Cisco SPA962-NA Administration Guide - Page 81

Chapter 3 Managing Linksys 900 Series IP Phones Troubleshooting FAQ 4. Get the current IP address of the phone by pressing Menu, 9, 2. The phone displays the current IP address. 5. If there is no address or the address does not appear correct for your network, restart the phone, the SPA9000, and the router or DHCP server. Q. Why are voice calls of poor sound quality? A. The source of this issue is often one of the following two issues: • The phone or call controller may have been configured improperly. • The transport network has performance issues. To troubleshoot this problem, gather the following information: Identify when and where the issue occurred. Look at the Redial List (calls that the user made) by pressing Menu, 3, 1, and write down the calls that were affected. Then look at the Answered Calls by pressing Menu, 3, 2, and write down the calls that were affected. Identify the type of voice quality issue (for example, part of the conversation is dropped, excessive echo, unclear or garbled speech, one way conversation, or low volume) 6. Get the current IP address of the phone by pressing Menu, 9, 2. 7. Contact the network administrator or service provider. Be prepared to provide the call log information, the voice quality issue type, the current IP address and registration status (Registered, Not Registered). Document Version 3.0 Linksys 900 Series IP Phone Administrator Guide 3-33