Coby C961 Instruction Manual - Page 41

Troubleshooting

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TROUBLESHOOTING If you have a problem with this player, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support. COBY Electronics Technical Support Hours: Monday to Friday, 8:30 AM-11:00 PM EST Saturday to Sunday, 9:00 AM-11:00 PM EST Email: [email protected] Phone: 800-681-2629 or 718-416-3197 Web: www.cobyusa.com The player does not turn on. • Ensure that the battery is charged or that the player is operating on AC power. • Ensure that the Lock switch is disengaged. • Try rebooting the player by sliding and holding the Power/Lock switch to the right for several seconds, or try using a pin to press the Reset button on the rear of the player. I cannot transfer files to the player. • Ensure that your computer is running a supported operating system. • If you are running Microsoft Windows 98 SE, ensure that the USB driver has been properly installed. • Ensure that the supplied USB cable is securely attached to the player and the PC, or try using another USB cable. • If you have connected the player through a USB hub, try connecting the player directly to your computer. • If you are connected using the USB MTP/HOST port, try using the USB MSC port to connect to your computer. • The files you are trying to transfer may contain Digital Rights Management (DRM) restric- tions. Please refer to the documentation of the site from which you downloaded these files for more information. • Ensure that the player's memory capacity is not full. The buttons do not work. • Ensure that battery is charged or that the player is operating on AC power. • Ensure that the Lock switch is disengaged. The sound quality of the music is poor. • Try playing the file on your computer. If the sound quality is still poor, try downloading the file again or re-encoding the file yourself. • Ensure that the bit rate of the file is not too low. The higher the bit rate of the file, the better it will sound. For MP3s and OGGs the minimum recommended bitrate is 128kbps; for WMAs, the minimum recommended bitrate is 96kbps. 41

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COBY Electronics Technical Support
Hours:
Monday to Friday, 8:30 AM–11:00 PM EST
Saturday to Sunday, 9:00 AM–11:00 PM EST
Email:
Phone:
800-681-2629 or 718-416-3197
Web:
www.cobyusa.com
TROUBLESHOOTING
If you have a problem with this player, please read the troubleshooting guide below and check
our website at
www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates.
If these resources do not resolve the problem, please contact Technical Support.
The player does not turn on.
Ensure that the battery is charged or that the player is operating on AC power.
Ensure that the Lock switch is disengaged.
Try rebooting the player by sliding and holding the Power/Lock switch to the right for several
seconds, or try using a pin to press the Reset button on the rear of the player.
I cannot transfer files to the player.
Ensure that your computer is running a supported operating system.
If you are running Microsoft Windows 98 SE, ensure that the USB driver has been properly
installed.
Ensure that the supplied USB cable is securely attached to the player and the PC, or try using
another USB cable.
If you have connected the player through a USB hub, try connecting the player directly to
your computer.
If you are connected using the USB MTP/HOST port, try using the USB MSC port to connect
to your computer.
The files you are trying to transfer may contain Digital Rights Management (DRM) restric
-
tions. Please refer to the documentation of the site from which you downloaded these files
for more information.
Ensure that the player’s memory capacity is not full.
The buttons do not work.
Ensure that battery is charged or that the player is operating on AC power.
Ensure that the Lock switch is disengaged.
The sound quality of the music is poor.
Try playing the file on your computer. If the sound quality is still poor, try downloading the file
again or re-encoding the file yourself.
Ensure that the bit rate of the file is not too low. The higher the bit rate of the file, the better it
will sound. For MP3s and OGGs the minimum recommended bitrate is 128kbps; for WMAs,
the minimum recommended bitrate is 96kbps.
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