Epson WorkForce 320 User Manual - Page 41

Solving Problems, Checking for Software Updates, Error Indicators - drivers

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Solving Problems If you have a problem with your Epson product, check the messages on the LCD screen to diagnose the cause. You can also check the basic troubleshooting suggestions beginning on page 42, or your online User's Guide. Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Open your online User's Guide and select Download the Latest Software or visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada). With Windows, you can select Driver Update on the Maintenance tab in the printer settings window. You can also click Start or , select Programs or All Programs, select EPSON, select your product, and click Driver Update. Error Indicators Follow the instructions on the LCD screen to solve most common problems. If you see one of the error messages below, follow the steps here to proceed. LCD screen messages Printer error Scanner error A fax error has occurred. No dial tone. Fax job incomplete. Problem and solution Turn the product off, make sure no paper is jammed inside (see page 44), and turn it back on. If the error is not resolved, contact Epson (see page 46). Make sure the phone cable is securely connected to a working phone line. If you connected the product to a PBX (Private Branch Exchange) or Terminal Adapter, turn off Dial Tone Detection; see your online User's Guide. Solving Problems 41

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Solving Problems
41
Solving Problems
If you have a problem with your Epson product, check the messages on the LCD
screen to diagnose the cause. You can also check the basic troubleshooting
suggestions beginning on page 42, or your online
User’s Guide
.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website for
free updates to your product software. Open your online
User’s Guide
and select
Download the Latest Software
or visit
Epson’s support website at
epson.com/support
(U.S.) or
epson.ca/support
(Canada).
With Windows, you can select
Driver Update
on the
Maintenance
tab in the
printer settings window. You can also click
Start
or
, select
Programs
or
All
Programs
, select
EPSON
, select your product, and click
Driver Update
.
Error Indicators
Follow the instructions on the LCD screen to solve most common problems. If
you see one of the error messages below, follow the steps here to proceed.
LCD screen messages
Problem and solution
Printer error
Scanner error
A fax error has occurred.
Turn the product off, make sure no paper is
jammed inside (see page 44), and turn it back on.
If the error is not resolved, contact Epson (see
page 46).
No dial tone.
Fax job incomplete.
Make sure the phone cable is securely connected
to a working phone line. If you connected the
product to a PBX (Private Branch Exchange) or
Terminal Adapter, turn off
Dial Tone Detection
;
see your online
User’s Guide
.