HP 353803-B22 HP StorageWorks 1000 Modular Smart Array maintenance and service - Page 38

Failure <i2c Device, I2c Read Failure

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Message Type 24 BAD SCSI BUS Error MODE NON-LVD DEVICE FOUND 25 FW VERSION IS NOT SUPPORTED Error 26 BAD SCSI TARGET Error 30 I2C READ FAILURE Error 31 I2C WRITE Error FAILURE Description Action The MSA does not support SCSI Single Ended (SE) devices; it only supports SCSI Low Voltage Differential (LVD) devices. The MSA should be powered off and then all SCSI devices attached to it should be examined. Any SE devices found should be removed and replaced with LVD devices. During a firmware update, a check is made of the hardware to ensure that it is compatible with the version of firmware being installed. This error indicates a problem. Contact HP support. The MSA is not properly identifying an external storage enclosure. Do the following: 1. Remove power from the MSA and all attached storage enclosures. 2. Re-seat all cables to the external storage enclosures. 3. Verify that all cables are connected in a supported manner. 4. Apply power to the external storage enclosures. 5. Apply power to the MSA. Should the issue persist, contact HP support. The MSA has a number of internal devices that are accessed via an I2C hardware bus. One of these devices failed when attempting to read from it. Certain I2C devices are considered critical and will result in a failure of the array controller while others may result in some loss of functionality (such as lost display messages). Should the issue persist, contact HP support. The MSA has a number of internal devices that are accessed via an I2C hardware bus. One of these devices failed when attempting to write to it. Certain I2C devices are considered critical and results in a failure of the array controller while others may result in some loss of functionality (such as lost display messages). Should the issue persist, contact HP support. 38 LCD panel and message descriptions

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Message
Type
Description
Action
24 BAD SCSI BUS
MODE NON-LVD DEVICE
FOUND
Error
The MSA does not
support SCSI Single
Ended (SE) devices; it
only supports SCSI Low
Voltage Differential (LVD)
devices.
The MSA should be powered
off and then all SCSI devices
attached to it should be
examined. Any SE devices
found should be removed
and replaced with LVD
devices.
25 FW VERSION IS
NOT SUPPORTED
Error
During a
fi
rmware update,
a check is made of the
hardware to ensure that it is
compatible with the version
of
fi
rmware being installed.
This error indicates a
problem.
Contact HP support.
26 BAD SCSI TARGET
Error
The MSA is not properly
identifying an external
storage enclosure.
Do the following:
1.
Remove power from the
MSA and all attached
storage enclosures.
2.
Re-seat all cables to
the external storage
enclosures.
3.
Verify that all cables
are connected in a
supported manner.
4.
Apply power to the
external storage
enclosures.
5.
Apply power to the
MSA.
Should the issue persist,
contact HP support.
30 I2C READ FAILURE
<I2C device name>
Error
The MSA has a number
of internal devices that
are accessed via an I2C
hardware bus. One of
these devices failed when
attempting to read from it.
Certain I2C devices are
considered critical and will
result in a failure of the
array controller while others
may result in some loss of
functionality (such as lost
display messages).
Should the issue persist,
contact HP support.
31 I2C WRITE
FAILURE <I2C device
name>
Error
The MSA has a number
of internal devices that
are accessed via an I2C
hardware bus. One of
these devices failed when
attempting to write to it.
Certain I2C devices are
considered critical and
results in a failure of the
array controller while others
may result in some loss of
functionality (such as lost
display messages).
Should the issue persist,
contact HP support.
38
LCD panel and message descriptions