Cisco 7971G-GE Administration Guide - Page 7
Monitoring the Cisco Unified IP Phone Remotely, Troubleshooting and Maintenance
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Contents 8 C H A P T E R 9 C H A P T E R OL-15299-01 Expansion Module(s) Screen 7-12 Call Statistics Screen 7-13 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-1 Disabling and Enabling Web Page Access 8-3 Device Information 8-3 Network Configuration 8-4 Network Statistics 8-8 Device Logs 8-10 Streaming Statistics 8-10 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-2 Identifying Error Messages 9-3 Checking Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing and Routing 9-3 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco CallManager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying Physical Connection 9-6 Identifying Intermittent Network Outages 9-6 Verifying DHCP Settings 9-7 Checking Static IP Address Settings 9-7 Verifying Voice VLAN Configuration 9-7 Verifying that the Phones Have Not Been Intentionally Reset 9-7 Eliminating DNS or Other Connectivity Errors 9-7 Checking Power Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-10 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 vii