HP Color LaserJet Enterprise CP5525 Service Manual - Page 553

Problem Toner smears appear on the media. Sample The printed page contains misformed characters. Text or graphics are skewed on the printed page. The printed page contains wrinkles or creases. The front of the page is dirty. Repetitive horizontal lines ENWW Cause The product has residual media. Poor contact exists in the primary charging bias or developing bias contacts between the print cartridge and the product. The fuser inlet guide is dirty. The product is experiencing page skew. The laser/scanner unit is defective. Solution Remove the residual media. Clean each contact of the color that produces the missing color. If the problem remains after cleaning, check the contacts for damage. Replace any deformed or damaged parts. Clean the fuser inlet guide. See the "Text or graphics are skewed on the printed page" row in this table. Replace the laser/scanner assembly. The registration shutter spring Check the spring and place it in the is unhooked. correct position. The registration shutter spring Replace the cassette pickup is deformed. assembly. The roller or media feed guide Clean any dirty components. is dirty. A feed roller is deformed or has deteriorated. Replace any deformed or deteriorated rollers. The paper feed guide is damaged. Replace the paper-feed-guide unit. The photosensitive drum is dirty. Replace the print cartridge. The fuser roller or pressure roller is dirty. Execute a cleaning page to clean the contaminate off the fuser. If the dirt does not come off, replace the fuser. NOTE: Cleaning the fuser with HP tough paper provides better results than with plain paper. You might need to execute the cleaning process several times to remove all contaminates on the fuser. Damaged or dirty roller. See repetitive image defect ruler. Clean the indicated roller. If the contaminate does not come off, replace appropriate roller or assembly. Solve image-quality problems 529