Gateway E-9525R Gateway E-9525R Server User Guide - Page 88

Expansion cards, Hard drive

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CHAPTER 6: Troubleshooting • Make sure that the drive is configured correctly by following the instructions in the drive's documentation. • Turn off your server, then remove the drive and push it in again to make sure the drive is seated correctly. For instructions, see "Removing and installing an optical drive" on page 33. Your optical drive tray does not open • Press a straightened paper clip wire into the optical drive's manual eject hole. The drive tray opens. • If this problem happens frequently while the server is turned on, the drive may be defective. Expansion cards Your server does not recognize an expansion card • Restart your server. • Make sure that you have installed the necessary software or driver. For instructions, see the card's documentation. • Reseat the expansion card and riser card. For instructions, see "Installing and removing PCI expansion cards" on page 42. • If another slot of the correct size is available, install the card in a different slot. Hard drive The hard drive cannot be accessed, or you receive a "General failure reading drive C" error message • If a diskette is in the diskette drive, eject it and restart your server by pressing the reset button. • Restart your server by pressing the reset button. • Turn off your server, then remove all hard drives and push them in again to make sure the drives are seated correctly. For instructions, see "Removing and installing a hard drive" on page 37. • If your server has been subjected to static electricity or physical shock, you may need to reinstall the operating system. You receive a "Non-system disk" or "disk error" error message • Eject the diskette from the diskette drive, then press ENTER. • Make sure that your hard drive has an active partition. For more information, see "The master boot record is corrupted" on page 82. You are having problems with a SATA drive • For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the BIOS has recognized the drive. • Make sure that the power cable and SATA cables are attached securely to the drive cage. • If the drive is not detected, try a different SATA port. • Try swapping SATA cables between drives to determine if the cable is defective. • Try listening to the drive to determine if the drive is spinning up. If not, the drive may be defective. The master boot record is corrupted • In a Windows network operating system, repair the master boot record using FDISK. To repair the master boot record: • At a DOS command prompt, type fdisk/mbr, then press ENTER. 82

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CHAPTER 6: Troubleshooting
82
•
Make sure that the drive is configured correctly by following the instructions in the drive’s
documentation.
•
Turn off your server, then remove the drive and push it in again to make sure the drive is
seated correctly. For instructions, see
“Removing and installing an optical drive” on page 33
.
Your optical drive tray does not open
•
Press a straightened paper clip wire into the optical drive’s manual eject hole. The drive tray
opens.
•
If this problem happens frequently while the server is turned on, the drive may be defective.
Expansion cards
Your server does not recognize an expansion card
•
Restart your server.
•
Make sure that you have installed the necessary software or driver. For instructions, see the
card’s documentation.
•
Reseat the expansion card and riser card. For instructions, see
“Installing and removing PCI
expansion cards” on page 42
.
•
If another slot of the correct size is available, install the card in a different slot.
Hard drive
The hard drive cannot be accessed, or you receive a “General failure reading drive C” error
message
•
If a diskette is in the diskette drive, eject it and restart your server by pressing the reset
button.
•
Restart your server by pressing the reset button.
•
Turn off your server, then remove all hard drives and push them in again to make sure the
drives are seated correctly. For instructions, see
“Removing and installing a hard drive” on
page 37
.
•
If your server has been subjected to static electricity or physical shock, you may need to
reinstall the operating system.
You receive a “Non-system disk” or “disk error” error message
•
Eject the diskette from the diskette drive, then press E
NTER
.
•
Make sure that your hard drive has an active partition. For more information, see
“The
master boot record is corrupted” on page 82
.
You are having problems with a SATA drive
•
For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the BIOS has
recognized the drive.
•
Make sure that the power cable and SATA cables are attached securely to the drive cage.
•
If the drive is not detected, try a different SATA port.
•
Try swapping SATA cables between drives to determine if the cable is defective.
•
Try listening to the drive to determine if the drive is spinning up. If not, the drive may be
defective.
The master boot record is corrupted
•
In a Windows network operating system, repair the master boot record using FDISK.
To repair the master boot record:
•
At a DOS command prompt, type
fdisk/mbr
, then press E
NTER
.