Cisco 7971G-GE Administration Guide - Page 138

Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Error update locale Failed File auth error File not found IP address released Description Possible Explanation and Action One or more localization files could not be found in the TFTP directory or were not valid. The locale was not changed. From Cisco Unified Operating System Administration, check that the following files are located within the subdirectories in TFTP File Management: • Located in subdirectory with same name as network locale: - tones.xml • Located in subdirectory with same name as user locale: - glyphs.xml - dictionary.xml - kate.xml The phone attempted an 802.1X transaction but Authentication typically fails because of one of authentication failed. the following: • No shared secret is configured in the phone or authentication server • The shared secret configured in the phone and the authentication server do not match • Phone has not been configured in the authentication server An error occurred when the phone tried to validate the signature of a signed file. This message includes the name of the file that failed. • The file is corrupted. If the file is a phone configuration file, delete the phone from the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. Then add the phone back to the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. • There is a problem with the CTL file and the key for the server from which files are obtained is bad. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. The phone cannot locate, on the TFTP server, From Cisco Unified Operating System the phone load file that is specified in the phone Administration, make sure that the phone load configuration file. file is listed in TFTP File Management. The phone has been configured to release its IP address. The phone remains idle until it is power cycled or you reset the DHCP address. See the "Network Configuration Menu" section on page 4-5 section for details. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 7-6 OL-15299-01