Cisco SPA962-NA Administration Guide

Cisco SPA962-NA Manual

Cisco SPA962-NA manual content summary:

  • Cisco SPA962-NA | Administration Guide - Page 1
    Linksys 900 Series IP Phone Administrator Guide Document Version 3.0 Corporate Headquarters Linksys 121 Theory Drive Irvine, CA 92617 USA http://www.linksys.com Tel: 949 823-1200 800 546-5797 Fax: 949 823-1100
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    900 Series IP Phone Administrator Guide Copyright ©2007 Cisco Systems, Inc. All rights reserved.Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Other brands
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    Linksys 900 Series IP Phones 1-1 Overview 1-1 SPA900 Series Features 1-2 SPA901 Features 1-4 SPA92x, SPA94x, and SPA962 Features 1-4 Ensuring Voice Quality 1-4 Feature Descriptions 1-6 SIP Proxy Redundancy 1-6 Supported Codecs 1-6 Other Features 1-7 Technology Background 1-10 Session Initiation
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    URL 2-13 Reboot URL 2-14 Provisioning 2-14 Provisioning Capabilities 2-14 Configuration Profile 2-14 Using the Interactive Voice Response Interface 2-15 Using the IVR Menu 2-15 IVR Options 2-16 Entering a Password through the IVR 2-18 3 C H A P T E R Managing Linksys 900 Series IP Phones 3-1 Using
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    Localization 3-5 Changing the Display Background (SPA962) 3-7 Call Appearances and Extensions 3-8 Line Key LEDs 3-9 Using Call Features 3-10 Selecting the Audio I/O Device and Line 3-11 Making Calls 3-11 Answering and Ending Calls 3-12 Hold and Resume 3-12 Call Waiting 3-12 Speed Dialing 3-13 Three
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    3-24 Dial Plans 3-24 System Administration 3-24 Reboot and Restart 3-25 Factory Reset 3-25 Password Protection 3-25 Managing the Time/Date 3-25 Daylight Saving Time 3-25 Using Star Codes to Activate/Deactivate Services 3-26 Disabling Services 3-28 Error and Log Reporting 3-29 Troubleshooting FAQ
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    4-13 14 Factory Reset 4-13 15 Set Password 4-14 16 Set LCD Contrast 4-14 17 CallPark Status 4-14 18 Language (SPA922, 942, and 962) 4-14 SPA900 Series Phone Field Reference 4-1 Info Tab 4-2 System Information 4-2 Contents Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide vii
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    Key 1/2/3/4/5/6 4-33 Miscellaneous Line Key Settings 4-34 Line Key LED Pattern 4-34 Supplementary Services 4-35 Ring Tone 4-36 Auto Input Gain (dB) 4-37 Background Picture (SPA 962) 4-37 Ext 1/2/3/4/5/6 Tab 4-38 General 4-38 Linksys 900 Series IP Phone Administrator Guide viii Document Version 3.0
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    Information 4-44 Audio Configuration 4-46 Dial Plan 4-47 User 4-49 Call Forward 4-49 Speed Dial 4-50 Supplementary Services 4-50 Audio Volume 4-51 Phone GUI Menu Color Settings (SPA962) 4-51 Acronyms Glossary Contents Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide ix
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    Contents Linksys 900 Series IP Phone Administrator Guide x Document Version 3.0
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    . • SPA901-One line, small, affordable, no display. • SPA921-One-line business phone. • SPA922-One-line business phone with Power over Ethernet (PoE) support and an extra Ethernet port for connecting another device to the LAN. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide xi
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    SPA962) do not come with an external power adapter. The PA100 power supply must be ordered separately if you are not using a PoE switch. How This Document is Organized This document is divided into the following chapters and appendices. Chapter Chapter 1, "Introducing Linksys 900 Series IP Phones
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    IP Phones Administrator Guide • Linksys Voice over IP Product Guide: SIP CPE for Massive Scale Deployment • SPA 2.0 Analog Telephone Adapter Administrator Guide Technical Support If you are an end user of LVS products and need technical support, contact the reseller or Internet telephony service
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    Technical Support Preface Linksys 900 Series IP Phone Administrator Guide xiv Document Version 3.0
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    (PoE) support Six lines, hi-res color display Note PoE units (SPA922, SPA942, and SPA962) do not come with an external power adapter. The PA100 power supply must be ordered separately if you are not using a PoE switch. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 1-1
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    in addition to two ports for connecting analog telephone devices. Figure 1-1 Linksys SPA900 Series IP Phones in a VoIP Network PSTN Up to 4 FXO lines Local voicemail SPA901, 921, 922, 941, 942, 962 FXS1 Fax/Analog Phones SPA400 SIP-PSTN gateway Switch ISP SPA9000 IP PBX FXS2 Internet ITSP
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    Intelligent Daylight Savings Support • Call Duration and Start Time Stored in Call Logs • Ten-User Downloadable Ring Tones - Ring Tone Generator Free from www.linksys.com • Speed Dialing • Automatic Redial • Configurable Dial/Numbering Plan Support - per Line • Intercom ** • Group Paging ** • DNS
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    Line, Name, and Number • Menu-Driven User Interface • Digits Dialed with Number Auto-Completion • Caller ID Name and Number and Outbound Caller ID Blocking • On-Hook Dialing • Redial from Call Logs • Personal Directory with Auto-dial (100 entries) • On Hook Default Audio Configuration (Speakerphone
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    an IP network. A reasonable delay figure should be about 50-100 ms. End-to-end delay larger than 300 ms is unacceptable to most callers. SPA900 Series IP phones support end-to-end delays well within acceptable thresholds. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 1-5
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    end device/gateway codec name. SPA900 Series IP phones allow the network administrator to individually name the various codecs that are supported such that the correct codec successfully negotiates with the far-end equipment. Linksys 900 Series IP Phone Administrator Guide 1-6 Document Version 3.0
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    , or Line 1 or Line 2 can initiate a three-way conference with both call legs using G.723.1. When no static payload value is assigned per RFC 1890, SPA900 Series IP phones can support dynamic payloads for G.726. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 1-7
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    size proactively adjusts or adapts in size, depending on changing network conditions. SPA900 Series IP phones have a Network Jitter Level control setting for each line of service. The jitter level decides how aggressively SPA900 Series IP phones try to shrink the jitter buffer over time to achieve
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    . SPA900 Series IP phones have three configurable interdigit timers: • Initial timeout (T)-Handset off hook; no digit pressed yet. • Long timeout (L)-One or more digits pressed, more digits needed to reach a valid number (as per the dial plan). • Short timeout (S)-Current dialed number is valid
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    Protocol Linksys 900 Series IP phones are implemented using open standards, such as Session Initiation Protocol (SIP), allowing interoperation with all ITSPs supporting SIP. Figure 1-2 illustrates a SIP request for connection to another subscriber in the network. The requestor is called the user
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    1 Introducing Linksys 900 Series IP Phones Technology Background • SIP ports-By default, UDP port 5060 and 5061 • RTP ports-16384 to 16482 If security is not a concern in your environment, you can consider disabling SPI, if this function exists on your firewall. Network Address Translation
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    of NAT your router uses, complete the following steps: Step 1 Enable debugging on the 900 Series phone: 1. Make sure you do not have firewall running on your PC that could block the syslog port (by default this is 514). 1-12 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
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    by sending keep-alive packets. Because the mapping is alive only for a short period, the 900 Series phone system continues to send periodic keep-alive packets through the mapping to extend its validity as necessary. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 1-13
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    Series IP phones: • IVR Quick Guide • SPA Provisioning Guide The following documentation describes how to use other Linksys Voice System products: • SPA9000 Administrator Guide • LVS CTI Integration Guide • LVS Integration with ITSP Hosted Voicemail Guide • Linksys Voice over IP Product Guide: SIP
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    IP phone is supplied or sponsored by an Internet telephone service provider (ITSP), certain network and service settings may be preconfigured. Depending on the configuration policy, access by an end user to specific configuration settings may be restricted or blocked. Linksys 900 Series IP Phones
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    RJ-45 • 5-volt DC Universal (100-240 Volt) Switching Power Adaptor Figure 2-1 SPA901 The following tables describe the status indicators and controls on the front of the device and the ports on the back panel of the device. Linksys 900 Series IP Phone Administrator Guide 2-2 Document Version 3.0
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    a call, or setup a three-way conference call. Press the redial the last number called. Port Phone jack Ethernet port Power Function Connect to the handset. Connect to the SPA9000 through a local switch. Connect to the 5-volt power supply. SPA92x, SPA94x, and SPA962 Hardware Features The SPA921
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    status and configuration options. Enters numeric digits for initiating a call or for entering configuration information. Scrolls between display and configuration options in the LCD display. Selects options on the LCD display Linksys 900 Series IP Phone Administrator Guide 2-4 Document Version
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    (see Figure 2-3). The SPA100 power supply must be ordered separately if you are not using a PoE switch. Figure 2-3 SPA922 SPA941 The SPA941 provides two lines by default and is upgradeable to four lines (see Figure 2-4). Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 2-5
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    . Port Phone jack Ethernet ports Power Function Connects to the handset. Connects to the SPA9000 through a local switch. The SPA942 has two ports. Use the other port to connect to a PC or other LAN device. Connects to the 5-volt power supply. Linksys 900 Series IP Phone Administrator Guide
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    SPA962 The SPA962 has a 320 x 240 true color, four-inch, LCD, provides up to six telephone extensions, and supports PoE (see Figure 2-6). The PA100 power supply must be ordered separately if you are not using a PoE switch. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide
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    . Connects to the SPA9000 through a local switch. Use the second port to connect to a PC or other LAN device. Connects to the 5-volt power supply. Reserved for future functionality and not for use as a telephone line port. Linksys 900 Series IP Phone Administrator Guide 2-8 Document Version 3.0
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    can be reliably supported with adequate bandwidth available for file downloads. Linksys recommends using the 900 Series phone with QoS-capable networking equipment that can prioritize the VoIP application traffic. QoS features are available on many Linksys data networking switches and routers. A QoS
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    source, push the power cord into the power supply, and plug the power supply into the phone base unit. Use only the power supply that came with the phone. SPA922, SPA942 and SPA962 can be configured without external power, if connecting to an IEEE powered Ethernet switch. See Linksys.com for details
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    . Use only the adapter supplied for the specific phone. • The phone executes a boot-up sequence when the power source is connected. • During this sequence, the display first shows LINKSYS® or a customized message and then "Initializing Network." • All of the lights on the phone flash. • After the
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    Series phone support two levels of administration privileges: Administrator and User. Both privileges can be password protected. Note By default, there are no passwords assigned for either the Administrator account or the User account. 2-12 Linksys 900 Series IP Phone Administrator Guide Document
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    web page indicates otherwise. The syntax of the Upgrade URL is as follows: • http://spa-ip-addr/admin/upgrade?[protocol://][server-name[:port]][/firmware-pathname] Both HTTP and TFTP are supported for the upgrade operation. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 2-13
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    section includes the following topics: • Provisioning Capabilities, page 2-15 • Configuration Profile, page 2-15 For detailed information about provisioning the 900 Series phone, refer to the Linksys SPA Provisioning Guide. 2-14 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
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    controlled by configuring the desired firmware image URL into the 900 Series phone via a remote profile resync. For further information about remote provisioning refer to the LVS SPA Provisioning Guide. Configuration Profile The 900 Series phone configuration profile can be either an XML file or
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    hear "Linksys configuration menu." Note You cannot access the IVR from a phone that is currently connected to a call. Step 3 Step 4 Refer to Table 2-2 to identify the option required. Enter the required option followed by the # (pound) key. 2-16 Linksys 900 Series IP Phone Administrator Guide
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    port. Enter IP address using numbers on the telephone key pad. Use the * (star) key when entering a decimal point. DHCP must be "Disabled," otherwise you hear, "Invalid Option," if you try to set this value. Requires password Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide
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    168*169*8089. Enter a * between the IP address and the Port fields. Requires password Enter 1 to enable Enter 0 to disable Requires password None After you hear "Option Successful," hang up. Unit reboots automatically. 2-18 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
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    ." Hang up. Unit reboots and all configuration parameters are reset to factory default values. Note The items marked with "Requires Password" require a password only if the Administrator password is set. Entering a Password through the IVR To input the password using the phone keypad, the following
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    is hung up, and if necessary, the 900 Series phone automatically reboots. 2. After one minute of inactivity, the unit times out. The user needs to re-enter the configuration menu from the beginning by pressing * * * *. 2-20 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
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    Series IP phones and includes the following sections: • Using the LCD Display, page 3-1 • Localization, page 3-6 • Changing the Display Background (SPA962), page 3-8 • Call Appearances and Extensions, page 3-9 • Line Key LEDs, page 3-10 • Using Call Features, page 3-11 • Configuring a Dial Plan
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    menu options for operating, configuring and monitoring the IP phone. For information about each of these options, refer to Chapter 4, "LCD Command Reference Guide." Figure 3-1 illustrates the main controls on the LCD display. Figure 3-1 SPA900 Series LCD Controls Line status keys Menu continuation
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    Chapter 3 Managing Linksys 900 Series IP Phones Figure 3-2 Telephone Keypad Using the LCD Display Voicemail Call hold Menu (Setup) Microphone mute Headset Volume control Speaker Numeric keypad To use the shortcut to an option, press the Menu (Setup) button and type the number assigned to the
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    to highlight an entry in the personal directory and press paste to place a copied entry play Plays ring tones. save Saves changes. select Chooses an item to change or view. y/n Toggles between yes and no settings. Linksys 900 Series IP Phone Administrator Guide 3-4 Document Version 3.0
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    3 Managing Linksys 900 Series IP Phones Using the LCD Display Entering and Saving Settings The 900 Series phone GUI lets the user enter alphanumeric and numeric inputs. The following data types may be entered into the phone: • Numeric string, such as a phone number when dialing • Alphanumeric
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    required changes have been made to the settings so that they are saved into the configuration at the same time. These exceptions are: • Preferences • Call Forward • Network • Speed Dialing Localization This section applies to the following SPA900 Series IP Phones: • SPA922 • SPA942 • SPA962 This
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    modified from the administration web server, on the Regional settings tab, as shown in Figure 3-3. Figure 3-3 Dictionary Server Configuration Parameters During startup, the phone checks the selected/preferred language and downloads the dictionary from the TFTP/HFTP provisioning server indicated in
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    SPA962. Click the Phone tab and scroll down to the Background Picture section at the bottom of the page (see Figure 3-4). Figure 3-4 Background Picture Parameters Step 4 Select Downloaded from the Current Background Picture pull-down selection list. Linksys 900 Series IP Phone Administrator Guide
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    the user to be dialed out from this Line • Calling: Waiting for the called party to respond • Proceeding (a.k.a. Progressing): Called party station is ringing • Ringing (a.k.a. Alerting): Incoming call, station is ringing Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 3-9
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    line key position starting at 1. The line key LED color and blinking pattern are fully programmable. The line key LED can be in one of four conditions: • Red (r) • Green (g) • Amber (a) • Off (o). The 900 Series phone call 3-10 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
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    , page 3-17 • Caller and Called Name Matching, page 3-17 • Dialing Assistance, page 3-18 • Supplementary Services, page 3-18 • Call Logs, page 3-18 • Audio Volume Adjustment, page 3-20 • Managing Ring Tones, page 3-20 Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 3-11
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    : • Enters the target number digits one by one • Enters the speed dial assignment of the target number • Selects an entry from a directory, and presses the dial soft key • Presses a dedicated key, such as the Voice Mail key 3-12 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
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    the line key to quickly blink red. (Note that the Voice Mail Waiting Indicator also blinks red whenever there is an incoming call.) The phone does not ring. However, to alert the user, the call waiting tone is played into Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 3-13
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    is answered, the other three call appearances go into the Call Waiting state. Speed Dialing The 900 Series phone has eight programmable speed dial numbers. These use the administration web server User tab, or the LCD on phones that provide an LCD display. To use the LCD to configure speed dialing
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    phone prompts the user to enter the phone number of the transfer target. Enter the number to complete the blind transfer. If the user phone has more than one call on-hold on, the last call placed on hold is the one transferred. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide
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    is switched on, by pressing the MUTE key. To un-mute, press the MUTE key again. If no audio device is on, pressing the Mute key has no effect. When switching from the speaker phone to the handset, the phone is automatically un-muted. 3-16 Linksys 900 Series IP Phone Administrator Guide Document
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    Series phone tries to find the caller phone number in the personal directory. If a match is found and the name field is present in the matched entry, it replaces the current caller ID name and is shown on the call screen as the Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide
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    must be configured for that extension. The enabling and disabling of these services applies to calls on all configured extensions on the 900 Series phone Call Logs There are three call logs maintained for each VoIP interface: 3-18 Linksys 900 Series IP Phone Administrator Guide Document Version
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    Steps 1. Press Menu. 2. Select Call History. 3. Select the log you want to view. 1. Highlight the entry. 2. Press del. 1. Highlight the entry. 2. Press edit. 3. Press save to save the changes, or cancel to abort the change. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 3-19
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    characteristics of each ring tone is configurable using a Ring Tone script. In a Ring Tone script, the user can assign a name for the ring tone, and specify two components: • Waveform-1, 2, 3, or 4 • Cadence-1, 2, 3, or 8 3-20 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
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    . To convert a file for use as a ringtone, use the Upload Ringtone utility available from the Linksys website: http://www.sipura.com/Documents/ringtone.zip Figure 3-5 illustrates the user interface provided by this utility. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 3-21
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    Configuring a Dial Plan Figure 3-5 Upload Ringtone Utility Chapter 3 Managing Linksys 900 Series IP Phones For input, you can use any .wav file less than eight seconds. Configuring a Dial Plan The 900 Series phone allows each line to be configured with a distinct dial plan. The dial plan specifies
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    Linksys 900 Series IP Phones Configuring a Dial Plan • An explicit "send" (user presses the # key)-The digit sequence is accepted and transmitted as dialed if incomplete, or transformed as according to the dial plan so on. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 3-23
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    seconds. This syntax allows for the implementation of Hot-Line and Warm-Line services. To achieve this, one sequence in the plan must start with a pause, with a 0 delay for a Hot Line, and a non-zero delay for a Warm Line. 3-24 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
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    Chapter 3 Managing Linksys 900 Series IP Phones Configuring a Dial Plan Implicit Sequences The 900 Series phone implicitly appends the vertical code sequences entered in the administration web server Regional parameter settings to the end of the dial plan for both Line 1 and Line 2. Likewise, if <
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    Default Dial_Plan[n] for Each Line n (*xx | [3469]11 | 0 | 00 | [2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011x. ) The Dial_Plan parameters contain the actual dial plan scripts for each line n, where n is a number from 1 to 4. 3-26 Linksys 900 Series IP Phone Administrator Guide Document
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    the phone GUI or from the web page. However, this value is overridden by the NTP time or SIP Message Date whenever they are presented to the phone. Manual setup requires the user to enter the time in 24 hour format only. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 3-27
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    HH/mm)> offset values are not applied to the manual time/date setup. Daylight Saving Time The 900 Series phone supports auto adjustment for daylight saving time. To enable this feature, the administrator must configure the parameter on the Regional tab. This parameter is
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    Linksys 900 Series IP Phones System Administration start=4/-1/5;end=9/-1/4;save=1 (Egypt) The following example configures daylight savings time for New Zealand, starting at midnight on the first Sunday of October and ending at midnight on the third Sunday of March. start=10/1/7;3/22/7;save
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    . Disabling Services Services handled locally by the phone can be disabled by the administrator in one or two ways: • Directly disabling the service in the configurable profile, • Emptying out the *code associated with the service. 3-30 Linksys 900 Series IP Phone Administrator Guide Document
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    Managing Linksys 900 Series IP Phones System Administration Services phone configuration profile. Note that if a service is enabled, but the corresponding *code is emptied, the service can still be enabled/disabled by the end- user from the phone LCD or the administration web server. If a service
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    @linksys.com When you contact the VoIP network administrator or service provider, have the model, serial number, and telephone number ready for technical support. The serial number is printed on the bottom of the phone. Q. Why do the line status lights on my SPA900 Series occasionally flash red
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    , 9, 2. 7. Contact the network administrator or service provider. Be prepared to provide the call log information, the voice quality issue type, the current IP address and registration status (Registered, Not Registered). Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 3-33
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    Troubleshooting FAQ Chapter 3 Managing Linksys 900 Series IP Phones 3-34 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
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    4-13 • 12 Reboot, page 4-14 • 13 Restart, page 4-14 • 14 Factory Reset, page 4-15 • 15 Set Password, page 4-15 • 16 Set LCD Contrast, page 4-15 • 17 CallPark Status, page 4-15 • 18 Language (SPA922, 942, and 962), page 4-16 Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 4-1
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    has been saved, the phone displays the directory with the name and number. Note Be sure to press the save button after entering information. Otherwise, the information is not saved and will not appear in the directory. Linksys 900 Series IP Phone Administrator Guide 4-2 Document Version
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    , along with the telephone number, the date, and the time of the call. To dial an entry, scroll through the list to highlight the number and press the dial soft key. To return to the Menu option, press the cancel soft key. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 4-3
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    This option allows you to set the preferences on the phone including the following: • 5.1 Block Caller ID • 5.2 Block Anonymous callers • 5.3 Do Not Disturb • 5.4 Secure Call • 5.5 Dial Assistance • 5.6 Preferred Audio Device Linksys 900 Series IP Phone Administrator Guide 4-4 Document Version 3.0
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    then press edit. This option is on the second Preference screen; scroll past the first three preferences. Enable or disable the option by pressing the y/n soft key and press ok. The display returns to the Preferences Menu. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 4-5
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    a telephone number is not entered followed by ok. 6.2 CFWD Busy Number Shortcut: Menu, 6, 2, edit, phone_number, ok This option forwards calls to another number when the phone is busy. Linksys 900 Series IP Phone Administrator Guide 4-6 Document Version 3.0
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    the delChr soft key. 8 Voice Mail Shortcut: Menu, 8, voicemail_number, save To set the number to call voicemail, press Menu and then press 8, or scroll down until the selection is highlighted and press the select soft key. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 4-7
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    Current IP Address Shortcut: Menu, 9, 2 save To view the current IP address, press 2 on the Network menu, or scroll down until Current IP Address is highlighted and press the select soft key. The Current IP Address is set in one of the following ways: Linksys 900 Series IP Phone Administrator Guide
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    Reference Guide • Receive the address from a DHCP server by enabling DHCP (Option 9.1) • Manually set the address using the Non DHCP IP Address option (Option 9.8) 9 Network 9.3 Host Name Shortcut: Menu, 9, 3 save The Host Name is set by the administrator. The user cannot change the setting
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    NTP server used by the phone, press 13 from the Network menu, or scroll down and highlight Non DHCP DNS 1 and press the select soft key. Then press the edit soft key. After entering the IP address of the server, press ok. 4-10 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
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    on the bottom of the phone. 10.3 Software Version Shortcut: Menu, 10, 3, select To view the software version, press 3 from the Product Info menu or scroll down to highlight Software Version and press the select soft key. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 4-11
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    select To view the phone status, press the Menu button and then 11 or scroll down to Status and press the select soft key. The display provides the time and date, Up time, Transmitted packets (TX) and Received Packets (RX). 4-12 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
  • Cisco SPA962-NA | Administration Guide - Page 95
    shows two options: ok or cancel. Select ok to change the settings of the phone to the factory default settings. This option is only displayed for 5 seconds. After 5 seconds, the display is returned to the Menu option. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 4-13
  • Cisco SPA962-NA | Administration Guide - Page 96
    phone from the user menu. To change the language, the user performs the following steps: 1. Press the Menu button. 2. Select Language (option 18). 3. Select Edit to change language. 4. Select Option to change the language. 5. Select OK and Save. 4-14 Linksys 900 Series IP Phone Administrator Guide
  • Cisco SPA962-NA | Administration Guide - Page 97
    German, • Dutch • Italian • French • Portuguese • Danish • Swedish • Czech • Slovak For information about configuring the languages available to the user through the LCD menu, refer to the"Localization" section on page 3-6. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 4-15
  • Cisco SPA962-NA | Administration Guide - Page 98
    18 Language (SPA922, 942, and 962) Chapter 4 LCD Command Reference Guide 4-16 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
  • Cisco SPA962-NA | Administration Guide - Page 99
    section describes the fields for the following headings on the Info tab: • System Information, page 5-1 • Product Information, page 5-2 • Phone Status, page 5-2 Note The fields on this tab are read-only and cannot be edited. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-1
  • Cisco SPA962-NA | Administration Guide - Page 100
    RC unit that is ready for provisioning. If the unit has already retrieved its customized profile, this field displays the name of the company that provisioned the unit. Indicates any additional licenses that you have installed in the 900 Series phone. Linksys 900 Series IP Phone Administrator Guide
  • Cisco SPA962-NA | Administration Guide - Page 101
    :00. Total time elapsed since the last reboot of the system; for example, 25 days phone has registered with the SIP proxy or not. Last date and time the line was registered. Number of seconds before the next registration renewal. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide
  • Cisco SPA962-NA | Administration Guide - Page 102
    for receiver jitter. Number of milliseconds for delay. Number of packets lost. Number of invalid packets received. The port mapped for Real Time Protocol traffic for Call 1/2. The media loopback status of the phone. Linksys 900 Series IP Phone Administrator Guide 5-4 Document Version 3.0
  • Cisco SPA962-NA | Administration Guide - Page 103
    tone (and from where) or if it is idle. Information about the user downloaded ring tone 1: name, size, and time-stamp of the tone. Information about the user downloaded ring tone 2: name, size, and time-stamp of the tone. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-5
  • Cisco SPA962-NA | Administration Guide - Page 104
    is no password. Password for the user. The default is no password. Internet Connection Type Field Connection Type Description Select the type of connection used by the phone. The selections are DHCP, PPPoE, or Static IP. The default is DHCP. Linksys 900 Series IP Phone Administrator Guide
  • Cisco SPA962-NA | Administration Guide - Page 105
    supplied DNS servers if DHCP is enabled; when DHCP is disabled, this is the secondary DNS server. The default is 0.0.0.0. Specifies the method for selecting the DNS server. The options are Manual, Manual/DHCP, and DHCP/Manual. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide
  • Cisco SPA962-NA | Administration Guide - Page 106
    phone is connected uses VLAN tagging. Enter the VLAN tag for the VLAN to which the 900 Series IP phone is assigned. This should be the same VLAN to which the SPA9000 is assigned. Enables or disables Cisco Discovery Protocol (CDP. The default is Yes. Linksys 900 Series IP Phone Administrator Guide
  • Cisco SPA962-NA | Administration Guide - Page 107
    message to signal a DTMF event. The default is application/dtmf-relay. Lets you remove the last registration before registering a new one if the value is different. Select yes or no from the drop-down menu. The default is no. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-9
  • Cisco SPA962-NA | Administration Guide - Page 108
    the lowest TCP port number that can be used for SIP sessions. Specifies the highest TCP port number that can be used for SIP sessions. Enables or disables the Computer Telephone Interface feature provided by some servers. 5-10 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
  • Cisco SPA962-NA | Administration Guide - Page 109
    , the minimum value is used. The default is 1. Maximum registration expiration time allowed from the proxy in the Min-Expires header. If the value is larger than this setting, the maximum value is used. The default is 7200. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-11
  • Cisco SPA962-NA | Administration Guide - Page 110
    is returned, the SIT1 tone is played. Reorder or Busy Tone is played by default for all unsuccessful response status code for SIT 1 RSC through SIT 4 RSC. SIP response status code to INVITE on which to play the SIT2 Tone. 5-12 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
  • Cisco SPA962-NA | Administration Guide - Page 111
    of successive ICMP errors allowed when transmitting RTP packets to the peer before the 900 Series phone terminates the call. If value is set to 0, the 900 Series phone ignores the limit on ICMP errors. The default is 0. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-13
  • Cisco SPA962-NA | Administration Guide - Page 112
    user blocks caller ID), and TOOL is set to the Vendor/Hardware-platform-software-version (such as Linksys/900 Series phone-1.0.31(b)). The NTP timestamp used in the SR is a snapshot of the 900 Series phone The default is no. 5-14 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
  • Cisco SPA962-NA | Administration Guide - Page 113
    Series phone identifies the codec by the configured codec default is telephone-event. G711u Codec Name G.711u codec name used in SDP. The default is PCMU. G711a Codec Name G.711a codec name used in SDP. The default is PCMA. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide
  • Cisco SPA962-NA | Administration Guide - Page 114
    tell when the mirror has switched from sending self-generated RTP packets to sending loopback packets. The default value is 113. The actual , G723}. The default is G711u. G.723 codec name used in SDP. The default is G723. 5-16 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
  • Cisco SPA962-NA | Administration Guide - Page 115
    request source port instead of the VIA sent-by port. Select yes or no from the drop-down menu. The default is no. Enables the use of STUN to discover NAT mapping. Select yes or no from the drop-down menu. The default is no. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-17
  • Cisco SPA962-NA | Administration Guide - Page 116
    external RTP port range. The default is 0. Interval between NAT-mapping keep alive messages. The default is 15. Linksys Key System Parameters Field Linksys Key System Multicast Address Force LAN Codec Description Enable or disable the Linksys Key System on the IP phone. The default is yes. The
  • Cisco SPA962-NA | Administration Guide - Page 117
    the cradle. Off Hook Warning Tone is played when Reorder Tone times out. The default is 480@10,620@0;10(.125/.125/1+2). Played during an outbound call when the far end is ringing. The default is 440@-19,480@-19;*(2/4/1+2). Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-19
  • Cisco SPA962-NA | Administration Guide - Page 118
    default is 397@-19,507@-19;15(0/2/0,.2/.1/1,.1/2.1/2). Specifies the tone transmitted when the paging feature is enabled. 600@-16;.3(.05/0.05/1) Played when a feature is implemented. (Not in PAP2T) The default is 350@-16;*(.1/.1/1). 5-20 Linksys 900 Series IP Phone Administrator Guide Document
  • Cisco SPA962-NA | Administration Guide - Page 119
    distinctive ring 6. The default is 60(.4/.2,.3/.2,.8/4). Cadence script for distinctive ring 7. The default is 60(.4/.2,.3/.2,.8/4). Cadence script for distinctive ring 8. The default is 60(.4/.2,.3/.2,.8/4). Regional Tab Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-21
  • Cisco SPA962-NA | Administration Guide - Page 120
    appended to the dial-plan. There is no need to include them in dial-plan, although no harm is done if they are included. Field Call Return Code Description This code calls the last caller. The default is *69. 5-22 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
  • Cisco SPA962-NA | Administration Guide - Page 121
    code. The default is *63. Cancels call forwarding of the last inbound or outbound calls. The default is *83. Blocks the last inbound call. The default is *60. Cancels blocking of the last inbound call. The default is *80. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-23
  • Cisco SPA962-NA | Administration Guide - Page 122
    . The default is *87. DND Act Code Enables the do not disturb feature. The default is *78. DND Deact Code Disables the do not disturb feature. The default is *79. CID Act Code Enables caller ID generation. The default is *65. 5-24 Linksys 900 Series IP Phone Administrator Guide Document
  • Cisco SPA962-NA | Administration Guide - Page 123
    call. The default is *36. Call UnPark Code The star code used for picking up a call from the call park. The default is *39. Group Call Pickup Code The star code used for picking up a group call. The default is *37. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-25
  • Cisco SPA962-NA | Administration Guide - Page 124
    call park. The *codes should not conflict with any of the other vertical service codes internally processed by the 900 Series phone. You can empty the corresponding *code that you do not want to 900 Series phone to process. 5-26 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
  • Cisco SPA962-NA | Administration Guide - Page 125
    to the dial-plan. So no need to include them in dial-plan (although no harm to do so either). Field Prefer G711u Code Description Makes this codec the preferred codec for the associated call. The default is *017110. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-27
  • Cisco SPA962-NA | Administration Guide - Page 126
    associated call. The default is *0272640. Makes this codec the preferred codec for the associated call. The default is *01729. Makes this codec the only codec that can be used for the associated call. The default is *02729. 5-28 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
  • Cisco SPA962-NA | Administration Guide - Page 127
    from GMT to use for the local system time. Sets the electrical impedance of the FXS port. Choices are 600, 900, 600+2.16uF, 900+2.16uF, 270+750||150nF, 220+850||120nF, 220+820||115nF, or 200+600||100nF. The default is 600. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-29
  • Cisco SPA962-NA | Administration Guide - Page 128
    date to start or end daylight saving is exactly the date given Port Output Gain>. The default is -3. Local DTMF playback level in dBm, up to one decimal place. The default is -16.0. Local DTMF playback duration in milliseconds. The default is .1. 5-30 Linksys 900 Series IP Phone Administrator Guide
  • Cisco SPA962-NA | Administration Guide - Page 129
    ) is as follows: The default is blank and the maximum number of characters is 512. The following is an example: Spanish Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-31
  • Cisco SPA962-NA | Administration Guide - Page 130
    supports bell 202 and v.23 standards for caller ID generation. Select the FSK standard you want to use, bell 202 or v.23. The default is bell 202. Select the method you want to use, Default or Sweden default. (Not in PAP2T) The default is Default. 5-32 Linksys 900 Series IP Phone Administrator
  • Cisco SPA962-NA | Administration Guide - Page 131
    A short label shown on the LCD display for Line key 1/2/3/4. Yes indicates that Line Key 1/2/3/4 is a shared call appearance. Otherwise this call appearance is not shared (in other words it is private). The default is no. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-33
  • Cisco SPA962-NA | Administration Guide - Page 132
    not shared. Leaving this entry blank indicates the default value of c=r;p=d. LED pattern during the Local Ringing state, when the call appearance is ringing. Leaving this entry blank indicates the default value of c=r;p=f. 5-34 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
  • Cisco SPA962-NA | Administration Guide - Page 133
    service DND (Do Not Disturb) Serv Enable/disable do-not-disturb service Block ANC (Anonymous Call) Serv Enable/disable block-anonymous-call service Call Back Serv Enable/disable call-back (a.k.a. repeating dialing) service Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide
  • Cisco SPA962-NA | Administration Guide - Page 134
    Ring 7. The default isn=Simple-3;w=2;c=3. Ring tone script for Ring 8. The default isn=Simple-4;w=2;c=4. Ring tone script for Ring 9. The default isn=Simple-5;w=2;c=5. Ring tone script for Ring 10. The default isn=THx;w=4;c=7. 5-36 Linksys 900 Series IP Phone Administrator Guide Document Version
  • Cisco SPA962-NA | Administration Guide - Page 135
    .com/images/962back.bmp The background image should be 320X240 pixels and must be in .BMP format. Current Background Picture Select Default to use the default image; select Downloaded to use a customized background image. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-37
  • Cisco SPA962-NA | Administration Guide - Page 136
    that call appearance. The choices are shared or private. The default is shared. The user identified assigned to the shared line appearance. The subscription time with the SIP proxy (SPA9000). The default is 3600 seconds. 5-38 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
  • Cisco SPA962-NA | Administration Guide - Page 137
    at which the jitter buffer size is adjusted to reach the minimum. Select the appropriate setting: low, medium, high, very high, or extremely high. The default is high. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-39
  • Cisco SPA962-NA | Administration Guide - Page 138
    The GUID is generated the first time the unit boots up and stays with the unit through rebooting and even factory reset. This feature was requested by Bell Canada (Nortel) to limit the registration of SIP accounts. The default is yes. 5-40 Linksys 900 Series IP Phone Administrator Guide Document
  • Cisco SPA962-NA | Administration Guide - Page 139
    are configured on this screen. For the Referor Bye Delay, enter the appropriate period of time in seconds. The default is 4. For the Refer Target Bye Delay, enter the appropriate period of time in seconds. The default is 0. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-41
  • Cisco SPA962-NA | Administration Guide - Page 140
    whether to authenticate the invite before auto answering a page. The Auto Answer Page parameter, on the Supplementary Services section of the User tab, is set to Yes by default. The default is No. Type of ring heard. This corresponds to the Ring Tone on the Phone tab. Identifies the Realm part of
  • Cisco SPA962-NA | Administration Guide - Page 141
    "user@IPaddress:port" Identifies the password default is yes. Allow making outbound calls without successful (dynamic) registration by the unit. If No, dial tone will not play unless registration is successful. The default is no. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide
  • Cisco SPA962-NA | Administration Guide - Page 142
    the port number based on 1st proxy's port on the list. The default is Normal. Subscriber Information Field Display Name User ID Password Description Display name for caller ID. Extension number for this line. Password for this line. 5-44 Linksys 900 Series IP Phone Administrator Guide Document
  • Cisco SPA962-NA | Administration Guide - Page 143
    , select yes. Otherwise, select no. The default is no. To use only the preferred codec for all calls, select yes. (The call fails if the far end does not support this codec.) Otherwise, select no. The default is no. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-45
  • Cisco SPA962-NA | Administration Guide - Page 144
    . The default is yes. (Not in PAP2T) To use the DTMF process info feature, select yes. Otherwise, select no. The default is yes. (Not in PAP2T) To use the DTMF process AVT feature, select yes. Otherwise, select no. The default is yes. 5-46 Linksys 900 Series IP Phone Administrator Guide Document
  • Cisco SPA962-NA | Administration Guide - Page 145
    . If the user-id portion matches a pattern in the dial plan, then it is interpreted as a regular phone number according to the dial plan. The INVITE message, however, is still sent to the outbound proxy if it is enabled. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-47
  • Cisco SPA962-NA | Administration Guide - Page 146
  • Cisco SPA962-NA | Administration Guide - Page 147
    >@gw0 - forward to caller to the PSTN number (dialed automatically by the SPA through the PSTN gateway) The default is blank. Delay in sec before Call Forward No Answer triggers. Same as Cfwd All Dest. The default is 20. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-49
  • Cisco SPA962-NA | Administration Guide - Page 148
    User Tab Speed Dial Chapter 5 SPA900 Series Phone Field Reference Field Speed Dial 2/3/4/5/6/7/8/9 Description Target phone number (or URL) assigned to speed dial 2, 3, 4, 5, 6, 7, 8, or 9. The default is blank. Supplementary Services The 900 Series phone provides native support of a large set
  • Cisco SPA962-NA | Administration Guide - Page 149
    . Phone GUI Menu Color Settings (SPA962) Field Color Scheme Description Select the color scheme for the color LCD display on the SPA962. The choices are Silver, Light Blue, Light Green, or Pink. The default is Silver. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 5-51
  • Cisco SPA962-NA | Administration Guide - Page 150
    User Tab Chapter 5 SPA900 Series Phone Field Reference 5-52 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0
  • Cisco SPA962-NA | Administration Guide - Page 151
    CWT D/A dB dBm DHCP DNS DRAM DSL DSP DTAS DTMF FQDN FSK FXS Analog To Digital Converter Anonymous Call Back to Back User Agent Boolean Values. Specified as respect to 1 milliwatt Dynamic Host Configuration Protocol Domain Name Server Dynamic Random Linksys 900 Series IP Phone Administrator Guide A-1
  • Cisco SPA962-NA | Administration Guide - Page 152
    Switched Telephone Network Network Address Translation Out-of-band (SIP) Request Message (SIP) Response Message (SIP) Response Status Code, such as 404, 302, 600 Real Time Protocol Round Trip Time Streaming Audio Server Session Description Protocol Linksys 900 Series IP Phone Administrator Guide
  • Cisco SPA962-NA | Administration Guide - Page 153
    Transmission Control Protocol User Agent Micro-controller User Datagram Protocol Uniform Resource Locator Voicemail Visual Message Waiting Indication/Indicator Voice Quality Wide Area Network Extensible Markup Language Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide A-3
  • Cisco SPA962-NA | Administration Guide - Page 154
    Appendix A Acronyms Linksys 900 Series IP Phone Administrator Guide A-4 Document Version 3.0
  • Cisco SPA962-NA | Administration Guide - Page 155
    -distance provider via a special circuit (T1 or private lines). The circuit is hardwired from the customer site to the POP and does not pass through the LEC switch. The dial tone is provided from the long-distance carrier. Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide B-1
  • Cisco SPA962-NA | Administration Guide - Page 156
    that lets users send, receive, and manage all e-mail, voice, and fax messages from any telephone, PC, or information device. Voicemail-A system that allows storage and retrieval of voice messages through voice-mail boxes. Linksys 900 Series IP Phone Administrator Guide B-2 Document Version
  • Cisco SPA962-NA | Administration Guide - Page 157
    port check 2-17 using 2-11 Administrator account name 2-12 Administrator account for IVR 2-15 Admin Passwd 4-6 Ans Call Without Reg parameter 4-44 Auth ID 4-45 Auth Resync-Reboot 1 Peer Phone 4-4 Call 1 Remote Hold 4-4 Call 1 Round Trip Delay 4-5 Linksys 900 Series IP Phone Administrator Guide IN-1
  • Cisco SPA962-NA | Administration Guide - Page 158
    49 check administration web server port 2-17 DHCP 2-16 Ethernet port address 2-17 firmware version 2-17 LAN IP address 2-17 MAC address 2-17 multicast address 2-17 network mask 2-17 primary DNS server 2-17 IN-2 Linksys 900 Series IP Phone Administrator Guide static gateway IP address 2-17 WAN IP
  • Cisco SPA962-NA | Administration Guide - Page 159
    dial plans 3-23 External IP parameter 4-3 EXT IP 4-18 Document Version 3.0 Index EXT RTP Port Min 4-18 EXT SIP Port parameter 4-40 F Factory 2-18 factory defaults resetting 2-18 user 2-18 FAX CED Detect Enable 4-47 Feature Invocation Method 4-32 Feature Invocation Tone 4-20 firmware upgrade
  • Cisco SPA962-NA | Administration Guide - Page 160
    3-24 Interdigit Long Timer 4-22 IN-4 Linksys 900 Series IP Phone Administrator Guide Interdigit Short Timer 4-22 interdigit timers 3-22 intersequence tones 3-22 INVITE Expires 4-11 IVR accessing 2-15 features depend on configuration 2-15 options 2-16 password 2-15 quick reference 2-15 time out
  • Cisco SPA962-NA | Administration Guide - Page 161
    , administration 2-12 Product Name 4-2 profile compiler 2-14 profile formats 2-14 Prompt Tone 4-19 provisioning 2-14 Proxy 4-43 proxy SIP 1-11 Proxy Fallback Intvl parameter 4-44 Proxy Redundancy Method parameter 4-44 Q quick-reference for IVR 2-15 Linksys 900 Series IP Phone Administrator Guide
  • Cisco SPA962-NA | Administration Guide - Page 162
    IN-6 Linksys 900 Series IP Phone Administrator Guide Ring8 Cadence provisioning 2-14 Send Resp To Src Port 4-17 sequences, dial plan 3-20 Serial Number 4-2 Session Initiation Protocol 1-10 set multicast address 2-17 network mask 2-17 primary DNS server 2-17 static gateway IP address 2-17 static IP
  • Cisco SPA962-NA | Administration Guide - Page 163
    2-15 Syslog Server parameter 4-8 T TFTP 2-14 time out IVR 2-16 timeout dial plans 3-20 Time Zone 4-29 Try Backup RSC 4-13 U upgrade remote 2-14 Upgrade URL 2-13 URLs administration web server 2-13 Use Auth ID 4-45 Use Compact Header 4-10 Linksys 900 Series IP Phone Administrator Guide IN-7
  • Cisco SPA962-NA | Administration Guide - Page 164
    name 2-12 user agent 1-10 user factory defaults 2-18 User ID 4-44 User Password 4-6 V VMWI Refresh Intvl 4-22 voice codecs 2-8 W WAN IP address check 2-17 web interface URLs 2-13 Web Server Port parameter 4-6 X XML format 2-14 IN-8 Linksys 900 Series IP Phone Administrator Guide Document Version
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Corporate Headquarters
Linksys
121 Theory Drive
Irvine, CA 92617
USA
Tel: 949 823-1200
800 546-5797
Fax: 949 823-1100
Linksys 900 Series IP Phone Administrator Guide
Document Version 3.0