check that his/her machine is set to enable ECM
sending.
If the sender’s or receiver’s fax is not ECM-compatible, the fax will be sent/
received in the standard mode.
Reduce the reception start speed. Refer to “RX START SPEED” in “FAX
SETTINGS” of the
User’s Guide
on-screen manual.
Cause
Action