Cisco 7206VXR Configuration Guide - Page 171

Troubleshooting the Network Processing Engine or Network Services Engine

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Chapter 5 Troubleshooting the Installation Troubleshooting the Processor Subsystem Troubleshooting the Network Processing Engine or Network Services Engine The procedures in this section assume that the I/O controller, network processing engine or network services engine, and router itself are in the original factory configuration, and that you have not made changes to your configuration file. Also see the troubleshooting chapter of the Network Processing Engine and Network Services Engine Installation and Configuration guide for the network services engine Parallel eXpress Forwarding (PXF) processor information. If the I/O controller ENABLED LED does not go on as expected, make sure the power to the router is turned off, reseat the network processing engine or network services engine in its slot, and restart the router. If the ENABLED LED remains off, the system detected a processor hardware failure. (This LED should be on in normal operation.) Contact a service representative for instructions. Troubleshooting the Port Adapter Jacket Card Check the following to help isolate a problem with the Port Adapter Jacket Card: • Is the PWR (power) LED on? If yes, the system is operational. - If no, check to be sure that power is turned on to the system. For a DC-powered system, check to make sure that power has not been turned off at the power source. Then check to be sure that the Port Adapter Jacket Card has not pulled away from the backplane. Power down the system, and reseat the Port Adapter Jacket Card. - If no, check to be sure that the Port Adapter Jacket Card is installed in a Cisco 7200 VXR router with an NPE-G1 installed. If not, remove the Port Adapter Jacket Card and install it in a Cisco 7200 VXR router with an NPE-G1. The Port Adapter Jacket Card does not work with any other network processing engine or network services engine. • Is the ENABLED LED on? If yes, the system is operational. - If no, check to be sure that the Port Adapter Jacket Card is installed in a Cisco 7200 VXR router with an NPE-G1 installed. If not, remove the Port Adapter Jacket Card and install it in a Cisco 7200 VXR router with an NPE-G1. The Port Adapter Jacket Card does not work with any other network processing engine or network services engine. - If no, suspect the Port Adapter Jacket Card is not properly seated. Power down the system, remove the Port Adapter Jacket Card, and reseat it. If the ENABLED LED remains off, contact a service representative for instructions. Troubleshooting the Port Adapters or Service Adapters Check the following to help isolate a problem with the port adapters or service adapters: • Are all adapter ENABLED LEDs on? If yes, the system is operational. • Are any adapter ENABLED LEDs off? OL-5013-09 Cisco 7200 VXR Installation and Configuration Guide 5-9

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5-9
Cisco 7200 VXR Installation and Configuration Guide
OL-5013-09
Chapter 5
Troubleshooting the Installation
Troubleshooting the Processor Subsystem
Troubleshooting the Network Processing Engine or Network Services Engine
The procedures in this section assume that the I/O controller, network processing engine or network
services engine, and router itself are in the original factory configuration, and that you have not made
changes to your configuration file. Also see the troubleshooting chapter of the
Network Processing
Engine and Network Services Engine Installation and Configuration
guide for the network services
engine Parallel eXpress Forwarding (PXF) processor information.
If the I/O controller ENABLED LED does not go on as expected, make sure the power to the router is
turned off, reseat the network processing engine or network services engine in its slot, and restart the
router.
If the ENABLED LED remains off, the system detected a processor hardware failure. (This LED should
be on in normal operation.) Contact a service representative for instructions.
Troubleshooting the Port Adapter Jacket Card
Check the following to help isolate a problem with the Port Adapter Jacket Card:
•
Is the PWR (power) LED on?
If yes, the system is operational.
–
If no, check to be sure that power is turned on to the system. For a DC-powered system, check
to make sure that power has not been turned off at the power source. Then check to be sure that
the Port Adapter Jacket Card has not pulled away from the backplane. Power down the system,
and reseat the Port Adapter Jacket Card.
–
If no, check to be sure that the Port Adapter Jacket Card is installed in a Cisco 7200 VXR router
with an NPE-G1 installed. If not, remove the Port Adapter Jacket Card and install it in a Cisco
7200 VXR router with an NPE-G1. The Port Adapter Jacket Card does not work with any other
network processing engine or network services engine.
•
Is the ENABLED LED on?
If yes, the system is operational.
–
If no, check to be sure that the Port Adapter Jacket Card is installed in a Cisco 7200 VXR router
with an NPE-G1 installed. If not, remove the Port Adapter Jacket Card and install it in a Cisco
7200 VXR router with an NPE-G1. The Port Adapter Jacket Card does not work with any other
network processing engine or network services engine.
–
If no, suspect the Port Adapter Jacket Card is not properly seated. Power down the system,
remove the Port Adapter Jacket Card, and reseat it. If the ENABLED LED remains off, contact
a service representative for instructions.
Troubleshooting the Port Adapters or Service Adapters
Check the following to help isolate a problem with the port adapters or service adapters:
•
Are
all
adapter ENABLED LEDs on?
If yes, the system is operational.
•
Are
any
adapter ENABLED LEDs off?