Cisco 7971G-GE Administration Guide - Page 174
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914
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General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 Chapter 9 Troubleshooting and Maintenance Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Loopback condition One-way audio Peer to peer image distribution fails. Cisco VT Advantage/ Unified Video Advantage (CVTA) Explanation A loopback condition can occur when the following conditions are met: • The SW Port Configuration option in the Network Configuration menu on the phone is set to 10 Half (10-BaseT/half duplex) • The phone receives power from an external power supply • The phone is powered down (the power supply is disconnected) In this case, the switch port on the phone can become disabled and the following message will appear in the switch console log: HALF_DUX_COLLISION_EXCEED_THRESHOLD To resolve this problem, re-enable the port from the switch. When at least one person in a call does not receive audio, IP connectivity between phones is not established. Check the configurations in routers and switches to ensure that IP connectivity is properly configures. If the peer to peer image distribution fails, the phone will default to using the TFTP server to download firmware. Access the log messages stored on the remote logging machine to help debug the peer to peer image distribution feature. Note These log messages are different than the log messages sent to the phone log. If you are having problems getting CVTA to work, make sure that the PC Port is enabled, and that CDP is enabled on the PC port. General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 Table 9-3 provides general troubleshooting information for the Cisco Unified IP Phone Expansion Module 7914. Table 9-3 Cisco Unified IP Phone Expansion Module 7914 Troubleshooting Problem Solution No display on the Cisco Unified Verify that all of the cable connections are correct. IP Phone Expansion Module 7914. Verify that you have power to the Cisco Unified IP Phone Expansion Module 7914. 9-12 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01