Cisco 7971G-GE Administration Guide - Page 179
Where to Go for More Troubleshooting Information, Cleaning the Cisco Unified IP Phone
UPC - 746320966588
View all Cisco 7971G-GE manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 179 highlights
Chapter 9 Troubleshooting and Maintenance Where to Go for More Troubleshooting Information Table 9-5 Changes to Voice Quality Metrics Metric Change Condition Conceal Ratio and Conceal Seconds increase significantly • Network impairment from packet loss or high jitter. Conceal Ratio is near or at zero, • Noise or distortion in the audio channel such as echo or audio but the voice quality is poor. levels. • Tandem calls that undergo multiple encode/decode such as calls to a mobile network or calling card network. • Acoustic problems coming from a speakerphone, handsfree mobile phone or wireless headset. Check packet transmit (TxCnt) and packet receive (RxCnt) counters to verify that voice packets are flowing. Note Voice quality metrics do not account for noise or distortion, only frame loss. Where to Go for More Troubleshooting Information If you have additional questions about troubleshooting the Cisco Unified IP Phones, several Cisco.com web sites can provide you with more tips. Choose from the sites available for your access level. • Cisco Unified IP Phone Troubleshooting Resources: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_ support_series_home.html • Cisco Products and Services (Technical Support and Documentation): http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_ category_home.html Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use a soft, dry cloth to wipe the phone and the touchscreen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures. Disable the touchscreen before cleaning it so that you will not inadvertently choose a feature from the pressure of the cleaning cloth. To disable the touchscreen so that it will not respond to touch, press the Display button for more than one second. The phone displays Touchscreen Disabled and the Display button flashes green. After one minute, the touchscreen automatically re-enables itself. To re-enable the touchscreen before that, press the flashing Display button for more than one second. The phone displays Touchscreen Enabled. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 9-17