Cisco 7971G-GE Administration Guide - Page 175

Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Table 9-3 Cisco Unified IP Phone Expansion Module 7914 Troubleshooting (continued) Problem Lighted buttons on the first Cisco Unified IP Phone Expansion Module 7914 are all red. Lighted buttons on the second Cisco Unified IP Phone Expansion Module 7914 are all amber. Solution Verify that the Cisco Unified IP Phone Expansion Module 7914 is configured in Cisco Unified Communications Manager. Verify that the Cisco Unified IP Phone Expansion Module 7914 is configured in Cisco Unified Communications Manager. Resetting or Restoring the Cisco Unified IP Phone There are two methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-13 • Performing a Factory Reset, page 9-14 Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings. Table 9-4 describes the ways to perform a basic reset. You can reset a phone with any of these operations any time after the phone has started up. Choose the operation that is appropriate for your situation. Table 9-4 Basic Reset Methods Operation Restart phone Erase softkey Performing Explanation From the Main screen, press Settings to display the Settings menu, then press **#**. Note This factory reset sequence also works from any other screen that does not accept user input. Resets any user and network configuration changes that you have made but that the phone has not written to its flash memory to previously saved settings, then restarts the phone. From the Settings menu, unlock phone options (see the "Unlocking and Locking Options" section on page 4-3). Then press the Erase softkey. Resets user and network configuration settings to their default values, deletes the CTL file from the phone, and restarts the phone. From the Network Configuration menu, unlock phone options (see the "Unlocking and Locking Options" section on page 4-3). The press the Erase softkey. Resets network configuration settings to their default values and resets the phone. (This method causes DHCP reconfigure the IP address of the phone.) From the Security Configuration menu, unlock phone options (see the "Unlocking and Locking Options" section on page 4-3). Then press the Erase softkey. Deletes the CTL file from the phone and restarts the phone. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 9-13