Cisco 7971G-GE Administration Guide - Page 109

Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Forced authorization codes (FAC) (SCCP phones only) Group call pickup Help system Hold/Resume Hold Reversion Hunt Group Immediate Divert Description Configuration Reference Controls the types of calls that certain users can place. For more information, refer to: • Cisco Unified Communications Manager System Guide, "Forced Authorization Codes (FAC)" chapter. • Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter. Allows a user to answer a call that is ringing on a For more information, refer to the Cisco directory number in another group. Unified Communications Manager Features and Services Guide, "Call Pickup" chapter. Provides a comprehensive set of topics that appear Requires no configuration. on the phone screen. Allows the user to move a connected call between an active state and a held state. • Requires no configuration, unless you want to use music on hold. See "Music on Hold" in this table for information. • See also: "Hold Reversion" in this table. Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user. Reverting calls are distinguished from incoming calls by a single ring (or beep, depending on the new call indicator setting for the line). This notification repeats at intervals if not resumed. For more information about configuring this feature, refer to Cisco Unified Communications Manager Features and Services Guide, "Hold Reversion" chapter. A call that triggers Hold Reversion also displays an animated icon in the call bubble and a brief message on the status line. You can configure call focus priority to favor incoming or reverting calls. Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls. When the first directory number in the hunt group is busy, the system hunts in a predetermined sequence for the next available directory number in the group and directs the call to that phone. For more information, refer to: • Cisco Unified Communications Manager Administration Guide, "Hunt Group Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter. Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system.When a call is diverted, the line becomes available to make or receive new calls. For more information, refer to: • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. • Cisco Unified Communications Manager Features and Services Guide, "Immediate Divert" chapter OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 5-9