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Compaq ProLiant 800 Manual
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- Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 1
ProLiant 800 Servers Supporting Pentium II Processors and 100 MHz System Bus Maintenance and Service Guide First Edition (September 1998) Part Number 320984-001 Spare Part Number 320981-001 Compaq Computer Corporation - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 2
without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED Compaq ProLiant 800 Servers Supporting Pentium II Processors and 100 MHz System Bus Maintenance and Service Guide First Edition (September 1998) Part Number 320984-001 Spare Part - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 3
...2-15 I/O Fan Assembly...2-17 Processor Fan...2-18 Power Switch and Cable Assembly 2-19 Processor ...2-20 Processor Retention Bracket 2-21 Processor Power Module 2-22 Memory ...2-23 Power Supply...2-26 External Replacement Battery 2-27 Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 4
Utilities Access...3-2 Running Compaq Utilities 3-2 Power-On Self-Test (POST)...3-4 POST Error Messages ...3-4 Diagnostics Software...3-17 Running Diagnostics...3-18 Primary Processor Test Error Codes 3-19 Memory Test Error Codes 3-20 Keyboard Test Error Codes 3-21 Parallel Printer Test Error - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 5
...5-2 Power Supply...5-3 SDRAM Dual Inline Memory Module (DIMM 5-4 1.44-MB Diskette Drive ...5-4 IDE CD-ROM Drive ...5-5 Diskette Drive Cable ...5-6 IDE CD-ROM Drive Cable ...5-6 Wide SCSI Cable...5-7 SCSI Drive Power Cable ...5-7 Index Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 6
vii About This Guide This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing Compaq ProLiant 800 Servers. WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy levels, only authorized service technicians should - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 7
Service Quick Reference Guide I Service Training Guides I Compaq Service Advisories and Bulletins I Compaq QuickFind I Compaq Insight Manager I Compaq Download Facility: Call 1-281-518-1418 Telephone Numbers For the name of your nearest Compaq Authorized Reseller: In the United States, call 1-800 - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 8
and a s pare parts lis t for Compaq ProLiant 800 Servers . See Table 1-1 for the names of referenced s pare parts . Mechanical Parts Exploded View 2c 2b 1 1-1 2a 4 3 5 Figure 1-1. ProLiant 800 Servers mechanical parts exploded view Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 9
1-2 Illustrated Parts Catalog System Components Exploded View 13 14 9 8 17 12 15 1 7 16 6 18 19 5 Figure 1-2. ProLiant 800 Servers system components exploded view - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 10
Part # 320979-001 320973-001 333575-001 298012-001 320975-001 320976-001 160274-001 320974-001 313623-001 313624-001 * 179780-001 * 327660-001 333575-001 320978-001 320977-001 327308-001 326873-001 317745-001 160788-201 328369-001 Continued Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 11
SCSI cable b) Diskette drive cable c) 40-position SCSI cable 22 Adapter Cable MISCELLANEOUS 23 Return Kit 24 Carton and Buns (International) 25 Maintenance and Service Guide 26 Illustrated Parts Map OPTIONS 27 32-MB DIMM (SDRAM, Reg 100 MHz) 28 128-MB DIMM (SDRAM, Reg 100 MHz) 29 256-MB DIMM (SDRAM - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 12
service Compaq ProLiant 800 Servers, you might need the following: I Torx T-15 screwdriver I From the Compaq SmartStart and Support Software CD: ❏ System Configuration Utility Keep electrostatic-sensitive parts in their service tools. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 13
presence of electrical shock hazards. The enclosed area contains no operator serviceable parts. To reduce the risk of injury from electrical shock hazards, to the ProLiant 800 Servers Supporting Pentium II Processors and 100 MHz System Bus Setup and Installation Guide for instructions. CAUTION: - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 14
and voltage spikes and keeps the system in operation during a power failure. CAUTION: Compaq ProLiant 800 Servers must always be operated with the system unit cover on. Proper cooling will not be achieved if the system unit cover is removed. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 15
Replacement Procedures Front Bezel Door The front bezel door is removed for replacement or to convert the unit from tower to rack. To access the front of the server, open the front bezel door. To remove the front bezel door: 1. Unlock the front bezel door. 2. Open the front bezel door. 3. Lift up - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 16
left side access panel to the front of the chassis. 4. Slide the left side access panel back, then pull it away from the chassis. Figure 2-2. Removing the left side access panel Reverse steps 1 through 4 to replace the left side access panel. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 17
Feet The feet are removed for replacement, to replace the U-channel access panel, or to convert the unit from tower to rack. To Remove the front bezel door. See "Front Bezel Door" earlier in this chapter. 3. Place the server on its left side. 4. Remove the T-15 screw from each foot . 5. Pivot - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 18
the U-channel access panel to the front of the chassis. 5. Pull the U-channel access panel back, then away from the chassis. Figure 2-4. Removing the U-channel access panel Reverse steps 1 through 5 to replace the U-channel access panel. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 19
2-8 Removal and Replacement Procedures Top Access Panel Remove the top access panel to access PCI and ISA boards, IDE CD-ROM drive cables, the I/O fan with bracket, and the power switch. WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 20
2-9 Removable Media and Mass Storage Devices Compaq ProLiant 800 Servers ship standard with four removable media and four mass storage device bays. The Configuration Hard Drive Bays Removable Media Bays IDE CD-ROM Drive 1.44-MB Diskette Drive Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 21
"Front Bezel Door" earlier in this chapter. 3. Remove the left side access panel. See "Left Side Access Panel" earlier in this chapter. 4. Disconnect all cables from any installed drives . CAUTION: Make sure that all power and signal cables to the non-hot-plug drive cage have been reseated properly. - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 22
procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the left side access panel. See "Left Side Access Panel" earlier in this chapter. 3. Remove the two T-15 screws and washers through 5 to replace the IDE CD-ROM drive. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 23
2-12 Removal and Replacement Procedures 1.44-MB Diskette Drive The 1.44-MB diskette drive is removed for replacement only. To remove the 1.44-MB diskette drive: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the top cover. See "Top Cover" - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 24
2-13 Cable Folding and Routing Diagrams Figure 2-10. IDE CD-ROM drive cable Figure 2-11. 1.44-MB diskette drive cable Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 25
2-14 Removal and Replacement Procedures Figure 2-12. Hard drive cage cable (Wide SCSI cable) - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 26
the PCI and PCI/ISA slots on the riser board. 1 2 Figure 2-13. Riser board expansion board slots Table 2-2 Riser Board Expansion Board Slot Descriptions Slot Description PCI/ISA expansion board slots PCI expansion board slots Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 27
2-16 Removal and Replacement Procedures The riser board with tray is removed for replacement and to access the expansion board slots or the riser board connectors. To remove the riser board with tray: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 28
chassis . 4. Tilt the top of the fan assembly forward, then away from the chassis . 5. Disconnect the fan assembly power cable . 1 2 3 Figure 2-15. Removing the I/O fan assembly Reverse steps 1 through 5 to replace the I/O fan assembly. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 29
the left side access panel. See "Left Side Access Panel" earlier in this chapter. 3. Remove the four T-15 screws securing the processor fan to the chassis. 4. Pull the processor fan forward slightly, then out the side of the server. Figure 2-16. Removing the processor fan Reverse steps 1 through - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 30
cable assembly to the chassis . 5. Slide the power switch back , then lift it out of the chassis . 2 3 1 Figure 2-17. Removing the power switch and cable assembly Reverse steps 1 through 5 to replace the power switch and cable assembly. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 31
the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the left side access panel. See "Left Side Access Panel" earlier in this chapter. 3. Push in the latches on each side of the processor until you hear two clicks . This locks the tabs in the open position - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 32
in this chapter. 3. Remove the four T-15 screws, then lift the processor retention bracket from the system board. Figure 2-19. Removing the processor retention bracket. Reverse steps 1 through 3 to replace the processor retention bracket. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 33
module from the system board . 2 1 Figure 2-20. Removing the processor power module Reverse steps 1 through 3 to replace a processor power module. The clips on the processor power module will snap into a locked position automatically when the processor power module is properly seated in its slot. - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 34
ProLiant 800 Servers ship standard with 64 MB (1 DIMM) of memory installed on the system board in socket 4. Memory is expandable to a maximum of 1GB, when using four 256-MB DIMMs. 4 3 2 1 Figure 2-21. SDRAM DIMM sockets on the system board Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 35
be followed when installing or replacing memory: Use 100 MHz, 32-, 64-, 128-, or 256-MB, registered SDRAM DIMMs. WARNING: Use only Compaq SDRAM DIMMs. SDRAM DIMMs from other sources may adversely affect data integrity. Power-On Self-Test (POST) will warn of non-supported SDRAM DIMMs. To remove an - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 36
is: I Second SDRAM DIMM in slot 2 (J15) I Third SDRAM DIMM in slot 3 (J16) I Fourth SDRAM DIMM in slot 4 (J19) Any combination of SDRAM DIMMs can be used. Total Memory 64 MB 64 MB 96 MB 256 MB 256 MB 2-25 Slot 4 64 MB 128 MB 128 MB 256 MB Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 37
in this chapter. 2. Remove the left side access panel. See "Left Side Access Panel" earlier in this chapter. 3. Disconnect all cables from the power supply. 4. Remove the four T-15 screws securing the power supply to the back of the chassis . 5. Pull the power supply out the side of the chassis - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 38
external replacement battery kit on the back of your server above the power connector. NOTE: If an external replacement battery is not installed before the lithium battery fails, and CMOS/NVRAM is lost, run the System Configuration Utility. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 39
I Access to Compaq Utilities I Power-On Self-Test (POST) I Diagnostics Software I Drive Array Advanced Diagnostics (DAAD) I Integrated Management Log I Rapid Recovery Services I Remote Service Features I ROMPaq I Compaq Insight Manager Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 40
-line remote management features that it provides. If you insert a System Configuration, Diagnostics, or SmartStart and Support Software CD in the CD-ROM drive prior to powering on the Server, the system ROM will boot to that utility. If the system ROM does not detect one of those CDs, you will be - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 41
screen, select the utility you wish to run, then select Next. ❏ To execute the System Configuration Utility, select Run System Configuration Utility. ❏ To execute the Array Configuration Utility, select Run Array Configuration Utility. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 42
on Compaq computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly: I Processors I Keyboard I Power supply I System board I Memory I Memory expansion boards I Controllers I Diskette drives I Hard drives POST Error - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 43
match configuration memory. and correct. 179-System Revision Mismatch None A board was installed that has a Run the System Configuration Utility different revision date. and correct. 180-Log Reinitialized None N/A N/A Continued Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 44
memory does not exceed 1 GB. 211-Cache Switch Set Incorrectly None Switch not set properly during Verify switch settings. installation or upgrade. 212-System Processor Failed/Mapped out 1S Processor in slot x failed. Run Diagnostics and replace failed processor. 213-Cache Size Error - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 45
the System Configuration Utility to set diskette type correctly. 702-A coprocessor has been detected that was not reported by CMOS None Installed coprocessor not Run the System Configuration Utility configured. and correct. Continued Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 46
. too hot. 1611-Fan [fan description] failure detected 2S Required fan has failed. Check fans. 1611- Fan [fan description] not present 2S Fan not present. Make sure fans are plugged in. 1612-Primary power 2S Primary power supply supply failure has failed. Replace power supply as soon - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 47
Set Block Mode command None Fixed disk drive error. Run the System Configuration Utility and correct. 1750-Fixed Disk 0 failed Identify command None Fixed disk drive error. Run the System Configuration Utility and correct. Continued Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 48
Configuration Utility. Try reprogramming the SMART-2/E Controller's ROMs using the latest Options ROMPaq (version 2.29 or higher). 1768-Slot x Drive Array -Resuming logical drive expansion process. None SMART-2 Controller error No action required. Appears whenever a controller reset or power - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 49
drives. drives are both configured to Port 1. 1777-Drive Array External Drive Subsystem Error None Cooling fan failure, internal Inspect for cooling fan failure or open temperature alert or open side panel. side panel. Continued Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 50
3-12 Diagnostic Tools POST Error Messages Continued Error Code Audible Beeps L=Long S=Short 1778-Drive Array None resuming Automatic Data Recovery process Probable Source of Problem This message appears whenever a controller reset or power cycle occurs while Automatic Data Recovery is in - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 51
replacement, repair the connection and press F2. -Or- If this message was not due to a bad power cable connection, and no drive replacement took place, this could indicate noise on the data cable. Check cable for proper routing. Continued Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 52
for fault tolerance. 1790-Disk 0 Configuration Error None Hard drive error or wrong Run the System Configuration Utility and drive type Diagnostics and correct. 1791-Disk 1 Error None Hard drive error or wrong Run the System Configuration Utility and drive type. Diagnostics and correct - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 53
Drive Array - None Hard parity error while reading Enable Array Accelerator. Array Accelerator data from posted-writes Read Error Occurred. memory. Data in Array Accelerator has been lost. Array Accelerator is disabled. Continued Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 54
only: 2 Long + 2 Short 2L, 2S Power is cycled. Temperature too hot. Processor fan not installed or spinning. Check fans. (Run System None A configuration error occurred Press F10 to run System Configuration Configuration Utility - during POST. Utility. F10 key) (RESUME - F1 KEY) None - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 55
power-on password is set when a key icon appears on the screen when POST completes. If this occurs, you must enter the password to continue. To delete the password, type the current password, a forward slash ( / ), and press the Enter key. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 56
power-on password by using the Password Disable switch on the system board, if you do not have access to the password. 7. Install a loopback plug (Part be created from the SmartStart and Support Software CD. To access the utilities from the system partition: 1. Reboot the server by pressing the Ctrl - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 57
xx Table 3-2 Primary Processor Test Error Codes Description CPU test failed Recommended Action Replace the processor board and retest. utility and retest. 5. Replace the processor board and retest. 6. Replace the system board and retest. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 58
. Slow DIMMs may cause data loss. Random pattern test failed. Non-functioning DC-DC converter for processor X. Recommended Action Reinsert memory modules in correct location and retest. The following steps apply to error codes 201-xx and 202-xx: 1. Replace the system ROM and retest. 2. Replace the - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 59
connected. Recommended Action The following steps apply to error codes 401-xx through 498-xx: 1. Connect the printer and retest. 2. Check the power to the printer and retest. 3. Install ) and retest. 6. Replace the system board and retest. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 60
-xx 507-xx 508-xx 509-xx 510-xx 511-xx 512-xx 514-xx 516-xx Table 3-6 Video Display Unit Test Error Codes Description Video controller test failed. Video memory test failed. Video attribute test failed. Video character set test failed. Video 80 x 25 mode 9 x 14 character cell test failed. Video - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 61
memory test failed. Monochrome video text mode test failed. Recommended Action 1. Replace monitor and retest. 2. Replace the Advanced VGA board and retest. 3. Replace monochrome board and retest. 4. Replace the system board and retest. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 62
board and retest. Modem Communications Test Error Codes The 1200 series of Diagnostic error codes identifies failures with the modem(s). Error Code 1201-xx 1202-xx 1203- Action 1. Refer to the modem documentation for correct setup procedures and retest. 2. Check the modem line and retest. 3. - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 63
the System Configuration Utility and verify the drive type. 2. Replace the fixed disk drive signal and 3. Replace the fixed disk drive controller and retest. 4. Replace the fixed disk drive and retest. 5. Replace the system board and retest. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 64
1900-xx 1901-xx 1902-xx 1903-xx 1904-xx 1905-xx 1906-xx Table 3-12 Tape Drive Test Error Codes Description Tape ID failed. Tape servo write failed. Tape format failed. Tape drive sensor test failed. Tape BOT/EOT test failed. Tape read test - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 65
mode test failed. Video screen memory page test failed. Video gray scale test failed. Video white screen test failed. Video noise pattern test failed. Lightpen text mode test failed, no response. ECG/VGC memory test failed. Continued Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 66
Error Codes Continued Error Code Description 2419-xx ECG/VGC ROM checksum test failed. 2420-xx ECG/VGC attribute test failed. 2421-xx ECG/VGC 640 x 200 graphics mode test failed. 2422-xx ECG/VGC 640 x 350 16-color set test failed. Recommended Action 1. Run the System Configuration Utility - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 67
the controller and Multistation Access Unit (MAU). 4. Check the media speed (4/16 ) and type Unshielded Twisted Pair/Shielded Twisted Pair (UTP/STP) settings. 5. Check the MAU, cabling, or other network components. 6. Replace the controller. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 68
bit DualSpeed NetFlex2/Token Ring Controllers. Error Code 6000-xx 6001-xx 6002-xx 6014-xx 6016-xx 6028-xx 6029-xx 6089-xx 6090-xx 6091-xx 6092-xx Table 3-15 Compaq Network Interface Boards Test Error Codes Description Network card ID failed. Network card setup failed. Network card transmit failed - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 69
section for Drive Array Advanced Diagnostics (DAAD). Error Code 6500-xx 6502-xx 6505-xx 6506-xx 6509-xx 6523 the System Configuration Utility and verify the drive type. 2. Replace the SCSI disk drive signal and power cables and retest . Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 70
7000-23 7000-24 Table 3-19 Server Manager/R Board Test Error Codes Description Processor (80186 Timer). Processor (80186 Registers). Processor (Watch Dog Timer). Processor (8570 RAM). Processor (8570 RTC). Memory. Memory Write/Read. Memory Address. Memory Refresh Alert. Recommended Action Replace - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 71
Error Code 8601-xx Table 3-20 Pointing Device Interface Test Error Codes Description Pointing Device Interface test failed. Recommended Action 1. Replace with a working pointing device and retest. 2. Replace the system board and retest. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 72
on all Compaq products that contain a Compaq Drive Array Controller. The error messages and codes listed include all codes generated by Compaq products. list of all detected problems NOTE: Refer to the Drive Array Advanced Diagnostics User Guide, found on the SmartStart and Support Software CD, for - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 73
cycle the power; the utility must perform low-level operations that, if interrupted, could cause the controller to revert to a previous level of firmware if the firmware was soft-upgraded. When the information gathering process is complete, the main DAAD screen displays. Compaq ProLiant 800 Servers - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 74
to run the System Configuration Utility and disable the array accelerator board to get this message off the screen. Accelerator error log List of the last 32 parity errors on transfers to or from memory on the array accelerator board. Displays starting memory address, transfer count, and operation - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 75
the drivers or problem usually occurs when there is a problem with the drive(s). Fix the problem excessive ECC errors detected during use of the memory associated with error continues you may need to replace the array accelerator. Continued Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 76
memory at reinitialization. Data will be flushed to disk. Not an error or data loss condition. No action needs to be taken. Accelerator status: Warranty alert Catastrophic problem from the one physically present in the slot. Run the System Configuration Utility. Battery X not fully Battery is - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 77
RAM. Do not run the System Configuration Utility if you believe drive swapping has occurred. Controller needs replacing (DAAD Error 102) IDA firmware is less than version 0.96. Replace the controller as soon as possible. Continued Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 78
Run the System Configuration Utility to configure the controller and nonvolatile RAM. DAAD recorded errors attempting to access: X DAAD found errors while attempting to access physical drive X, believed to be operational. Message followed by specific information about the error. Replace the drive - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 79
Configuration Utility to according to the DAAD instructions. Drive (bay) errors. Drive (bay) X upload code not readable An error attempt to reconnect signal/power cable to the drive. is run, the drive starts working again). Replace the Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 80
the RIS from this drive. If there were multiple errors, this drive may need to be replaced. FYI: Drive (bay) X is non-Compaq supplied The installed drive was not supplied by Compaq. If problems exist with this drive, replace it with a Compaq drive. Identify controller data did not match with - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 81
error This logical drive failed due to a catastrophic cache error. Recommended Action Replace the array accelerator board and reconfigure using the System Configuration Utility to avoid damage. Check the fans and the operating environment. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 82
. Mirrored memory location errors Soft errors occurred when attempting to read the same data from both sides of the mirrored memory. Data be caused by the addition of new drives in the system. Run the Compaq Upgrade Utility to place the latest firmware on all drives. Threshold for drive (bay - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 83
Condition may cause data corruption if power to the drive is interrupted. Replace the drive with a Compaq supplied drive, or restore the drive's other error messages. Run the System Configuration Utility to update the system configuration. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 84
Caution - indicates a non-fatal error condition. I Critical - indicates a component failure. The Integrated Management Log requires Compaq Operating System-dependent drivers. Refer to the Compaq Support Software CD for instructions on installing the appropriate drivers. Multiple Ways of Viewing the - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 85
events from the IML. It is located on the Compaq SmartStart and Support Software CD. Refer to the SmartStart Installation for Servers poster, which ships with the server, for information on how to install and use the IML Management Utility. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 86
Fans Not Redundant System Overheating (Zone X, Location) Corrected Memory Error threshold passed (Slot X, Memory Module X) Corrected Memory Error threshold passed (System Memory) Corrected Memory Error threshold passed (Memory Module unknown) Uncorrectable Memory Error (Slot X, Memory Module - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 87
Program Termination: Cause [NetWare] Automatic OS Shutdown Automatic Operating System Shutdown Initiated Due to Fan Failure Automatic Operating System Shutdown Initiated Due to Overheat Condition Fatal Exception (Number X, Cause) Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 88
feature, you must use the System Configuration Utility to install Compaq Utilities in the system partition. You can tell ASR-2 to restart your server after a critical hardware or software error occurs. Using the Compaq System Configuration Utility, configure the system for either automatic recovery - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 89
you can dial in and remotely diagnose or reconfigure the server. If you have configured the Compaq Utilities for network access, you can access the utilities over the network. You can use Compaq Insight Manager for dial-in or network access. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 90
to start Compaq Utilities, your server restarts after a critical error and loads Compaq Utilities from the system partition on the hard drive. You can configure your server to start Compaq Utilities in four different ways: I Without remote console support; for example, to run Compaq Utilities from - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 91
condition of the operating system in the Critical Error Log, or the IML depending on the server support. This information can be used to diagnose an operating system crash or server lock-up, while still allowing the server to be restarted. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 92
and the number of ASR cycles exceed the specified number of recovery attempts, the server logs an error to the Server Health Log or the Integrated Management Log and boots the Compaq Utilities from the system partition on the hard drive | If a modem is installed, ASR puts the modem on auto answer - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 93
to use this feature. You also must have version 2.24 or later of the System Configuration Utility. The System Configuration Utility settings should resemble the settings in Table 3-23 when you enable ASR-2 to start into Compaq Utilities. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 94
ATDT 1-800-555-5555 Select to test pager setup Use this to test error recovery start option to Boot Operating System. When ASR pages you, you cannot dial in unless ASR-2 exceeds 10, the threshold number of server restart retries. When this happens, ASR-2 restarts the server into the Compaq Utilities - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 95
number of the network interface card you wish to use for network access to Compaq Utilities. Network frame type ETHERNET_I I Select the frame type for your network. Selections include both Ethernet and Token Ring topologies. Continued Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 96
occurs, but you cannot access the server, and the server cannot dial out to a remote workstation. If the ASR-2 feature cannot restart the server within 10 attempts, it logs a critical error in the Critical Error Log or IML Log restarts the server into the Compaq Utilities, and puts the modem into - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 97
Table. If errors occur, information about the errors is automatically stored in the Critical Error Log. Whenever boards or components (that support revision tracking) are updated to a new revision, the Revision History Table is updated. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 98
the operating system. Diagnostic Error An error was detected by the Diagnostics Utility. See the specific error code in this chapter for a detailed explanation. Error Detected On Boot Up The server detected an error during the Power-On Self-Test (POST). Processor Prefailure A CPU has passed an - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 99
that the AC power line has failed. Accompanying data indicates if an auto-shutdown sequence has been invoked or if the battery has been nearly depleted. ASR-2 detected by ROM An ASR-2 activity has been detected and logged by the system ROM. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 100
Functional Revision Level Processor 01 Revision Assembly Version Functional Revision Level Table 3-25 Revision History Format 10/31/95 03 1 C 01 1 A 03 03 1 C 01 1 A The Revision History Table is stored in nonvolatile RAM and is accessed through the Inspect Utility and Compaq Insight Manager. - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 101
network interfaces. It decreases network downtime by enabling diagnosis of actual network interface failures. Memory Fault Recovery Tracking This feature inspects the operation of the memory subsystem looking for uncorrectable memory errors. Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 102
restart the server remotely from Compaq Insight Manager while the operating system is running. Allows the server to Compaq Utilities from Compaq Insight Manager, Compaq Utilities loads the appropriate remote services so that remote access is available. If network status is enabled, network support - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 103
servers. Features of Compaq Insight Management Compaq Insight Management features include: I Comprehensive Fault Management - For all major subsystems, including pre-failure alerting for disks, memory, Pentium Pro, and Pentium II processors. I Integration Management - In conjunction with SmartStart - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 104
HP OpenView, IBM NetView, SunNet Manager, and Microsoft Systems Management Server. Compaq Insight Management Software Architecture The Compaq function (such as whether the cooling fan is operating). Insight Desktop Agents operate on Compaq Deskpro computers, monitoring functions that include - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 105
. 1 2 Figure 4-1. Rear panel connectors Reference Table 4-1 Compaq ProLiant 800 Servers Rear Panel Connectors Connector System board rear connectors (See "System Board Connectors" later in this chapter) Power supply rear connector Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 106
descriptions. 2 3 9 10 8 8 7 6 1 5 4 Figure 4-2. System board connectors Table 4-2 Compaq ProLiant 800 Servers System Board Connectors Reference Connector Expansion slot fan connector Power supply connector (P1) System board fan connector RJ-45 Ethernet connector Video connector - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 107
4-3 Riser Board Connector Figure 4-3 depicts I2O connector on the riser board. Figure 4-3. I O connector on the riser board 2 Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 108
setting. Table 4-3 gives the corresponding switch settings. on 123456 Figure 4-4. System maintenance switch location and default setting Table 4-3 Compaq ProLiant 800 Servers System Maintenance Switch Settings Switch Function ON OFF 1 On-Board Video On-board video is disabled. Default - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 109
, and 450 MHz processors. 350 MHz Processor Speed 350 MHz on 123456 Figure 4-5. 350 MHz processor switch location and default setting 400 MHz Processor Speed 400 MHz on 123456 Figure 4-6. 400 MHz processor switch location and default setting Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 110
on the system board. Table 4-4 gives the system board bus settings in correspondance with Figures 4-5, 4-6, and 4-7. Table 4-4 Compaq ProLiant 800 Servers Bus/Core Ratio Settings Processor Speed (Bus at 100 MHz) 1 2 3 4 5 6 350 (2/7) ON ON OFF OFF OFF OFF 400 (2/8) ON OFF ON ON - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 111
The external replacement battery jumper is the only jumper in the ProLiant 800 Server. The external replacement battery jumper is located on the system board 2. Figure 4-8. External replacement battery jumper location and default setting Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 112
The section discusses all the LEDs found in ProLiant 800 Servers. Power LEDs The power LEDs are located on the front of the server beneath the power switch. The LED illuminates green when the power is on. Figure 4-9 depicts the location on the power switch LEDs. Table 4-5 gives the description of - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 113
LEDs. Table 4-6 gives the description of each LED. 1 2 Figure 4-10. Network interface controller LEDs Reference Table 4-6 Network Controller LEDs LED Activity LED Link status LED Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 114
specifications for Compaq ProLiant 800 Servers. I System Unit I Power Supply I SDRAM Dual Inline Memory Module I 1.44-MB Diskette Drive I IDE CD-ROM Drive I Diskette Drive Cable I IDE CD-ROM Drive Cable I Wide SCSI Cable I SCSI Drive Power Cable Compaq ProLiant 800 Servers Maintenance and Service - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 115
Frequency Rated Input Current Temperature Range Operating Non-operating Relative Humidity (noncondensing) Operating Nonoperating Maximum Wet Bulb Temperature Table 5-1 Compaq ProLiant 800 Servers System Unit Specifications U.S. 17.92 in 22.67 in 8.83 in 50.0 lb 100-240 VAC 50-60 Hz 6-3 A 50°-95 - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 116
Full Output Rating Minimum Load Ambient Temperature Range Operating Storage Table 5-2 Compaq ProLiant 800 Servers Power Supply Specifications U.S. Metric 100-120 VAC 90 VAC - 132 VAC 47Hz - 63Hz .98 6 A Max N/A 20ms 200-240 VAC 180 VAC - 264 VAC 47Hz - 63Hz .98 3 A Max N/A 20ms - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 117
clock, Registered SDRAM DIMMs. 1.44-MB Diskette Drive Table 5-4 Compaq ProLiant 800 Servers 1.44-MB Diskette Drive Specifications Size LED Indicators (front panel) Read/Write Capacity per Diskette (high/low density) Drive Supported Drive Height Drive Rotation Transfer Rate (high/low) Bytes/Sector - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 118
Laser Parameters Type Wave Length Divergence Angle Table 5-5 Compaq ProLiant 800 Servers IDE CD-ROM Drive Specifications U.S. Metric 1.68 in 5.85 in 8.11 8 cm 1.2 mm Semiconductor Laser GaA1As 790 +/- 25 nm 53.5o +/- 1.5o 5-5 Continued Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 119
Specifications IDE CD-ROM Drive Specifications Continued U.S. Operating Conditions Metric Temperature 41° to 113°F 5° to 45°C Humidity 10% to 80% 5% to 90% Output Power Length Socket type Table 5-6 Compaq ProLiant 800 Servers Diskette Drive Cable Specifications Flat cable, socket, multi- - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 120
type Socket type Length Table 5-9 Compaq ProLiant 800 Servers SCSI Drive Power Cable Specifications Six four-position sockets (one red, one orange, two black) 68 conduit flat cable 68 position Wide SCSI 12 in connectors on 2 in centers Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 121
removing covers 2-3 reseating cables 2-10 ROM upgrade 3-65 symbols in equipment 2-2 ventilation clearances viii CD-ROM drive access speed 5-5 accessing 2-5 bay location, illustrated 2-9 cable folding and routing 2-13 cables, accessing 2-8 Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 122
SmartStart and Support Software CD contents 2-1 running utilities from 3-3 Compaq website address viii Comprehensive Insight Management, defined 3-65 connectors Ethernet, illustrated 4-2 fan, illustrated 4-2 keyboard, illustrated 4-2 mouse, illustrated 4-2 parallel port, illustrated 4-2 power supply - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 123
2-17 removing, illustrated 2-17 replacing 2-17 processor part number 1-3 removing 2-18 removing, illustrated 2-18 replacing 2-18 system board connector, identified 4-2 feet part number 1-3 removing 2-6 removing, illustrated 2-6 replacing 2-6 Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 124
access panel, removing 2-5 memory sockets 2-23 memory, removing 2-24 NIC LEDs 4-9 parts, exploded view 1-1, 1-2 PCI slots 2-15 power LEDs, location 4-8 power supply, removing 2-26 power switch, removing 2-19 processor location 2-20 removing 2-20 processor fan, removing 2-18 processor power module - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 125
board, test error codes 3-23 mouse connector, identified 4-2 N Netelligent Management, defined 3-65 NetFlex-2 controller, test error codes 3-29 network interface fault recovery, defined 3-63 NIC LEDs, illustrated 4-9 NVRAM, invalidating 4-4 Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 126
Illustrated Parts Map 1-4 part numbers Continued Maintenance and Service Guide 1-4 memory module 1-3 memory modules 1-4 options 1-4 packing materials 1-4 panel kit 1-3 power module, processor 1-3 power supply 1-3 power switch assembly 1-3 processor fan 1-3 processor power module 1-3 processors 350 - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 127
4-2 drive location, illustrated 2-9 position in bay 2-9 power cable, specifications 5-7 test error codes 3-31 power cable, specifications 5-7 signal cable, specifications 5-7 tape drive, test error codes 3-32 SDRAM See memory and DIMMs Compaq ProLiant 800 Servers Maintenance and Service Guide - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 128
and Support Software CD-ROM, running utilities 3-2 software error, recovery from 3-51 spare parts list 1-3 specifications CD-ROM drive 5-5 DIMM 5-4 diskette drive 5-4 diskette drive signal cable 5-6 IDE/CD-ROM drive signal cable 5-6 memory 5-4 operating 5-1 performance 5-1 physical 5-1 power supply - Compaq ProLiant 800 | ProLiant 800 Servers Supporting Pentium II Processors and - Page 129
surfaces 2-3, 2-5, 2-8 power fluctuations 2-3 repairs that void warranty vii server 2-3 symbols in equipment 2-2 weight, system unit 5-2 Wide SCSI signal cable, specifications 5-7 Workstation Management, defined 3-65 wrist strap, using 2-1 Compaq ProLiant 800 Servers Maintenance and Service Guide
ProLiant 800 Servers
Supporting Pentium II Processors and 100 MHz System Bus
Maintenance and Service Guide
First Edition (September 1998)
Part Number 320984-001
Spare Part Number 320981-001
Compaq Computer Corporation