HP 5550 User Guide - Page 215
Solving Problems with Media Misfeeds
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Solving Problems with Media Misfeeds " Frequent misfeeds in any area indicate that area should be checked, repaired, or cleaned. Repeated misfeeds may also happen if you're using unsupported print media. Symptom Several sheets go through the printer together. Media misfeed message stays on. Duplex option misfeeds. Cause Solution The front edges of the media are not even. Remove the media and even up the front edges, then reload it. The media is moist Remove the moist media and replace it from humidity. with new, dry media. Too much static elec- Do not fan transparencies. tricity is present. Right side cover needs to be opened and closed again to reset the printer. Open and close the right side cover of the printer again. Some media remains Recheck the media path and make misfed in the printer. sure that you have removed all of the misfed media. Unsupported media (wrong size, thickness, type, etc.) is being used. Use KONICA MINOLTA-approved media. See "Media Specifications" on page 100. Only plain paper, 60-90 g/m2 (16-24 lb) can be autoduplexed. See "Media Specifications" on page 100. Make sure that you have not mixed media types in Tray 1. Do not duplex (Double-Sided) envelopes, labels, thick stock, glossy, or transparencies. Media is still being misfed. Recheck the media path inside the duplex option and make sure that you have removed all of the misfed media. Solving Problems with Media Misfeeds 201