Cisco 7971G-GE Administration Guide - Page 136
Message, Description, Possible Explanation and Action, Cisco Unified Communications Manager
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Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone To remove current status messages, press the Clear softkey. To exit the Status Messages screen, press the Exit softkey. Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series Message BootP server used CFG file not found CFG TFTP Size Error Checksum Error CTL Installed CTL update failed Description Possible Explanation and Action The phone obtained its IP address from a BootP None. This message is informational only. server rather than a DHCP server. The name-based and default configuration file was not found on the TFTP Server. The configuration file for a phone is created when the phone is added to the Cisco Unified Communications Manager database. If the phone has not been added to the Cisco Unified Communications Manager database, the TFTP server generates a CFG File Not Found response. • Phone is not registered with Cisco Unified Communications Manager. You must manually add the phone to Cisco Unified Communications Manager if you are not allowing phones to auto-register. See the "Adding Phones with Cisco Unified Communications Manager Administration" section on page 2-12 for details. • If you are using DHCP, verify that the DHCP server is pointing to the correct TFTP server. • If you are using static IP addresses, check configuration of the TFTP server. See the "Network Configuration Menu" section on page 4-5 for details on assigning a TFTP server. The configuration file is too large for file system Power cycle the phone. on the phone. Downloaded software file is corrupted. Obtain a new copy of the phone firmware and place it in the TFTP directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted. A certificate trust list (CTL) file is installed in the phone. None. This message is informational only. For more information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. The phone could not update its certificate trust list (CTL) file. Problem with the CTL file on the TFTP server. For more information, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 7-4 OL-15299-01