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Dell Dimension 8300N Owner's Manual - Page 41

IEEE 1394 Device Problems

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• Unintelligible characters print from the printer. • The mouse pointer does not move or "stutters" when it moves. • Messages appear stating that the computer is not operating at maximum performance. • Errors occur and programs crash for no apparent reason. • Nothing displays on the monitor. REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE C O N F L I C T - If removing the hardware resolves the conflict, see the hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical assistance. CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL TROUBLESHOOTING INFORMATION C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S - See page 65. IEEE 1394 Device Problems NOTE: Check Windows Explorer to see if your device is listed as a drive. C H E C K T H E I E E E 1 3 9 4 D E V I C E - Ensure that the IEEE 1394 device is properly inserted into the connector. ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS® - 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. If your IEEE 1394 device is listed, Windows recognizes the device. I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D I E E E 1 3 9 4 D E V I C E - Contact Dell (see page 113). IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL - Contact the IEEE 1394 device manufacturer. Solving Problems 41

Section	Page
Contents	3
CAUTION: Safety Instructions	9
SAFETY: General	9
SAFETY: When Using Your Computer	10
SAFETY: When Working Inside Your Computer	10
SAFETY: Protecting Against Electrostatic Discharge	11
SAFETY: Ergonomic Computing Habits	11
SAFETY: Battery Disposal	11
Finding Information for Your Computer	13
Setting Up and Using Your Computer	17
Printer Cable	18
Connecting a Parallel Printer	18
Connecting a USB Printer	19
Transferring Information to a New Computer	20
Setting Up a Home and Office Network	22
Connecting to a Network Adapter	22
Network Setup Wizard	22
Connecting to the Internet	23
Setting Up Your Internet Connection	23
Copying CDs and DVDs	25
How to Copy a CD or DVD	25
Using Blank CD-Rs and CD-RWs	26
Helpful Tips	26
Hyper-Threading	26
Turning Off Your Computer	27
Solving Problems	29
Finding Help Information	32
Battery Problems	32
Drive Problems	33
Floppy drive problems	33
CD drive problems	34
Problems writing to a CD-RW drive	34
DVD drive problems	35
Hard drive problems	35
E-Mail, Modem, and Internet Problems	35
Error Messages	37
General Problems	38
The computer stops responding	38
A program stops responding	38
A program crashes repeatedly	39
A program is designed for an earlier Microsoft® Windows® operating system	39
A solid blue screen appears	39
Other software problems	39
Other technical problems	40
General hardware problems	40
IEEE 1394 Device Problems	41
Keyboard Problems	42
Mouse Problems	42
Network Problems	44
Power Problems	44
Printer Problems	46
Scanner Problems	47
Sound and Speaker Problems	48
No sound from speakers	48
No sound from headphones	49
Video and Monitor Problems	50
If the screen is blank	50
If the screen is difficult to read	50
Advanced Troubleshooting	53
Dell Diagnostics	58
When to Use the Dell Diagnostics	58
Starting the Dell Diagnostics	58
Drivers	61
What Is a Driver?	61
Identifying Drivers	61
Reinstalling Drivers	62
Using Windows® System Restore	63
Creating a Restore Point	63
Restoring the Computer to an Earlier Operating State	64
Undoing the Last System Restore	64
Resolving Software and Hardware Incompatibilities	65
Reinstalling Microsoft® Windows® XP	66
Before You Begin	66
Reinstalling Windows XP	66
Adding Parts	69
Front and Back View of the Computer	70
Front View	70
Back View	72
Reattaching the Hinge Arms	75
Reattaching the Front Door	77
Opening the Computer Cover	78
Looking Inside Your Computer	80
System Board	81
Installing and Removing Cards	82
Installing a Card	82
Removing a Card	86
Adding Memory	87
DDR Memory Overview	87
Memory Installation Guidelines	88
Addressing Memory with 4-GB Configurations	88
Installing Memory	88
Adding or Replacing the AGP Card	91
Removing an AGP Card	91
Installing an AGP Card	92
Adding a Second Hard Drive	93
Adding a Floppy Drive	96
Removing the Front-Panel Insert	97
Installing a Floppy Drive	99
Closing the Computer Cover	100
Appendix	101
Standard Settings	106
Viewing Settings	107
System Setup Screens	107
Boot Sequence	107
Clearing Forgotten Passwords	109
Replacing the Battery	110
Dell Technical Support Policy (U.S.Only)	112
Definition of \	112
Definition of \	112
Contacting Dell	113
Regulatory Notices	131
NOM Information (Mexico Only)	132
Limited Warranties	133
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)	133
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)	136
Dell Software and Peripherals (Canada Only)	139
1-Year End-User Manufacturer Guarantee (Latin America and the CaribbeanOnly)	139
Intel® Warranty Statement for Pentium® and Celeron® Processors Only (U.S. and Canada Only)	141

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Solving Problems

•

Unintelligible characters print from the printer.

•

The mouse pointer does not move or "stutters" when it moves.

•

Messages appear stating that the computer is not operating at maximum performance.

•

Errors occur and programs crash for no apparent reason.

•

Nothing displays on the monitor.

IEEE 1394 Device Problems

NOTE:

Check Windows Explorer to see if your device is listed as a drive.

EMOVE

ANY

RECENTLY

ADDED

HARDWARE

SEE

RESOLVES

THE

CONFLICT

—

If removing the hardware resolves the conflict, see the hardware documentation for

configuration and troubleshooting instructions. If the problem persists, contact the hardware

manufacturer for technical assistance.

HECK

YOUR

OPERATING

SYSTEM

DOCUMENTATION

FOR

ADDITIONAL

TROUBLESHOOTING

INFORMATION

HECK

FOR

INTERRUPT

REQUEST

CONFLICTS

—

See page 65.

HECK

THE

IEEE 1394

DEVICE

—

Ensure that the IEEE 1394 device is properly inserted

into the connector.

NSURE

THAT

THE

IEEE 1394

DEVICE

RECOGNIZED

INDOWS

—

Click the

Start

button and click

Control Panel

Click

Printers and Other Hardware

If your IEEE 1394 device is listed, Windows recognizes the device.

YOU

HAVE

PROBLEMS

WITH

ELL

PROVIDED

IEEE 1394

DEVICE

—

Contact

Dell (see page 113).

YOU

HAVE

PROBLEMS

WITH

IEEE 1394

DEVICE

NOT

PROVIDED

ELL

—

Contact the IEEE 1394 device manufacturer.