Gateway E-9525R Gateway E-9525R Server User Guide - Page 74

Telephone support, Before calling Gateway Customer Care

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CHAPTER 6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your server, follow these recommendations before contacting Gateway Customer Care: • Make sure that your server is connected correctly to a grounded AC outlet that is supplying power. • If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely and plugged into the correct port or jack. • If you have recently installed hardware or software, make sure that you have installed it following the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer's documentation and technical support resources. • If you have "how to" questions about using a program, see: • The program's online Help • The program's documentation • Your operating system's documentation • The software or hardware manufacturer's Web site • See "Troubleshooting" on page 73. • Have your client ID, serial number (usually located on the back of your server case), and order number available, along with a detailed description of your issue, including the exact text of any error messages, and the steps you have taken. • Make sure that your server is nearby at the time of your call. The technician may have you follow appropriate troubleshooting steps. • Consider using Gateway's online technical support. Gateway's Web site has FAQs, tips, and other technical help. You can also use the Web site to e-mail Customer Care. For more information, visit Gateway's Customer Care Web site at support.gateway.com. Telephone support Gateway offers a wide range of customer service, technical support, and information services. Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description How to reach Gateway's Get tutorial assistance for software issues. fee-based software tutorial service 800-229-1103 (charged to your credit card) Gateway Customer Talk to a Gateway Customer Care representative Care about a non-tutorial technical support question. 877-485-1464 (US) (say the word "Server") 800-846-3609 (Canada and Puerto Rico) 605-232-2191 (all other countries) Sales, accounting, and warranty Get information about available systems, pricing, orders, billing statements, warranty service, or other non-technical issues. 800-846-2000 (US) 888-888-2037 (Canada) 68

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CHAPTER 6: Troubleshooting
68
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your server, follow these recommendations before contacting
Gateway Customer Care:
•
Make sure that your server is connected correctly to a grounded AC outlet that is supplying
power.
•
If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure
that all cables are plugged in securely and plugged into the correct port or jack.
•
If you have recently installed hardware or software, make sure that you have installed it
following the instructions provided with it. If you did not purchase the hardware or software
from Gateway, see the manufacturer’s documentation and technical support resources.
•
If you have “how to” questions about using a program, see:
•
The program’s online Help
•
The program’s documentation
•
Your operating system’s documentation
•
The software or hardware manufacturer’s Web site
•
See
“Troubleshooting” on page 73
.
•
Have your client ID, serial number (usually located on the back of your server case), and order
number available, along with a detailed description of your issue, including the exact text
of any error messages, and the steps you have taken.
•
Make sure that your server is nearby at the time of your call. The technician may have you
follow appropriate troubleshooting steps.
•
Consider using Gateway’s online technical support. Gateway’s Web site has FAQs, tips, and
other technical help. You can also use the Web site to e-mail Customer Care. For more
information, visit Gateway’s Customer Care Web site at
support.gateway.com
.
Telephone support
Gateway offers a wide range of customer service, technical support, and information services.
Telephone numbers
You can access the following services through your telephone to get answers to your questions:
Resource
Service description
How to reach
Gateway’s
fee-based software
tutorial service
Get tutorial assistance for software issues.
800-229-1103 (charged to your
credit card)
Gateway Customer
Care
Talk to a Gateway Customer Care representative
about a non-tutorial technical support question.
877-485-1464 (US) (say the word
“Server”) 800-846-3609 (Canada
and Puerto Rico)
605-232-2191
(all other countries)
Sales, accounting,
and warranty
Get information about available systems, pricing,
orders, billing statements, warranty service, or
other non-technical issues.
800-846-2000 (US)
888-888-2037 (Canada)