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Power Save Configuration Menu, System &gt, Enterprise Parameters., Device > Phone.

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Device Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone Table 4-13 Media Configuration Menu Options (continued) Option Description To Change Enterprise Advertise G.722 Codec Enables/disables Cisco Unified IP Phones to advertise the G.722 codec to Cisco Unified Communications Manager. If enabled (default), and if each endpoint in the attempted call supports G.722 in its capabilities set, Cisco Unified Communications Manager will choose G.722 for the call. From Cisco Unified Communications Manager Administration and choose System > Enterprise Parameters. Note When a phone is registered with a Cisco Unified Communications Manager that does not support this setting, the default is "Disabled." Device Advertise G.722 Allows you to override the Enterprise Advertise From Cisco Unified Communications Manager Codec G.722 Codec on a per-phone basis. Administration and choose Device > Phone. The default is "Use System Default," which means the value configured for the Enterprise Advertise G.722 Codec parameter gets used. Power Save Configuration Menu The Power Save Configuration menu displays the settings that control when the LCD screen on a phone turns off to conserve power. Table 4-14 describes the options on this menu. For detailed information about configuring these settings, see the "Automatically Disabling the Cisco Unified IP Phone Touchscreen" section on page 6-7. Table 4-14 Power Save Configuration Menu Options Option Display On Time Display On Duration Display Idle Timeout Days Display Not Active Display On When Incoming Call Description To Change Time each day that the LCD screen turns on automatically (except on the days specified in the Days Display Not Active field). From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. Length of time that the LCD screen remains on From Cisco Unified Communications Manager after turning on at the time shown in the Display Administration, choose Device > Phone > On Time option. Phone Configuration. Length of time that the phone is idle before the From Cisco Unified Communications Manager display turns off. Applies only when the display Administration, choose Device > Phone > was off as scheduled and was turned on by an Phone Configuration. end-user (by pressing a button on the phone, touching the touchscreen, or lifting the handset). Days that the display does not turn on automatically at the time specified in the Display On Time option. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. Indicates whether the LCD screen automatically From Cisco Unified Communications Manager illuminates when a call is received. Administration, choose Device > Phone > Phone Configuration. 4-22 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01

Section	Page
Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)	1
Contents	3
Preface	11
An Overview of the Cisco Unified IP Phone	15
Understanding the Cisco Unified IP Phone 7970 Series	15
What Networking Protocols Are Used?	17
What Features are Supported on the Cisco Unified IP Phone 7970 Series?	21
Feature Overview	21
Configuring Telephony Features	22
Configuring Network Parameters Using the Cisco Unified IP Phone	22
Providing Users with Feature Information	22
Understanding Security Features for Cisco Unified IP Phones	22
Overview of Supported Security Features	24
Understanding Security Profiles	26
Identifying Authenticated, Encrypted, and Protected Phone Calls	27
Establishing and Identifying Secure Conference Calls	28
Establishing and Identifying Protected Calls	28
Call Security Interactions and Restrictions	29
Supporting 802.1X Authentication on Cisco Unified IP Phones	30
Overview	30
Required Network Components	30
Best Practices-Requirements and Recommendations	31
Security Restrictions	31
Overview of Configuring and Installing Cisco Unified IP Phones	32
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager	32
Checklist for Configuring the Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager	33
Installing Cisco Unified IP Phones	35
Checklist for Installing the Cisco Unified IP Phone 7970 Series	35
Preparing to Install the Cisco Unified IP Phone on Your Network	39
Understanding Interactions with Other Cisco Unified IP Communications Products	40
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager	40
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	41
Providing Power to the Phone	41
Power Guidelines	42
Phone Power Consumption and Display Brightness	43
Power Outage	43
Obtaining Additional Information about Power	44
Understanding Phone Configuration Files	44
Understanding the Phone Startup Process	45
Adding Phones to the Cisco Unified Communications Manager Database	47
Adding Phones with Auto-Registration	48
Adding Phones with Auto-Registration and TAPS	49
Adding Phones with Cisco Unified Communications Manager Administration	50
Adding Phones with BAT	50
Using Cisco Unified IP Phones with Different Protocols	50
Converting a New Phone from SCCP to SIP	51
Converting an In-Use Phone from SCCP to SIP	51
Converting an In-Use Phone from SIP to SCCP	51
Deploying a Phone in an SCCP and SIP Environment	52
Determining the MAC Address of a Cisco Unified IP Phone	52
Setting Up the Cisco Unified IP Phone	53
Before You Begin	53
Network Requirements	53
Cisco Unified Communications Manager Configuration	54
Understanding the Cisco Unified IP Phone 7970 Series Components	54
Network and Access Ports	54
Handset	55
Speakerphone	55
Headset	55
Audio Quality Subjective to the User	56
Connecting a Headset	56
Disabling a Headset	56
Using External Devices	56
Installing the Cisco Unified IP Phone	57
Attaching the Cisco Unified IP Phone Expansion Module 7914	59
Adjusting the Placement of the Cisco Unified IP Phone	60
Adjusting Cisco Unified IP Phone Footstand and Phone Height	60
Securing the Phone with a Cable Lock	60
Mounting the Phone to the Wall	61
Verifying the Phone Startup Process	62
Configuring Startup Network Settings	63
Configuring Security on the Cisco Unified IP Phone	64
Configuring Settings on the Cisco Unified IP Phone	67
Configuration Menus on the Cisco Unified IP Phone 7970 Series	67
Displaying a Configuration Menu	68
Unlocking and Locking Options	69
Editing Values	69
Overview of Options Configurable from a Phone	70
Network Configuration Menu	71
Device Configuration Menu	76
Unified CM Configuration	77
SIP Configuration Menu (SIP Phones Only)	78
SIP General Configuration Menu	79
Line Settings Menu (SIP Phones Only)	80
Call Preferences Menu (SIP Phones Only)	80
HTTP Configuration Menu	81
Locale Configuration Menu	82
NTP Configuration Menu (SIP Phones Only)	83
UI Configuration Menu	83
Media Configuration Menu	85
Power Save Configuration Menu	88
Ethernet Configuration Menu	89
Security Configuration Menu	89
QoS Configuration Menu	91
Network Configuration	91
Security Configuration Menu	95
CTL File Menu	96
Trust List Menu	97
802.1X Authentication and Status	97
Configuring Features, Templates, Services, and Users	101
Telephony Features Available for the Phone	101
Configuring Corporate and Personal Directories	116
Configuring Corporate Directories	117
Configuring Personal Directory	117
Modifying Phone Button Templates	117
Modifying a Phone Button Template for Personal Address Book or Fast Dials	118
Configuring Softkey Templates	119
Setting Up Services	120
Adding Users to Cisco Unified Communications Manager	120
Managing the User Options Web Pages	121
Giving Users Access to the User Options Web Pages	121
Specifying Options that Appear on the User Options Web Pages	121
Customizing the Cisco Unified IP Phone	123
Customizing and Modifying Configuration Files	123
Creating Custom Phone Rings	124
Ringlist.xml File Format Requirements	124
PCM File Requirements for Custom Ring Types	125
Configuring a Custom Phone Ring	125
Creating Custom Background Images	125
List.xml File Format Requirements	126
PNG File Requirements for Custom Background Images	127
Configuring a Custom Background Image	127
Configuring Wideband Codec	128
Configuring the Idle Display	129
Automatically Disabling the Cisco Unified IP Phone Touchscreen	129
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone	133
Model Information Screen	134
Status Menu	135
Status Messages Screen	135
Network Statistics Screen	141
Firmware Versions Screen	143
Expansion Module(s) Screen	144
Call Statistics Screen	145
Monitoring the Cisco Unified IP Phone Remotely	149
Accessing the Web Page for a Phone	149
Disabling and Enabling Web Page Access	151
Device Information	151
Network Configuration	152
Network Statistics	156
Device Logs	158
Streaming Statistics	158
Troubleshooting and Maintenance	163
Resolving Startup Problems	163
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	164
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager	164
Identifying Error Messages	165
Checking Network Connectivity	165
Verifying TFTP Server Settings	165
Verifying IP Addressing and Routing	165
Verifying DNS Settings	166
Verifying Cisco Unified Communications Manager Settings	166
Cisco CallManager and TFTP Services Are Not Running	166
Creating a New Configuration File	167
Registering the Phone with Cisco Unified Communications Manager	167
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	168
Cisco Unified IP Phone Resets Unexpectedly	168
Verifying Physical Connection	168
Identifying Intermittent Network Outages	168
Verifying DHCP Settings	169
Checking Static IP Address Settings	169
Verifying Voice VLAN Configuration	169
Verifying that the Phones Have Not Been Intentionally Reset	169
Eliminating DNS or Other Connectivity Errors	169
Checking Power Connection	170
Troubleshooting Cisco Unified IP Phone Security	170
General Troubleshooting Tips	172
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914	174
Resetting or Restoring the Cisco Unified IP Phone	175
Performing a Basic Reset	175
Performing a Factory Reset	176
Using the Quality Report Tool	176
Monitoring the Voice Quality of Calls	177
Using Voice Quality Metrics	177
Troubleshooting Tips	178
Where to Go for More Troubleshooting Information	179
Cleaning the Cisco Unified IP Phone	179
Providing Information to Users Via a Website	181
How Users Obtain Support for the Cisco Unified IP Phone	181
Giving Users Access to the User Options Web Pages	181
How Users Access the Online Help System on the Phone	182
How Users Get Copies of Cisco Unified IP Phone Manuals	182
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)	182
How Users Subscribe to Services and Configure Phone Features	183
How Users Access a Voice-Messaging System	183
How Users Configure Personal Directory Entries	184
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	184
Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series	187
Supporting International Users	193
Adding Language Overlays to Phone Buttons	193
Installing the Cisco Unified Communications Manager Locale Installer	193
Support for International Call Logging	194
Technical Specifications	195
Physical and Operating Environment Specifications	195
Cable Specifications	196
Network and Access Port Pinouts	196
Basic Phone Administration Steps	199
Example User Information for these Procedures	199
Adding a User to Cisco Unified Communications Manager	200
Adding a User From an External LDAP Directory	200
Adding a User Directly to Cisco Unified Communications Manager	200
Configuring the Phone	201
Performing Final End User Configuration Steps	205

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4-22

Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0

OL-15299-01

Chapter 4

Configuring Settings on the Cisco Unified IP Phone

Device Configuration Menu

Power Save Configuration Menu

The Power Save Configuration menu displays the settings that control when the LCD screen on a phone

turns off to conserve power.

Table 4-14

describes the options on this menu.

For detailed information about configuring these settings, see the

“Automatically Disabling the Cisco

Unified IP Phone Touchscreen” section on page 6-7

Enterprise Advertise

G.722 Codec

Enables/disables Cisco Unified IP Phones to

advertise the G.722 codec to Cisco Unified

Communications Manager. If enabled (default),

and if each endpoint in the attempted call supports

G.722 in its capabilities set, Cisco Unified

Communications Manager will choose G.722

for the call.

Note

When a phone is registered with a Cisco

Unified Communications Manager that

does not support this setting, the default

is “Disabled.”

From Cisco Unified Communications Manager

Administration and choose

System >

Enterprise Parameters.

Device Advertise G.722

Codec

Allows you to override the Enterprise Advertise

G.722 Codec on a per-phone basis.

The default is “Use System Default,” which

means the value configured for the Enterprise

Advertise G.722 Codec parameter gets used.

From Cisco Unified Communications Manager

Administration and choose

Device > Phone.

Table 4-13

Media Configuration Menu Options (continued)

Option

Description

To Change

Table 4-14

Power Save Configuration Menu Options

Option

Description

To Change

Display On Time

Time each day that the LCD screen turns on

automatically (except on the days specified in

the Days Display Not Active field).

From Cisco Unified Communications Manager

Administration, choose

Device > Phone >

Phone Configuration

Display On Duration

Length of time that the LCD screen remains on

after turning on at the time shown in the Display

On Time option.

From Cisco Unified Communications Manager

Administration, choose

Device > Phone >

Phone Configuration

Display Idle Timeout

Length of time that the phone is idle before the

display turns off. Applies only when the display

was off as scheduled and was turned on by an

end-user (by pressing a button on the phone,

touching the touchscreen, or lifting the handset).

From Cisco Unified Communications Manager

Administration, choose

Device > Phone >

Phone Configuration

Days Display Not

Active

Days that the display does not turn on

automatically at the time specified in the

Display On Time option.

From Cisco Unified Communications Manager

Administration, choose

Device > Phone >

Phone Configuration

Display On When

Incoming Call

Indicates whether the LCD screen automatically

illuminates when a call is received.

From Cisco Unified Communications Manager

Administration, choose

Device > Phone >

Phone Configuration