Cisco 877W Hardware Installation Guide - Page 77

Troubleshooting, Before You Call Your Cisco Reseller

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Troubleshooting CH A P T E R 6 This chapter describes problems that could occur with the router hardware, possible causes of the problems, and steps for solving the problems. This chapter contains the following sections: • Before You Call Your Cisco Reseller, page 6-1 • Problems During First Startup, page 6-2 • Problems After the Router Is Running, page 6-3 For more information on problems that could occur with the software, see the Cisco 850 Series and Cisco 870 Series Access Routers Software Configuration Guide. Before You Call Your Cisco Reseller Some of the solutions in this chapter instruct you to contact your Cisco reseller. Before you contact your reseller, have the following information ready: Type of Information Router model and serial number (on the back panel) Maintenance agreement or warranty information Date you received the router Brief description of the problem Your Information Brief description of the steps you have taken to resolve the problem OL-5331-01 Cisco 850 Series and Cisco 870 Series Access Routers Hardware Installation Guide 6-1

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CHAPTER
6-1
Cisco 850 Series and Cisco 870 Series Access Routers Hardware Installation Guide
OL-5331-01
6
Troubleshooting
This chapter describes problems that could occur with the router hardware, possible causes of the
problems, and steps for solving the problems. This chapter contains the following sections:
•
Before You Call Your Cisco Reseller, page 6-1
•
Problems During First Startup, page 6-2
•
Problems After the Router Is Running, page 6-3
For more information on problems that could occur with the software, see the
Cisco 850 Series and
Cisco 870 Series Access Routers Software Configuration Guide
.
Before You Call Your Cisco Reseller
Some of the solutions in this chapter instruct you to contact your Cisco reseller. Before you contact your
reseller, have the following information ready:
Type of Information
Your Information
Router model and serial number (on the back
panel)
Maintenance agreement or warranty information
Date you received the router
Brief description of the problem
Brief description of the steps you have taken to
resolve the problem