Cisco 7971G-GE Administration Guide - Page 137

ettings > Security Configuration > 802.1X, Authentication, Table 7-2

Page 137 highlights

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message DHCP timeout Disabled DNS timeout DNS unknown host Duplicate IP Description Possible Explanation and Action DHCP server did not respond. • Network is busy-The errors should resolve themselves when the network load reduces. • No network connectivity between the DHCP server and the phone-Verify the network connections. • DHCP server is down-Check configuration of DHCP server. • Errors persist-Consider assigning a static IP address. See the "Network Configuration Menu" section on page 4-5 for details on assigning a static IP address. 802.1X Authentication is disabled on the phone. You can enable 802.1X authentication using the Settings > Security Configuration > 802.1X Authentication option on the phone. For more information, see the "802.1X Authentication and Status" section on page 4-31. DNS server did not respond. • Network is busy-The errors should resolve themselves when the network load reduces. • No network connectivity between the DNS server and the phone-Verify the network connections. • DNS server is down-Check configuration of DNS server. DNS could not resolve the name of the TFTP server or Cisco Unified Communications Manager. • Verify that the host names of the TFTP server or Cisco Unified Communications Manager are configured properly in DNS. • Consider using IP addresses rather than host names. Another device is using the IP address assigned to the phone. • If the phone has a static IP address, verify that you have not assigned a duplicate IP address. See the "Network Configuration Menu" section on page 4-5 section for details. • If you are using DHCP, check the DHCP server configuration. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 7-5

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7-5
Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0
OL-15299-01
Chapter 7
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
DHCP timeout
DHCP server did not respond.
Network is busy—The errors should
resolve themselves when the network load
reduces.
No network connectivity between the
DHCP server and the phone—Verify the
network connections.
DHCP server is down—Check
configuration of DHCP server.
Errors persist—Consider assigning a static
IP address. See the
“Network
Configuration Menu” section on page 4-5
for details on assigning a static IP address.
Disabled
802.1X Authentication is disabled on the phone.
You can enable 802.1X authentication using the
S
ettings > Security Configuration > 802.1X
Authentication
option on the phone. For more
information, see the
“802.1X Authentication
and Status” section on page 4-31
.
DNS timeout
DNS server did not respond.
Network is busy—The errors should
resolve themselves when the network load
reduces.
No network connectivity between the DNS
server and the phone—Verify the network
connections.
DNS server is down—Check configuration
of DNS server.
DNS unknown host
DNS could not resolve the name of the TFTP
server or Cisco Unified Communications
Manager.
Verify that the host names of the TFTP
server or Cisco Unified Communications
Manager are configured properly in DNS.
Consider using IP addresses rather than
host names.
Duplicate IP
Another device is using the IP address assigned
to the phone.
If the phone has a static IP address, verify
that you have not assigned a duplicate IP
address. See the
“Network Configuration
Menu” section on page 4-5
section for
details.
If you are using DHCP, check the DHCP
server configuration.
Table 7-2
Status Messages on the Cisco Unified IP Phone 7970 Series (continued)
Message
Description
Possible Explanation and Action