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Gateway E-9525R | Gateway E-9525R Server User Guide - Page 1
E-9525R Server USERGUIDE ®
Gateway E-9525R | Gateway E-9525R Server User Guide - Page 2
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7 SAS/SATA backplane 7 LED information 8 Getting Help 9 Server Companion DVD 9 Gateway Web site 9 Telephone support 9 Chapter 2: Setting Up Your Server 11 Setting up the hardware 12 Protecting from power source problems 12 Mounting your server into a cabinet 13 Installing the bezel 16
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server case 31 Closing the server case 32 Installing and removing drives 33 Removing and installing an optical drive 33 Removing and installing a tape drive 35 Removing and installing a hard drive 37 Removing and installing a diskette drive 38 Filling empty drive bays 39 Installing memory
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www.gateway.com Battery replacement 73 Beep codes 74 LED information 75 Diagnostic LEDs 76 BIOS 81 Optical drive 81 Expansion cards 82 Hard drive 82 Internet 83 Keyboard 83 Memory 83 Monitor 83 Power 84 Processor 84 Appendix A: Server Specifications 85 System specifications 86 System
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Contents iv
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CHAPTER 1 Checking Out Your Gateway Server • Front • Back • Interior • System board • Hot-swap backplanes • Getting Help 1
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Front CHAPTER 1: Checking Out Your Gateway Server Hard drives Hard drive tray LEDs Control panel Optical drive Control panel # Feature 1 Power button 2 Power LED 3 Reset button 4 NMI button 5 System fault LED 6 NIC status LED 2 # Feature 7 SMIL module plug 8 VGA connector 9
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Back www.gateway.com Dual NIC connectors PS/2 Keyboard port VGA port Serial port Server management port PS/2 Mouse port ID LED Dual USB ports SAS JBOD connector (optional) Power supply AC power connector 3
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CHAPTER 1: Checking Out Your Gateway Server # Feature # Feature 1 System board 9 Control panel adapter card 2 Fan duct 10 SAS/SATA backplane 3 System fans 11 System fans 4 Tape drive (optional) 12 System fans 5 Slimline DVD/CD-RW combo drive or 13 RPS power distribution
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System board Connectors www.gateway.com 37 36 35 34 33 32 31 30 29 28 # Feature 1 Rear dual USB Port (J35) 2 Serial port (J31) 3 ID LED (CR16) 4 VGA port (
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CHAPTER 1: Checking Out Your Gateway Server # Feature 5 PS/2 mouse port (J15) 6 PS/2 keyboard port (J6) 7 Server management port (J59) 8 Dual NIC connector (RJ-45) (J14) 9 PCI-E expansion slot (J4) 10 PCI-X/PCI-E expansion slot (J9) 11 Battery (B1) 12 System configuration
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www.gateway.com Hot-swap backplanes SAS/SATA backplane # Feature 1 SAS/SATA hard drive connector 0 2 SAS/SATA hard drive connector 1 3 SAS/SATA hard drive connector 2 4 SAS/SATA hard drive connector 3 # Feature 5 SAS/SATA hard drive connector 4 6 SAS/SATA hard drive connector 5 7
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On = Server identification identification back of system (front) enabled board Blue (back) System Fault Visible fault warning Control panel Red Off = System normal Blinking = Non-critical system fault On = Critical system fault (system needs to be shut down and serviced) Hard drive tray
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you use your server. Visit the Gateway Web site at support.gateway.com for: • Technical documentation and product guides • Technical tips and support • Updated hardware drivers • Order status • Frequently asked questions (FAQs) Telephone support You can access a wide range of services through your
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CHAPTER 1: Checking Out Your Gateway Server 10
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CHAPTER 2 Setting Up Your Server • Setting up the hardware • Protecting from power source problems • Mounting your server into a cabinet • Starting your server • Setting up the operating system • Initial hardware settings 11
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data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference. Important Keep the server boxes and packing material in case you need to ship the server. Protecting from power source problems Surge protectors, line conditioners, and uninterruptible
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.gateway.com. Mounting your server into a cabinet Caution Before attaching cabinet accessories, make sure that the server is server, refer to the instructions included in the kit. To mount your server in a cabinet: 1 Align the slots in the front server rails with the studs on the side of the server
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the rail forward until it stops. Locking screw (installed) Back server rail Stud (installed) Stud 4 Align the locking screw holes in the rails with the threaded screw holes in the server, then install one locking screw through the each back server rail. 5 Attach one mounting nut to each of the
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.gateway.com 6 Attach one mounting nut to each of the two back cabinet posts where you plan to install the server. Back cabinet post Mounting nut Hinged back rail mounting bracket Warning You must support the server while installing or removing the front and back mounting screws. If the server
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mounting nuts, then secure the front in place with two mounting screws (one on each side). Installing the bezel To install the bezel: 1 With the server pulled out from the cabinet, align the holes in the handle with the small holes in the mounting brackets on the front side of the
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www.gateway.com Back view Handle Mounting screw Front view Mounting bracket Mounting required to support the front of the server. You must support the server while removing the front screws and while sliding the server off the cabinet rails. If the server is not supported, damage to the server or
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on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see "Error messages" on page 69 and "Beep codes" on page 74 for troubleshooting information
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for your specific network. If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions. Initial hardware settings Your server comes from the manufacturer with the correct initial hardware settings to operate your
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CHAPTER 2: Setting Up Your Server 20
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CHAPTER 3 Maintaining Your Server • Caring for your server • Preparing for system recovery • System administration • Identifying your server • Updating the baseboard management controller firmware • Using your Server Companion DVD 21
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can of air with a narrow, straw-like extension • Isopropyl alcohol • Cotton swabs • A tape drive cleaning cartridge (if a tape drive is installed) • A CD drive cleaning kit Cleaning tips Warning When you shut down your server, the power turns off, but some electrical current still flows through your
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are triggered by certain events or conditions. For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide at http://support.gateway.com/support/default.asp# (by selecting this server from the list). You can also find additional information in the program's online
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Setup utility. To remove a BIOS security password: Tip Passwords can also be cleared using jumpers on the system board. For instructions, see "Resetting BIOS passwords" on page 63. 1 Restart your server, then press F2 at any time after you see the LEDs on your keyboard flash or turn off. The BIOS
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BMC firmware zip file from support.gateway.com. 2 Read the release notes for the firmware update. 3 Follow the instructions on the Web site or in Insert the Server Companion DVD into the DVD drive on a computer running the Windows operating system. The Gateway Application and Driver Recovery window
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on-screen instructions. To access the files manually, open the Drivers folder on the Server Companion DVD, then open the appropriate subfolder. To extract drivers and programs to diskettes: 1 Insert the Server Companion DVD into your server's DVD drive. The Gateway Application and Driver Recovery
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the DVD drive. 2 Restart your server. A message appears asking you to select an option. 3 Press any key to boot from the DVD. The Gateway Options Main Menu appears. 4 Follow any on-screen instructions. You can use the options in this menu to reformat your hard drive, create mass-storage driver disks
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CHAPTER 3: Maintaining Your Server 28
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4 Installing Components • Preparing to install components • Preventing static electricity discharge • Opening the server case • Closing the server case • Installing and removing drives • Installing memory • Installing and removing PCI expansion cards • Replacing system fans • Replacing or adding
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• Has a stable surface on which to set your server. • Has enough room to place all of your server parts. • Is near a grounded outlet so you can test your server after installation. • Is near a telephone (in case you need help from Gateway Customer Care). The telephone must be directly connected to
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the front screws and while sliding the server off the cabinet rails. If the server is not supported, damage to the server or injury may result. 3 If the server is mounted in a cabinet, remove the server from the cabinet. For instructions, see "Removing the server from a cabinet" on page 17. 4 Place
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you close the case. 2 Place the top cover (1) on the server, then slide it forward until it clicks into place. Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server. 3 Replace the screw (2) to hold the top cover in place
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pulling it from the chassis. 3 Follow the instructions in "Opening the server case" on page 31. 4 Remove the large fan cage by following the instructions in "Replacing system fans" on page 44. 5 Disconnect the 44-pin optical drive cable from the optical drive interface board. 6 Loosen the thumbscrew
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board to the back of the new optical drive. 11 Align the optical drive with the two clips on the left side of the optical drive tray, then press the optical drive into place in the tray. 12 Insert the optical drive tray into the bay in the media cage until it clicks into place. 13
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previously loosened. 15 Attach the 44-pin optical drive cable to the back of the optical drive interface board. 16 Reinstall the large fan cage by following the instructions in "Replacing system fans" on page 44. 17 Follow the instructions in "Closing the server case" on page 32. 18 Reinstall the
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loosened. 13 Connect the data and power cables to the back of the tape drive. 14 Reinstall the large fan cage by following the instructions in "Replacing system fans" on page 44. 15 Follow the instructions in "Closing the server case" on page 32. 16 Reinstall the bezel, if required, by snapping it
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to add or replace a hard drive in a hot-swap bay. Your server supports as many as six 1-inch high, 3.5-inch hot-swap SATA and SATA II hard drives or six 1-inch high, 3.5-inch hot-swap SAS hard drives. You can purchase additional drives through your Gateway Sales or Customer Care representative. To
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remove it by pulling it from the chassis. 3 Follow the instructions in "Opening the server case" on page 31. 4 Disconnect the USB cable from the diskette drive. 5 Lift the blue locking tab on the back of the diskette drive tray, then push the drive tray out the front of the media cage. Blue locking
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bezel by snapping it into place on the front of the server. Empty drive carriers for unused drive bays are included with your server. Installing memory Caution Use only 667 MHz Fully-Buffered (FB-DIMM) memory modules. Your server supports eight 667 MHz fully-buffered DIMMs (FB-DIMMs) to provide up
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CHAPTER 4: Installing Components The BIOS configures the memory controller to run in non-redundant, mirroring, and GB DIMM7 512 MB 1 GB 2 GB 4 GB 512 MB 1 GB 2 GB 4 GB DIMM8 512 MB 1 GB 2 GB 4 GB Total Usable Memory 512 MB 1 GB 2 GB 4 GB 1 GB 2 GB 4 GB 8 GB 2 GB 4 GB 8 GB 16 GB 2 GB 4 GB 8
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www.gateway.com Mirroring mode: DIMM Installation Options - Mirroring Mode DIMM DIMM1 DIMM2 DIMM3 DIMM4 4 512 . To install or replace memory: 1 Follow the instructions in "Preventing static electricity discharge" on page 30. Make sure that you turn off the server, then unplug the power cord
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memory slot should secure the memory module automatically. 5 Follow the instructions in "Closing the server case" on page 32. 6 Turn on the server and open the BIOS setup utility. Verify the System Memory the riser card. The PCI-E expansion slot can support two PCI-E x8 slots with x4 speed using the
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www.gateway.com 4 Push the release clips (1) in the direction shown in the illustration, then lift the assembly (2) out of the chassis. Caution Do not touch the
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instructions in "Closing the server case" on page 32. 14 See the card's documentation for software installation instructions. Replacing system fans This server fans maintain the ideal temperature for the system board, backplane, and disk drives. If one fan fails, the speed of the other fans will
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www.gateway.com 3 Determine which fan group needs to be replaced by noting which fans fan cage and press down the locking handle to secure the fan group in place. 6 Follow the instructions in "Closing the server case" on page 32. To replace the system fan and fan cage assembly: Important Both system
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chassis (3), then push it in the direction of the arrow to lock it into place (4). 9 Replace the fan duct into the chassis. 10 Follow the instructions in "Closing the server case" on page 32. 46
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www.gateway.com Replacing or adding a processor Warning Processors and heat sinks may be page 30. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server. 3 Follow the instructions in "Opening the server case" on page 31. 4 Push down, then
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CHAPTER 4: Installing Components 6 Unlock the load lever (1) and lift it up, then open the load plate (2) to release the processor. 7 Lift the processor (3) out of the socket and place it in a static-free bag or case for storage. Caution The processor only fits the socket when oriented as indicated.
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sink socket. 12 Follow the instructions in "Closing the server case" on page 32. Replacing a power supply module Caution The power supplies in this server contain no user-serviceable parts. Only a qualified computer technician should service the power supplies. Your server comes with 3-wire AC power
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, then unplug the power cord(s) and all other cables connected to the server. 2 Follow the instructions in "Opening the server case" on page 31. 3 Remove the power supply modules by following the instructions in "Replacing a power supply module" on page 49. 4 Disconnect the main power, CPU power
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www.gateway.com 5 Push down the release bar (1). server. 3 Follow the instructions in "Opening the server case" on page 31. 4 Remove all of the hot-swap drive carriers from the server and make note of which bay you remove each drive from. For instructions, see "Removing and installing a hard drive
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CHAPTER 4: Installing Components 5 Remove the fan duct and system fans by following the instructions in "Replacing system fans" on page 44. 6 Disconnect all cables from the backplane. 7 Pull the backplane bracket and backplane (1) out of the chassis. Caution Pressing
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www.gateway.com 11 Slide the backplane to the right, locking it into 32. 16 Reinstall the hot-swap drives back into the server. Make sure that you install the drives into the same bays you removed them from in Step 4. For instructions see "Removing and installing a hard drive" on page 37. 17 Replace
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CHAPTER 4: Installing Components 5 Follow the instructions in "Closing the server case" on page 32. Installing and removing an optional mezzanine board For information on installing and removing the optional mezzanine board, refer to the Mezzanine Board User Guide. Replacing the CMOS battery Warning
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to the server. 2 Follow the instructions in "Opening the server case" on page 31. 3 Remove the fan duct and system fans by following the instructions in "Replacing system fans" on page 44. 4 Remove the media cage by following the instructions in "Removing and installing an optical drive" on page
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chassis. 10 Insert the media cage into the assembly bay in the chassis. 11 Secure the assembly by drives and the control panel bridge card. 13 Reinstall the fan duct and system fans by following the instructions in "Replacing system fans" on page 44. 14 Follow the instructions in "Closing the server
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www.gateway.com 4 Remove the fan duct and system fan cage by following the instructions in "Replacing system fans" on page 44. 5 Remove the memory modules by following the instructions in "Installing memory" on page 39. 6 Remove the heatsinks and processors by following the instructions in "
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a processor" on page 47. 17 Reinstall the PCI riser assembly by following the instructions in "Installing and removing PCI expansion cards" on page 42. 18 Follow the instructions in "Closing the server case" on page 32. 19 Restart your server, then press F2 at any time after you see the LEDs on your
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CHAPTER 5 Using the BIOS Setup Utility • Opening the BIOS Setup utility • Updating the BIOS • Recovering the BIOS • Resetting the BIOS • Updating and recovering the BMC 59
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this guide's appendix for "BIOS Settings" on page 93. To open the BIOS Setup utility: 1 Restart your server, then support.gateway.com. 5 Follow the instructions on the Web site or the readme.txt file in the downloaded zip file to update the BIOS. 6 After you have updated the BIOS, restart your server
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you see a message on the screen. 3 Remove the diskette, the CD or DVD, or the bootable USB "disk-on-key." 4 Restart the server. The old BIOS is recovered. To manually recover the BIOS: 1 Follow the instructions in "Preventing static electricity discharge" on page 30. Make sure that you turn off the
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1 Print the appendix for "BIOS Settings" on page 93 in this guide. 2 Restart your server, then press F2 at any time after you see the LEDs on your turn off the server, then unplug the power cord(s) and all other cables connected to the server. 5 Follow the instructions in "Opening the server case" on
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www.gateway.com 6 Remove the jumper across pins 1-2 of header J3-B, then place the jumper across pins 2-3. 7 Follow the instructions in "Closing the server case" on page 32. 8 Reconnect the power cords and turn on the server. The BIOS is reset. 9 Turn off the server, then disconnect the power cords
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31. 8 Place the jumper back onto pins 1-2. 9 Follow the instructions in "Closing the server case" on page 32. Updating and recovering the BMC Updating the BMC firmware To update the BMC firmware: 1 Download the BMC firmware zip file from support.gateway.com. 2 Read the release notes for the firmware
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www.gateway.com Recovering the BMC If you encounter a problem while you are updating the BMC, such as a the KVM switch. To manually recover the BMC: 1 Follow the instructions in "Preventing static electricity discharge" on page 30. Make sure that you turn off the server, then unplug the power cord
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CHAPTER 5: Using the BIOS Setup Utility 66
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CHAPTER 6 Troubleshooting • Telephone support • Tutoring and training • Safety guidelines • Error messages • Troubleshooting 67
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CHAPTER 6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your server, follow these recommendations before contacting Gateway Customer Care: • Make sure that your server is connected correctly to a grounded AC outlet that is supplying
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. Select from several easy-to-use learning libraries. www.gateway.com/training Safety guidelines While troubleshooting your server, follow these safety guidelines: Warning To avoid bodily injury, do not attempt to troubleshoot your server problem if: - The power cords or plugs are damaged - Liquid
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Troubleshooting Boot messages Boot Failure ... This is a generic message indicating the BIOS could not boot from a particular device. This message is usually followed by other information concerning the device. Invalid Boot Diskette A diskette was found in the drive or removable media drive does not
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gateway.com Secondary Master Drive - ATAPI Incompatible The IDE/ATAPI device configured as Secondary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. Secondary Slave Drive a problem with system
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Troubleshooting NVRAM or more Static Devices are trying to use the same resource space (usually Memory or I/O). PCI I/O conflict A PCI adapter generated an I/O resource conflict channel 2 of the 8254 timer. This may indicate a problem with system hardware. Interrupt Controller-1 error BIOS POST could
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the exact message before calling Gateway Customer Care. For instructions, see "Telephone support" on page 68. • Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Check your configuration settings. • When diagnosing problems, press the non
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CHAPTER 6: Troubleshooting • Remove the top panel by following the instructions in "Opening the server case" on page 31, then make sure that all cables inside the case are attached securely. Also, make sure that the colored cable edges are
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On - Server identification identification back of system (front) enabled board Blue (back) System Fault Visible fault warning Control panel Red Off - System normal Blinking - Non-critical system fault On - Critical system fault (system needs to be shut down and serviced) Hard drive tray
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This system board provides a set of eight diagnostic (Port 80) LEDs. If you are troubleshooting your system, these LEDs can help you determine where errors are taking place. If you are experiencing problems with your server, open the case and check these LEDs (CR8 to CR15) on the system board, then
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www.gateway.com In determining the code the mouse, to solve the problem. All LEDs are cleared and restored to normal status after the server is power cycled. POST code checkpoints is OK and CMOS checksum is OK. Verify CMOS checksum manually by reading storage area. If the CMOS checksum is bad,
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6: Troubleshooting Check needed. Updates CMOS memory size from memory found in memory test. Allocates memory for Extended BIOS Data Area from base memory. Initialize NUM-LOCK of chipset registers. Build ACPI tables (if ACPI is supported). Program the peripheral parameters. Enable/disable NMI as
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www.gateway.com Check point A2 A4 A7 A8 A9 AA AB AC B1 00 Description Take information. D7 Restore CPUID value back into register. The Bootblock-Runtime interface module is moved to system memory and control is given to it. Determine whether to execute serial flash. D8 The Runtime module is
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CHAPTER 6: Troubleshooting Check point D9 DA Description Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into memory. Leaves all RAM below 1 MB Read-Write, including E000 and F000 shadow areas, but closing SMRAM. Restore CPUID value back into register. Give control to
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an optical drive • Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Make sure that the IDE controllers are enabled. For more information, see "Using the BIOS Setup Utility" on page 59. • Reinstall the device driver. For instructions, see
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. The drive tray opens. • If this problem happens frequently while the server is turned on, the drive may be defective. Expansion cards Your server does not recognize an expansion card • Restart your server. • Make sure that you have installed the necessary software or driver. For instructions, see
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www.gateway.com Internet Keyboard Memory Monitor See also Modem. You cannot connect to the Internet • Make sure that your account with your Internet Service Provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem.
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troubleshooting, see "Monitor" on page 83. • If your server to plug the server directly into server and make sure that server, it makes several short beeps • The short beeps indicate the server has encountered some type of error. See "Beep codes" on page 74. Your server server from one processor
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APPENDIX A Server Specifications • System specifications • System board specifications • Environmental specifications • Electronic specifications • Additional specifications 85
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swap hard drive bays Card sizes Supports three full-length, full-height and two low-profile PCI expansion cards Power supply One 700 W hot-swap, power supply module (standard) Additional 700 W hot-swap redundant power supply module (optional) Operating systems Supports Windows Server 2003 (all
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gateway.com PCIe x8 mezzanine board for SAS HBA and RAID support. ACPI 2.0b compliance Supports: ■ S0 ■ S1 ■ S5 Environmental specifications The following specifications identify maximum environmental conditions. At no time should the server supply Electronic specifications Memory map Address
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APPENDIX A: Server Specifications Interrupts Important If you disable an IDE controller to free the interrupt for that controller, you must physically unplug the IDE cable from the system board. Simply disabling the drive by configuring the BIOS option does not make the interrupt available. The
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www.gateway.com Pin Signal Name 8 Power good 9 Stand by +5 V 10 +12 V 11 +12 V 12 +3.3 V 13 +3.3 V 14 -12 V 15 Ground 16 DC_ON (soft on/off) 17 Ground
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APPENDIX A: Server Specifications Pin Signal Name 3 Blue (analog color signal B) 4 No connection 5 GND 6 GND 7 +5 V 8 GND 9 +5 V 10 GND 11 No connection 12 SDA 13 HSYNC (horizontal sync) 14
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5 +3.3 V Additional specifications For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway's eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications for your own
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APPENDIX A: Server Specifications 92
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APPENDIXB BIOS Settings 93
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BIOS settings, run the BIOS Setup utility. To view all BIOS settings: 1 Restart your server, then press F2 at any time after you see the LEDs on your keyboard flash or Build date, System ID, Version), Processor (Type, Speed, Count) System Memory (Size) System Time System Date HH:MM:SS DAY MM/DD/YYYY
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BIOS menu www.gateway.com BIOS submenu Memory Configuration IDE Configuration Setting Hyper-Threading Technology Intel Speed Step™ Tech Value Enabled Disabled Auto Disabled Memory Performance Mode Total Memory Capacity Memory Redundancy DIMM 1 DIMM 2 DIMM 3 DIMM 4 DIMM 5 DIMM 6 DIMM 7 DIMM 8
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96 BIOS menu APPENDIX B: BIOS Settings BIOS submenu Super I/O Configuration Setting Primary IDE Master Primary IDE Slave Secondary IDE Master Secondary IDE Slave Third IDE Master Fourth IDE Master Fourth IDE Slave ACHI Port 0 ACHI Port 1 ACHI Port 2 ACHI Port 3 ACHI Port 4 ACHI Port 5 Hard Disk
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menu www.gateway.com BIOS submenu USB Configuration PCI Configuration Setting Serial Port 1 Address Serial Port 1 IRQ PS/2 Keyboard PS/2 Mouse Value Disabled 3F8 2F8 3E8 2E8 IRQ3 IRQ4 IRQ10 IRQ11 Present Present USB Devices Enabled (List of USB devices detected by BIOS) Legacy USB Support USB
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Num-Lock POST Error Pause Boot Device Priority 1st Boot Device nth Boot Device Hard Disk Drives 1st Drive nth Drive Removable Drive 1st Drive nth Drive CD/DVD Drives 1st Drive nth Drive Value ■ Top PCIe slot Option ROM (enabled or disabled) ■ Bottom PCIe slot Option ROM (enabled or
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BIOS menu Server www.gateway.com BIOS submenu Setting Value Administrator Password (Installed/Not installed) User Reset Switches Inhibit Disabled Enabled NMI Control Disabled Enabled System Management Server Board Part Number Server Board Serial Number NIC 1 MAC Address NIC 2 MAC Address
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Access Serial Port Number (Base address and IRQ) Serial Port Mode Flow Control Redirection After BIOS POST Terminal Type VT-UTF8 Combo Key Support IPMI Configuration Status of BMC BMC Firmware Revision View BMC Event Log Clear BMC System Event Log BMC PEF Status Toggle PEF IOat Restore
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www.gateway.com BIOS menu drive type) Device Device information Vendor Device vendor Size Device size LBA Mode Device LBA mode Block Mode Device block mode PIO Mode Device PIO mode Async DMA Device Async DMA mode Ultra DMA Device Ultra DMA mode S.M.A.R.T. Device S.M.A.R.T. support
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APPENDIX B: BIOS Settings BIOS submenu BIOS 2nd level submenu Setting S.M.A.R.T. 32Bit Data Transfer Value Auto Disabled Enabled Disabled Enabled BIOS submenu USB Configuration BIOS 2nd level submenu USB Mass Storage Device Configuration Setting USB Mass Storage Reset Delay Device #1 Emulation
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APPENDIXC Legal Information 103
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. See installation instructions for details. service may be required. The telephone company may request that you disconnect the equipment until the problem Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: ■ Gateway E-9525R Server
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approved by Gateway could void service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive
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Irvine Center Drive Irvine, CA 92618-2930 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been
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APPENDIXD Safety Information 107
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follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is must disconnect both power cords. ■ Unplug the system from the wall outlet and refer servicing to qualified personnel if: ■ The power cord or plug is damaged. ■ Liquid has
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77 DIM code checkpoints 81 DIMM see memory diskette drive connector 5 location 2 display troubleshooting 83 documentation Gateway Web site 9 Server Companion DVD 25 drive bays location 2 drivers installing 25 drives configuring 33 diskette 2 hard drive 2, 37 hot-swap 2, 37 installing 33, 37
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cleaning 22 troubleshooting 83 L LED information 8, 75 LEDs 2 diagnostic 76 system board 8, 75 line conditioners 12 location drive bays 4 fan module 4 memory slots 12 reset button 2 source problems 12 static electricity 30 surge protectors 12 troubleshooting 84 uninterruptible power supply (UPS
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83 LED information 8, 75 master boot record 82 memory 83 monitor 83 optical drive 81 power 84 power source problems 12 processor 84 safety guidelines 69 technical support 68 telephone support 68 video 83 turning off server 19 turning on server 18 U uninterruptible power supply (UPS) 13 UPS 13
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W Web site Gateway 9 Index 112
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A MAN E-9525R USR GDE R3 06/07

Section	Page
Checking Out Your Gateway Server	7
Front	8
Control panel	8
Back	9
Interior	10
System board	11
Connectors	11
Hot-swap backplanes	13
SAS/SATA backplane	13
LED information	14
Getting Help	15
Server Companion DVD	15
Gateway Web site	15
Telephone support	15
Setting Up Your Server	17
Setting up the hardware	18
Protecting from power source problems	18
Mounting your server into a cabinet	19
Installing the bezel	22
Removing the server from a cabinet	23
Starting your server	24
Understanding the power-on self-test	24
Turning off your server	25
Setting up the operating system	25
Initial hardware settings	25
Maintaining Your Server	27
Caring for your server	28
Cleaning your server	28
Cleaning tips	28
Cleaning the keyboard	28
Cleaning the screen	29
Cleaning the tape drive	29
Preparing for system recovery	29
Recording the BIOS configuration	29
System administration	29
Gateway Systems Manager	29
Server security	30
Locking the server	30
Using BIOS security passwords	30
Identifying your server	30
Updating the baseboard management controller firmware	31
Using your Server Companion DVD	31
Server Companion DVD contents	31
Viewing documents	31
Installing drivers and programs	32
Booting from the Server Companion DVD	33
Installing Components	35
Preparing to install components	36
Selecting a place to work	36
Gathering the tools you need	36
Getting Help	36
Preventing static electricity discharge	36
Opening the server case	37
Closing the server case	38
Installing and removing drives	39
Removing and installing an optical drive	39
Removing and installing a tape drive	41
Removing and installing a hard drive	43
Removing and installing a diskette drive	44
Filling empty drive bays	45
Installing memory	45
Non-redundant mode	46
Mirroring mode:	47
Sparing mode	47
Installing and removing PCI expansion cards	48
Removing and installing the PCI riser assembly, a riser or PCI card	48
Replacing system fans	50
Replacing or adding a processor	53
Replacing a power supply module	55
Replacing the RPS power distribution module	56
Replacing the hot-swap backplane	57
Installing and removing the ROMB battery pack for the mezzanine RAID card	59
Installing and removing an optional mezzanine board	60
Replacing the CMOS battery	60
Replacing the control panel adapter card	61
Replacing the control panel bridge card	62
Replacing the system board	62
Using the BIOS Setup Utility	65
Opening the BIOS Setup utility	66
Updating the BIOS	66
Recovering the BIOS	67
Resetting the BIOS	68
Resetting BIOS passwords	69
Updating and recovering the BMC	70
Updating the BMC firmware	70
Recovering the BMC	71
Troubleshooting	73
Telephone support	74
Before calling Gateway Customer Care	74
Telephone support	74
Telephone numbers	74
Tutoring and training	75
Safety guidelines	75
Error messages	75
Memory messages	75
Boot messages	76
Storage Device messages	76
System configuration messages	77
CMOS messages	78
Miscellaneous messages	79
Troubleshooting	79
First steps	79
Battery replacement	79
Beep codes	80
LED information	81
Diagnostic LEDs	82
POST code checkpoints	83
Bootblock initialization code checkpoints	85
Bootblock recovery code checkpoints	86
DIM code checkpoints	87
ACPI runtime checkpoints	87
BIOS	87
Optical drive	87
Expansion cards	88
Hard drive	88
Internet	89
Keyboard	89
Memory	89
Monitor	89
Power	90
Processor	90
Server Specifications	91
System specifications	92
System board specifications	92
Environmental specifications	93
Electronic specifications	93
Memory map	93
Interrupts	94
Connector pinouts	94
Main power connector (J5)	94
Processor power connector (J28)	95
VGA connector	95
Serial port connector	96
Keyboard and Mouse connectors	96
External USB connectors	97
I2C (SMBus) connector	97
Additional specifications	97
BIOS Settings	99
Legal Information	109
Safety Information	113
Numerics	115
A	115
B	115
C	115
D	115
E	115
F	115
G	115
H	116
I	116
J	116
K	116
L	116
M	116
N	116
O	116
P	116
R	116
S	117
T	117
U	117

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