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HP Color LaserJet Enterprise Flow MFP 6800 User Guide - Page 157

Solve problems, Control panel help system

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9 Solve problems Troubleshoot problems with the printer. Locate additional resources for help and technical support. The following information is correct at the time of publication. For current information, see Support for HP Color LaserJet Enterprise MFP 6800 or Support for HP Color LaserJet Enterprise MFP 6801. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Control panel help system The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that show specific procedures, such as clearing paper jams. If the printer alerts of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem. Solve problems 145

Section	Page
Printer overview	13
Warning icons	13
Potential shock hazard	14
Printer views	14
Printer front view	14
Printer back view	16
Control-panel view	17
Printer specifications	20
Technical specifications	20
Supported operating systems	22
Mobile printing solutions	24
Printer dimensions	24
Power consumption, electrical specifications, and acoustic emissions	27
Operating-environment range	27
Printer hardware setup and software installation	28
Paper trays	29
Load paper to Tray 1 (multipurpose tray)	29
Load Tray 1 (multipurpose tray)	29
Tray 1 (multipurpose tray) paper orientation	31
Load paper to Tray 2	35
Load Tray 2 or the optional 550-sheet trays	35
Tray 2 and the optional 550-sheet trays paper orientation	37
Use alternative letterhead mode	40
Load and print envelopes	41
Print envelopes	41
Envelope orientation	41
Load and print labels	42
Manually feed labels	42
Label orientation	43
Supplies, accessories, and parts	44
Order supplies, accessories, and parts	44
Ordering	44
Supplies and accessories	44
Customer self-repair parts	47
Configure the HP toner-cartridge-protection supply settings	47
Introduction	47
Enable or disable the Cartridge Policy feature	48
Enable or disable the Cartridge Protection feature	50
Replace the toner cartridges	52
Toner cartridge information	52
Remove and replace the toner cartridge	54
Replace the toner collection unit (TCU)	56
Replace the toner collection unit (TCU)	56
Replace the staple cartridge (stapler models only)	58
Remove and replace the staple cartridge in the 3-bin stapler/stacker	58
Remove and replace the staple cartridge in the finisher	60
Remove and replace the staple cartridge in the convenience stapler	62
Print	64
Print tasks (Windows)	64
How to print (Windows)	64
Automatically print on both sides (Windows)	65
Manually print on both sides (Windows)	65
Print multiple pages per sheet (Windows)	65
Select the paper type (Windows)	66
Additional print tasks	66
Print tasks (macOS)	67
How to print (macOS)	67
Automatically print on both sides (macOS)	67
Manually print on both sides (macOS)	67
Print multiple pages per sheet (macOS)	68
Select the paper type (macOS)	68
Additional print tasks	69
Store print jobs on the printer to print later or print privately	69
Introduction	69
Create a stored job (Windows)	69
Create a stored job (macOS)	70
Print a stored job	71
Delete a stored job	71
Information sent to printer for Job Accounting purposes	72
Mobile printing	72
Mobile printing solutions	72
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	73
HP ePrint via email	74
AirPrint	74
Android embedded printing	75
Print from a USB flash drive	75
Enable the USB port for printing	75
Print USB documents	76
Print using the SuperSpeed USB 3.0 port (wired)	77
Method one: Enable the SuperSpeed USB 3.0 port from the printer control panel menus	77
Method two: Enable the SuperSpeed USB 3.0 port from the HP Embedded Web Server (network-connected printers only)	77
Copy	79
Make a copy	79
Copy on both sides (duplex)	81
Additional copy tasks	83
Scan	84
Set up Scan to Email	84
Introduction	84
Before you begin	84
Step one: Access the HP Embedded Web Server (EWS)	85
Step two: Configure the Network Identification settings	86
Step three: Configure the Send to Email feature	86
Step four: Configure the Quick Sets (optional)	96
Step five: Set up Send to Email to use Office 365 Outlook (optional)	96
Set up Scan to Network Folder	99
Introduction	99
Before you begin	99
Step one: Access the HP Embedded Web Server (EWS)	99
Step two: Set up Scan to Network Folder	100
Set up Scan to SharePoint	109
Introduction	109
Before you begin	109
Step one: Access the HP Embedded Web Server (EWS)	109
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set	110
Scan a file directly to a SharePoint site	112
Quick Set scan settings and options for Scan to SharePoint	113
Set up Scan to USB Drive	114
Introduction	115
Step one: Access the HP Embedded Web Server (EWS)	115
Step two: Enable Scan to USB Drive	115
Step three: Configure the Quick Sets (optional)	116
Default scan settings for Scan to USB Drive setup	117
Default file settings for Save to USB setup	117
Scan to email	118
Introduction	118
Scan to email	118
Scan to job storage	121
Introduction	121
Scan to job storage on the printer	121
Print from job storage on the printer	123
Scan to network folder	123
Introduction	123
Scan to network folder	123
Scan to SharePoint	125
Introduction	126
Scan to SharePoint	126
Scan to USB drive	127
Introduction	128
Scan to USB drive	128
Use HP JetAdvantage business solutions	129
Additional scan tasks	130
Fax	131
Set up fax	131
Introduction	131
Set up fax by using the printer control panel	131
Change fax configurations	132
Fax dialing settings	132
General fax send settings	133
Fax receive settings	134
Send a fax	135
Create a fax printing schedule	137
Block incoming faxes	138
Create a list of blocked fax numbers	138
Delete numbers from the list of blocked fax numbers	138
Additional fax tasks	138
Manage the printer	140
Advanced configuration with the HP Embedded Web Server (EWS)	140
Introduction	140
How to access the HP Embedded Web Server (EWS)	141
HP Embedded Web Server features	142
Configure IP network settings	150
Printer sharing disclaimer	150
View or change network settings	150
Rename the printer on a network	151
Manually configure IPv4 TCP/IP parameters from the control panel	151
Manually configure IPv6 TCP/IP parameters from the control panel	152
Link speed and duplex settings	152
Printer security features	153
Introduction	153
Security statements	153
Assign an administrator password	153
IP Security	154
Encryption support: HP High Performance Secure Hard Disks	155
Lock the formatter	155
Energy-conservation settings	155
Set the sleep timer and configure the printer to use 1 watt or less of power	155
Set the sleep schedule	155
HP Web Jetadmin	156
Software and firmware updates	156
Solve problems	157
Control panel help system	157
Reset factory settings	158
Introduction	158
Method one: Reset factory settings from the printer control panel	158
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	158
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS	158
Change the “Very Low” settings	159
Order supplies	160
Printer does not pick up paper or misfeeds	160
Introduction	160
The printer does not pick up paper	160
The printer picks up multiple sheets of paper	163
The document feeder jams, skews, or picks up multiple sheets of paper	165
Clear paper jams	166
Paper jam locations	166
Auto-navigation for clearing paper jams	167
Experiencing frequent or recurring paper jams?	167
31.13.yz jam error in the document feeder	168
13.B2.D1 jam error in Tray 1 (multipurpose tray)	171
13.B2.D2 jam error in Tray 2	173
13.A3 jam error in Tray 3	178
13.A4 jam error in Tray 4	184
13.A4 jam error in Tray 4 (2,100 sheet feeder HCI)	191
13.B2 jam error in right door	198
13.B4 jam errors in the right door	201
13.B9 jam errors in the fuser	203
13.D3 jam errors in the duplexer	207
13.E1 jam error in the output bin	209
13.E2 jam error in top cover	210
13.60 jam errors in the fuser exit area when printing to a stapler/stacker or floor-standing finisher	212
13.80, 13.83, or 13.84 jam errors in the 3 Bin Stapler/Stacker	214
13.40 or 13.47 Punch jam error in the Floor-standing finisher	218
13.6, 13.7, or 13.8 jam error in the Floor-standing finisher	221
Resolving color print quality problems	225
Introduction	225
Troubleshoot print quality	226
Improve copy image quality	238
Check the scanner glass for dirt and smudges	239
Calibrate the scanner	240
Check the paper settings	241
Check the image-adjustment settings	241
Optimize copy quality for text or pictures	242
Improve scan image quality	242
Check the scanner glass for dirt and smudges	242
Check the resolution settings	244
Check the color settings	244
Check the image-adjustment settings	244
Optimize scan quality for text or pictures	245
Check the output-quality settings	246
Improve fax image quality	246
Check the scanner glass for dirt and smudges	246
Check the send-fax resolution settings	248
Check the image-adjustment settings	248
Optimize fax quality for text or pictures	249
Check the error-correction setting	249
Check the fit-to-page setting	250
Send to a different fax machine	250
Check the sender's fax machine	250
Solve wired network problems	250
Introduction	250
Poor physical connection	251
The computer is unable to communicate with the printer	251
The printer is using incorrect link and duplex settings for the network	251
New software programs might be causing compatibility problems	251
The computer or workstation might be set up incorrectly	252
The printer is disabled, or other network settings are incorrect	252
Solve wireless network problems	252
Introduction	252
Wireless connectivity checklist	252
The printer does not print after the wireless configuration completes	253
The printer does not print, and the computer has a third-party firewall installed	253
The wireless connection does not work after moving the wireless router or printer	253
Cannot connect more computers to the wireless printer	254
The wireless printer loses communication when connected to a VPN	254
The network does not appear in the wireless networks list	254
The wireless network is not functioning	254
Reduce interference on a wireless network	255
Solve fax problems	255
Checklist for solving fax problems	255
General fax problems	257
Service and support	259
HP limited warranty statement	259
UK, Ireland, and Malta	260
Austria, Belgium, Germany, and Luxemburg	261
Belgium, France, and Luxemburg	261
Italy	262
Spain	263
Denmark	263
Norway	263
Sweden	264
Portugal	264
Greece and Cyprus	264
Hungary	265
Czech Republic	265
Slovakia	265
Poland	266
Bulgaria	266
Romania	266
Belgium and the Netherlands	267
Finland	267
Slovenia	267
Croatia	268
Latvia	268
Lithuania	268
Estonia	268
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	269
Long life consumable and maintenance kit limited warranty statement	269
HP policy on non-HP supplies	270
HP anticounterfeit Web site	270
Data stored on the toner cartridge	270
End User License Agreement	271
Customer self-repair warranty service	275
Customer support	275
Environmental product stewardship program	277
Protecting the environment	277
Ozone production	277
Power consumption	277
Toner consumption	277
Paper use	278
Plastics	278
HP LaserJet print supplies	278
Paper	278
Material restrictions	278
Battery information	278
Disposal of waste equipment by users (EU, UK, and India)	279
Electronic hardware recycling	279
Brazil hardware recycling information	279
WEEE (Turkey)	280
Chemical substances	280
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	280
SEPA Ecolabel User Information (China)	280
The regulation of the implementation on China energy label for printer, fax, and copier	280
Restriction on Hazardous Substances statement (India)	281
Substances Table (China)	282
Material Safety Data Sheet (MSDS)	282
EPEAT	283
Substances Table (Taiwan)	284
For more information	285
Regulatory information	286
Regulatory statements	286
Regulatory model identification numbers	286
European Union & United Kingdom Regulatory Notice	286
Class 1 consumer laser statement	287
FCC regulations	287
Canada - Industry Canada ICES-003 Compliance Statement	287
VCCI statement (Japan)	287
EMC statement (Korea)	287
EMC statement (China)	288
Power cord instructions	288
Power cord statement (Japan)	288
Laser safety	288
Laser statement for Finland	288
Nordic Statements (Denmark, Finland, Norway, Sweden)	289
GS statement (Germany)	289
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	290
EMC statement (Taiwan)	290
Taiwan BSMI USB Port (Walk-up) statement	290
Product stability	291
Telecom (fax) statements	291
Fax Cord Statement	291
Europe Statement for Telecom Operation	291
Declaração para a ANATEL do Brasil	291
New Zealand Telecom Statements	291
Additional FCC statement for telecom products (US)	292
Telephone Consumer Protection Act (US)	292
Industry Canada CS-03 requirements	292
Japan Telecom Mark	294
Belarus	294
Wireless statements	294
European regulatory notice	294
FCC compliance statement—United States	294
Australia statement	295
Brazil: (Portuguese)	295
Canadian statements	295
Products with 5 GHz Operation Industry of Canada	295
Exposure to Radio Frequency Radiation (Canada)	295
European Regulatory Notice	296
China CMIIT Wireless Statement	296
Notice for use in Japan	296
Notice for use in Russia	296
Mexico statement	296
Taiwan statement	296
Taiwan NCC statement	296
Thailand Wireless Statement	297
RFID/NFC Statement	297
China Short Range Device Statement	297