Cisco 7971G-GE Administration Guide - Page 139

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Load Auth Failed Load ID incorrect Load rejected HC Load Server is invalid No CTL installed No default router Description Possible Explanation and Action The phone could not load a configuration file. Check that: • A good version of the configuration file exists on the applicable server. • The phone load being downloaded has not been altered or renamed. • Phone load type is compatible; for example, you cannot place a DEV load configuration file on a REL-signed phone. Load ID of the software file is of the wrong type. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the load ID is entered correctly. The application that was downloaded is not compatible with the phone's hardware. Occurs if you were attempting to install a version of software on this phone that did not support hardware changes on this newer phone. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Re-enter the load displayed on the phone. See the "Firmware Versions Screen" section on page 7-11 to verify the phone setting. Indicates an invalid TFTP server IP address or name in the Load Server option. The Load Server setting is not valid. The Load Server specifies a TFTP server IP address or name from which the phone firmware can be retrieved for upgrades on the phones. Check the Load Server entry (from Cisco Unified Communications Manager Administration choose Device > Phone). A certificate trust list (CTL) file is not installed Occurs if security is not configured. If security is in the phone. configured, CTL file does not exist on the TFTP server. For more information, refer to Cisco Unified Communications Manager Security Guide. DHCP or static configuration did not specify a default router. • If the phone has a static IP address, verify that the default router has been configured. See the "Network Configuration Menu" section on page 4-5 section for details. • If you are using DHCP, the DHCP server has not provided a default router. Check the DHCP server configuration. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 7-7